RE: can not auto update office 2003

From: donotspam (gmunoz_at_microsoft.com.(donotspam))
Date: 02/16/05 

Date: Wed, 16 Feb 2005 00:01:02 -0800

Lynn, the Cleanup Utility doesn't uninstall a program, it just removes it's
Windows Installer information from the machine so you can reinstall it
cleanly, all this is stated in the KB article I pointed you to. Try
reinstalling all your apps after using the Utility to remove their data.
If you still have the same problem, I found this post that other users found
helpful, especially the part about renaming the old Microsoft Office folders
and removing registry entries to perform a clean reinstall.
Please read it carefully as editing the registry can permanently damage your
system if you do it incorreclty.

"Based on my experience, this issue is mostly caused
by .MSP files are corrupted or missing.

Windows Installer patch files (.MSP files) are stored on
your computer after update installation completes because
they need to be referenced for future update operations.
If the files are missing you will not be able to apply
Office updates. You may also be unable to uninstall
Office products as a result of the same problem.

To resolve the issue, we need to manually delete all the
registry keys for Office. I understand the whole process
can be time consuming but they are crucial for us to
effectively resolve this situation. I have handled a
number of similar cases in the past, and we have solved
the problem in the manner I have suggested. Please work
with me by trying the troubleshooting steps and we will
resolve this problem together. Your time and efforts are
greatly appreciated. To do this, follow the steps below:

NOTE:

If you have Project 2003 installed, please do not perform
the following steps!

Please ensure you have the Office installation CD on your
hand before performing following steps.

Warning: The following steps contain information about
modifying the registry. If you use Registry Editor
incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry
Editor at your own risk.

NOTE: The following steps will not hurt or delete your
email data and Office documents.

(a) Quit all running programs, especially the Antivirus
and firewall application.

(b) Click Start menu-> Run, type "regedit" (without the
quotation marks) in the Open box and press Enter.

(c) Delete the following registry keys if they exist:

How to locate a Key

For example, HKEY_CURRENT_USER is the key, and everything
that follows the first backslash (\) is the subkey.

The keys and subkeys are listed in a folder tree in the
left pane of Registry Editor. As in Windows Explorer, in
the left pane of Registry Editor, if a key or subkey
contains subkeys, a plus sign (+) appears next to the
folder icon for that key. If you click the plus sign, the
folder expands, and subfolders, representing the subkeys,
appear under it.

To locate the registry key "
HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
these steps:

1. Click Start, click Run, type regedit, and then
click OK.

2. Expand HKEY_CURRENT_USER,

3. Expand SOFTWARE to expand it.

4. Expand Microsoft.

5. Click Office.

(NOTE: Please locate the following keys in the left pane
of Registry Editor and then delete them if they exist.)

HKEY_CLASSES_ROOT\Installer\Products\904.

(Note: 904... means all registry keys beginning with 904,
for example:

HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
0054038389C

Some of these registry keys may not be present. This
does not matter; carry on with the next one.)

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components

HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
4...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
4...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches

HKEY_CURRENT_USER\Software\Microsoft\Office

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Installer\Products\904.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
....

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
....

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Installer\Products\904.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}

Note: Please delete all the registry keys under the
above "Uninstall" key similar to :{00XXX409-78E1-11D2-
B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
or {9XXX0409-6000-11D3-8CFE-0150048383C9}

(NOTE: XXX means 3 digitals)

 

(d) Quit Registry Editor.

(e) Rename the "Microsoft Office" to "Microsoft Office
OLD", "OfficeUpdate" "OfficeUpdate OLD" to
and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
located in the "C:\Program Files" folder if they exist.

(f) Click Start menu-> Run, type "%Temp%" (without the
quotation marks) in the Open box and press Enter.

(g) Empty the %Temp% folder.

(h) Empty the Recycle Bin.

(i) Restart your computer and install a full version of
Office. Then, go to Office Product Updates Web site to
check for all available updates:

http://www.officeupdate.com/ProductUpdates/default.aspx"

Gustavo
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.

"Lynn" wrote:

> Gustavo: I have ran the cleanup utility on office xp and office 03 then
> reinstalled (complete) office 03, again with the same results re: office
> update....stops at 40%. After running the cleanup utility i checked program
> files under explorer and all folders were in tact (it appeared) even though
> neither xp nor 03 were now listed in control panel under "add/remove
> programs." I wish there was a fix to this....any other ideas? Your
> assistance is most appreciated. thanks Lynn
>
> "Goose[MS]" wrote:
>
> > Lynn:
> >
> > What exactly have you tried that doesn't work?
> > I'd recommend also trying to uninstall XP, any kind of corruption can damage
> > detection of updates. If that doesn't work, try using the Windows Installer
> > Cleanup Utility
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 , please read
> > this carefully.
> >
> > Gustavo
> >
> > "Lynn" wrote:
> >
> > > I've read other posts and have tried recommendations with no positive
> > > results. I only ran the uninstaller against office 03, should i also use it
> > > on office xp? and why does xp show when during upgrade it states previous
> > > versions will be deleted? any other suggestions? thanks
> > >
> > > "Goose[MS]" wrote:
> > >
> > > > Lynn:
> > > >
> > > > I recommend you search the forums for previous replies to this problem,
> > > > other people have run into it, I just gave some suggestions to the post below.
> > > >
> > > > Gustavo Muñoz
> > > > Software Test Engineer
> > > > Microsoft
> > > >
> > > > Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
> > > > confers no rights.
> > > >
> > > > "Lynn" wrote:
> > > >
> > > > > When I try to check for updates in Office 2003 I receive the following
> > > > > message. I've uninstalled/reinstalled Office...no good. Are there any
> > > > > patches to this problem? Any connection to XP SP2? PLEASE HELP. Thanks
> > > > >
> > > > > Office Update is unable to check for updates Help
> > > > >
> > > > > The Office Update site is unable to check for updates on this computer. This
> > > > > may be happening because of one of the following reasons:
> > > > >
> > > > > You do not have administrative privileges for this computer.
> > > > > There is a network problem and the detection catalog used by the Office
> > > > > Update site failed to download. Go back to the Downloads home page and try
> > > > > running detection again.
> > > > > Windows Installer patch files (.MSP files) from previously applied Office
> > > > > updates are missing from the \Windows\Installer hidden directory on your
> > > > > computer. MSP files are stored on your computer after update installation
> > > > > completes because they need to be referenced for future update operations. If
> > > > > the files are missing you will not be able to apply Office updates. You may
> > > > > also be unable to uninstall Office products as a result of the same problem.
> > > > > Please contact Microsoft Product Support Services for assistance.
> > > > > You installed Office updates in the past and then upgraded from Windows
> > > > > Installer version 1.0 to Windows Installer version 1.1. For more information
> > > > > see the KB article Windows Installer May Prompt for Install Source if
> > > > > Unavailable.
> > > > >
> > > > >
> > > > > Search for Office updates in the Download Catalog
> > > > >
> > > > > Report the error to Microsoft
> > > > >
> > > > >

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