Re: office updates not updating?

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Susan Ramlet (susan_at_mvps-dot-org)
Date: 03/11/05 

Date: Fri, 11 Mar 2005 13:48:19 -0600

The resolution steps to try may be the same.

The second article refers to patch files being missing, and that's what MSP
files are. Have you done a system restore lately or used a third-party tool
to clean up your system? 

-- 
Susan Ramlet
MVP - Office
Please reply to the newsgroups where others may benefit.
"jchait" <jchait@discussions.microsoft.com> wrote in message
news:5202EDB1-3802-46F9-952D-E9828C25E681@microsoft.com...
> The first article lists these errors:
> Error message 1
> The Office Update site is currently experiencing some technical
difficulties
> and is unable to check for updates.
> Error message 2
> Error!
> The catalog cannot be displayed.
>
> I did not get either one.
>
> The second article lists this error:
> "This patch package could not be opened. Verify that the patch package
> exists and that you can access it, or contact the application vendor to
> verify that this is a valid Windows Installer patch package."
>
> I did not get that error?
>
> "Susan Ramlet" wrote:
>
> > Hi, jchait,
> >
> > A search of this newsgroup turns up many people with this same problem
and
> > some suggested solutions.
> >
> > See if the suggested resolution steps in one of these articles helps:
> >
> > The update process starts and then unexpectedly quits after you click
"Check
> > for Updates" on the Office Update Web site:
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
> >
> > PRB: Windows System Restore Does Not Monitor Windows Installer Patch
(.msp)
> > Files:
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;814833
> >
> >
> > -- 
> > Susan Ramlet
> > MVP - Office
> >
> > Please reply to the newsgroups where others may benefit.
> >
> >
> > "jchait" <jchait@discussions.microsoft.com> wrote in message
> > news:E8042A18-A9E7-4EFE-B9C9-B59EC5ED8A20@microsoft.com...
> > > how do you fix this?
> > >
> > > Office Update is unable to check for updates Help
> > >
> > > The Office Update site is unable to check for updates on this
computer.
> > This
> > > may be happening because of one of the following reasons:
> > >
> > > You do not have administrative privileges for this computer.
> > > There is a network problem and the detection catalog used by the
Office
> > > Update site failed to download. Go back to the Downloads home page and
try
> > > running detection again.
> > > Windows Installer patch files (.MSP files) from previously applied
Office
> > > updates are missing from the \Windows\Installer hidden directory on
your
> > > computer. MSP files are stored on your computer after update
installation
> > > completes because they need to be referenced for future update
operations.
> > If
> > > the files are missing you will not be able to apply Office updates.
You
> > may
> > > also be unable to uninstall Office products as a result of the same
> > problem.
> > > Please contact Microsoft Product Support Services for assistance.
> > > You installed Office updates in the past and then upgraded from
Windows
> > > Installer version 1.0 to Windows Installer version 1.1. For more
> > information
> > > see the KB article Windows Installer May Prompt for Install Source if
> > > Unavailable.
> > >
> > >
> > >        Search for Office updates in the Download Catalog
> > >
> > >        Report the error to Microsoft
> > >
> > > I have Administrator Rights.  I don't knwo what version of installer I
> > have
> > > or how to change that?
> >
> >
> >

Relevant Pages

  • Re: Office Update Scan wont work - Office XP Professional 2002
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