Re: Unable to automatically check for updates

From: rtrammel (rtrammel_at_discussions.microsoft.com)
Date: 02/27/05 

Date: Sun, 27 Feb 2005 13:19:04 -0800

Hi Susan,

I have been having the same problem you gave suggestions for, and I just
wanted to say thank you, it worked! My problem started after upgrading from
OfficeXP to Office 2003 on a Windows XP Pro machine. Everything worked after
the upgrade except Access. Each time I started Access, it would fail,
suggest Safe mode, fail at that, and suggest Detect and Repair, then fail
after that, back to Safe Mode,etc, etc.
 Trying to fix that issue, I performed a system restore to the point prior
to upgrading to Office 2003. That was where the real problems began and I
had to re-install Office 2003, but was unable to do Auto-Updates. All said,
I followed each of the steps you outlined (Steps 1-5), with no success,
attempted to uninstall Office, and it wouldn't. Downloaded the Installer
Cleanup Utility, removed Office 2003 from the installer system, reinstalled
Office 2003, and the Auto-Updates are working again. Thank you very much!

rtrammel

"Susan Ramlet" wrote:

> Hi, duwardb and sk272,
>
> Have you searched this forum for suggestions from people who have had this
> problem in the past? There have been many posts in this newsgroup with
> specific suggestions in the past. Here are some of them:
>
> The update process starts and then unexpectedly quits after you click "Check
> for Updates" on the Office Update Web site:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
>
> 1. Deleting IE Cache.
>
> In cases where the temporary Internet explorer cache folder is running out
> of allotted space, you may be not be able to download the Office Update
> control. You can free up space by deleting the Temporary Internet Files
> cache using the "Delete Files" button in the "General" tab under "Tools |
> Internet options" menu.
>
>
> 2. Check IE's security settings.
>
>
> Ensure that your IE browser allows / prompts registering of signed Active X
> controls. Follow the steps below to add http://office.microsoft.com to the
> list of Trusted Sites so that the Office Update ActiveX control can load
> successfully.
>
>
> a. On the Tools menu, click Internet Options and then click the
> Security tab.
> b. In the list of Web content zones, click the Trusted sites icon.
> c. Click Sites.
> d. Clear the Require Server verification (https) for all sites in this
> zone check box .
> e. In the Add this Website to the zone box, enter the Internet address
> http://office.microsoft.com.
> f. Click Add.
> g. Click OK, and then click OK again.
>
>
> 3. Deleting Office Update detection folder.
>
>
> Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
> the detection catalog and downloaded patch files used by the site.
>
>
> 4. Deleting ActiveX control.
>
>
> The Office Update ActiveX control can get into a bad state in certain
> conditions and should be reinstalled. First close IE. Then delete the file
> c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
> Windows 2000.
>
>
> Try going back to http://office.microsoft.com/OfficeUpdate/ to perform
> detection again. If it still fails, follow the steps below.
>
>
> 5. Temporarily turn off Personal Firewall, Download Manager, Pop-up
> blockers and Web Acceleration products
>
>
> If there are Personal Firewall, Download Manager, Pop-up blockers, or Web
> Accelerator products installed, temporarily turn off these products and try
> detection again. Popular products include:
>
>
> · Get Right (Download Manager)
> · Download Accelerator
> · Zone Labs (Personal Firewall)
> · Norton Personal Firewall
> · McAfee Personal firewall
>
>
> If the MSP files are missing, this article may help:
>
> PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp)
> Files:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;814833
>
>
> And finally, if that doesn't work, here's something else to try:
>
>
> 1) Use a utility to clean out the Windows Installer data,
> 290301 - Description of the Windows Installer CleanUp Utility:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Produc...
>
>
> 2) Reinstall Office
>
>
> 3) Apply your updates
>
>
> If one of these solutions works for you, please post back.
>
>
> Thanks--
>
>
> --
> Susan Ramlet
> MVP - Office
>
> Please reply to the newsgroups where others may benefit.
>
>
> "duwardb" <duwardb@discussions.microsoft.com> wrote in message
> news:786EFA61-FBE8-4A78-B7D1-9254B2308761@microsoft.com...
> > I have also uninstalled and reinstalled Office 2003 with SP1 but no help
> > either, I am running Windows XP Pro with SP2. Hopefully, we can both
> recieve
> > help in solving this problem.
> >
> >
> > "sk272" wrote:
> >
> > > Sorry this post is not going to help you, but I am at my wits end and
> have
> > > been working on this problem for over a week!
> > >
> > > I also am having the same problem. No matter which computer I try to
> get
> > > auto updates for Office 2003 (I have 3) I get the same error messages or
> that
> > > the page is unavailable! All 3 computers are different manufacturers, 2
> of
> > > them are tablets running WindowsXP2005 (for tablets) Service Pack 2,and
> the
> > > 3rd one is a desktop running Windows XP Pro with SP2. All are Pentium 4
> or
> > > above. All have the same office 2003 SP1 full install on them.
> > >
> > > Nothing is working, Registry changes, rebuild, remove Office 2003 and
> > > re-install, Install on a machine that does not have Windows XP SP2.
> This is
> > > crazy!
> > >
> > > "duwardb" wrote:
> > >
> > > > I recently upgraded my hard drive, since then I am unable to
> automatically
> > > > check for Office 2003 updates. Here is a copy of the error message:
> > > >
> > > > The Office Update site is unable to check for updates on this
> computer. This
> > > > may be happening because of one of the following reasons:
> > > >
> > > > You do not have administrative privileges for this computer.
> > > > There is a network problem and the detection catalog used by the
> Office
> > > > Update site failed to download. Go back to the Downloads home page and
> try
> > > > running detection again.
> > > > Windows Installer patch files (.MSP files) from previously applied
> Office
> > > > updates are missing from the \Windows\Installer hidden directory on
> your
> > > > computer. MSP files are stored on your computer after update
> installation
> > > > completes because they need to be referenced for future update
> operations. If
> > > > the files are missing you will not be able to apply Office updates.
> You may
> > > > also be unable to uninstall Office products as a result of the same
> problem.
> > > > Please contact Microsoft Product Support Services for assistance.
> > > > You installed Office updates in the past and then upgraded from
> Windows
> > > > Installer version 1.0 to Windows Installer version 1.1. For more
> information
> > > > see the KB article Windows Installer May Prompt for Install Source if
> > > > Unavailable.
> > > >
> > > > I can search for and install updates manually, but would like the
> > > > convenience of the automatic updates back. I would appreciate any
> > > > information you could give me on how to restore this functionality.
>
>
>