RE: Office Update is unable to check for updates
- From: "Goose [MS]" <gmunoz@xxxxxxxxxxxxxx(donotspam)>
- Date: Fri, 8 Apr 2005 17:25:02 -0700
Mr. techie, looks like you've gone through all our basic troubleshooting
steps. Something more serious may be wrong. I recommend you contact Microsoft
PSS to help you out. Here is another post I saw on the forums that seems to
have work for other users, but it requires advanced knowledge of the OS,
basically registry editing, so please be careful if you try it.
"Based on my experience, this issue is mostly caused
by .MSP files are corrupted or missing.
Windows Installer patch files (.MSP files) are stored on
your computer after update installation completes because
they need to be referenced for future update operations.
If the files are missing you will not be able to apply
Office updates. You may also be unable to uninstall
Office products as a result of the same problem.
To resolve the issue, we need to manually delete all the
registry keys for Office. I understand the whole process
can be time consuming but they are crucial for us to
effectively resolve this situation. I have handled a
number of similar cases in the past, and we have solved
the problem in the manner I have suggested. Please work
with me by trying the troubleshooting steps and we will
resolve this problem together. Your time and efforts are
greatly appreciated. To do this, follow the steps below:
NOTE:
If you have Project 2003 installed, please do not perform
the following steps!
Please ensure you have the Office installation CD on your
hand before performing following steps.
Warning: The following steps contain information about
modifying the registry. If you use Registry Editor
incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry
Editor at your own risk.
NOTE: The following steps will not hurt or delete your
email data and Office documents.
(a) Quit all running programs, especially the Antivirus
and firewall application.
(b) Click Start menu-> Run, type "regedit" (without the
quotation marks) in the Open box and press Enter.
(c) Delete the following registry keys if they exist:
How to locate a Key
For example, HKEY_CURRENT_USER is the key, and everything
that follows the first backslash (\) is the subkey.
The keys and subkeys are listed in a folder tree in the
left pane of Registry Editor. As in Windows Explorer, in
the left pane of Registry Editor, if a key or subkey
contains subkeys, a plus sign (+) appears next to the
folder icon for that key. If you click the plus sign, the
folder expands, and subfolders, representing the subkeys,
appear under it.
To locate the registry key "
HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
these steps:
1. Click Start, click Run, type regedit, and then
click OK.
2. Expand HKEY_CURRENT_USER,
3. Expand SOFTWARE to expand it.
4. Expand Microsoft.
5. Click Office.
(NOTE: Please locate the following keys in the left pane
of Registry Editor and then delete them if they exist.)
HKEY_CLASSES_ROOT\Installer\Products\904.
(Note: 904... means all registry keys beginning with 904,
for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
0054038389C
Some of these registry keys may not be present. This
does not matter; carry on with the next one.)
HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
4...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
4...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Installer\Products\904.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
.....
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
.....
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Installer\Products\904.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
Note: Please delete all the registry keys under the
above "Uninstall" key similar to :{00XXX409-78E1-11D2-
B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
or {9XXX0409-6000-11D3-8CFE-0150048383C9}
(NOTE: XXX means 3 digitals)
(d) Quit Registry Editor.
(e) Rename the "Microsoft Office" to "Microsoft Office
OLD", "OfficeUpdate" "OfficeUpdate OLD" to
and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
located in the "C:\Program Files" folder if they exist.
(f) Click Start menu-> Run, type "%Temp%" (without the
quotation marks) in the Open box and press Enter.
(g) Empty the %Temp% folder.
(h) Empty the Recycle Bin.
(i) Restart your computer and install a full version of
Office. Then, go to Office Product Updates Web site to
check for all available updates:
http://www.officeupdate.com/ProductUpdates/default.aspx";
if this helps, please post back.
Gustavo
Software Test Engineer
Microsoft
Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
"SW Techie" wrote:
> Erorr message: "Office Update is unable to check for updates" when trying to
> update Office 2003 Pro.
>
> Any solutions would be appreciated. I have already followed several
> recommendations (as described below) that were suggested to others posting
> with the same problem. Thanks in advance!
>
> DETAILS:
> Computer is a brand new Toshiba Tecra M3 with Windows XP Pro SP2 preloaded.
> It had a Microsoft Works 8 and Microsoft Office SB Edition 2003 Trial bundle
> preinstalled, which I removed via Add/Remove Programs before installing
> Office Pro 2003.
>
> I followed each of the steps recommended in MS KB Article 304498. No change.
> (At Method 7, the "Detect and Repair" on the preinstalled OneNote software
> did indicate a problem, so I uninstalled it via Add/Remove Programs, but that
> did not correct the problem with Office Update.)
>
> I used the Windows Installer Cleanup Utility as recommended here in the
> discussion groups, rebooting and reinstalling Office afterwards, but that did
> not correct the problem either.
>
> Finally, I tried the Windows Script 5.6 as suggested here as well. Still no
> change.
>
> Any other suggestions?
>
.
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