Re: Windows Installer patch files (.MSP files) from previously app

From: Glenn (Glenn_at_hotmail.com)
Date: 02/13/05 

Date: Sun, 13 Feb 2005 10:00:45 -0500

DeanDAllen wrote:
> Dear, Tom,
>
> I have all the same problems. The installer patch never opens for me. I
> can't figure out how to use it. If you are still around, would you tell me
> where you found instructions to use the thing. Thanks, in advance....
>
> Dean (getting desperate)
>
> "tomgillane" wrote:
>
>
>>G-N-O:
>>
>>I was able to figure out the Windows Installer Cleanup Utility
>>misunderstanding. The link that was provided to me did not have simplistic
>>information, at least for me, on how to operate the utility. I was able to
>>locate another link to the same utility that showed how the screen should
>>look and a step-by-step narrative. This one link helped me out alot. I was
>>able to successfully uninstall and then reinstall my Office 2000 Standard.
>>
>>If you are referring to clearing my Window/Temp folder, I cleared this
>>folder after getting Earl Kiosterud's followup feed back.
>>
>>Your superiority attitude to someone not proficient in solving software
>>problems is disturbing and it sounds like you need an attitude check or a
>>long vacation. Good luck to you. Signing off.
>>
>>"garfield-n-odie" wrote:
>>
>>
>>>Extensive and specific instructions on how to install, start, and use
>>>the Windows Installer Cleanup Utility are given at the link I originally
>>>provided. All you have to do is read and follow those instructions. My
>>>reply was directed to the question you posed here: "I can not uninstall
>>>or reinstall Office 2000 Standard. Windows Installer patch files (.MSP
>>>files) from previously applied Office updates are missing...". You
>>>already received a good suggestion in one of the Excel newsgroups about
>>>the three Excel files, but you chose to ignore that suggestion, and I
>>>don't think I can improve upon what was already said.
>>>
>>>tomgillane wrote:
>>>
>>>
>>>>G-N-O:
>>>>
>>>>I can not seem to get anything to work properly. When responding, please
>>>>understand that I am not highly proficient and need to receive info with
>>>>specific instructions. I did download and install the Windows Installer
>>>>Cleanup Utility from the address given. I do not know how to start this
>>>>application. Everytime I open the utility, it opens as uninstall the
>>>>application. There are no list of applications to choose from; "Office
>>>>2000" is not listed to be deleted.
>>>>
>>>>Is there any way I can communicate with you via phone so I can get my
>>>>problems solved. Remember that my original problem was that I had 3 critical
>>>>Excel spread*** file that could not be accessed, "cannot access read-only
>>>>documents". I would be glade to pay a communication fee if required. Let us
>>>>see what we can do to expedite the corrections to my problems.
>>>>
>>>>Tom
>>>>
>>>>"garfield-n-odie" wrote:
>>>>
>>>>
>>>>
>>>>>When you start the Windows Installer Cleanup Utility, should see a list
>>>>>of applications. Select "Office 2000" from the list, and delete it.
>>>>>Really strange... you're afraid of deleting leftover temp files in the
>>>>>Windows temp folder, but you're not afraid of deleting the entire Office
>>>>>suite.
>>>>>
>>>>>tomgillane wrote:
>>>>>
>>>>>
>>>>>
>>>>>>G-N-O:
>>>>>>
>>>>>>Thanks for the try but it did not work. I first installet the Windows
>>>>>>Installer Cleanup Utility from the address noted. Once installed I used the
>>>>>>same utility to remove itself. Was this suppose to happen? There was
>>>>>>nothing indicating that I was removing "Windows Installer entry for Office
>>>>>>2000". I rebooted, tried to uninstall Office 2000 Standard and I get the
>>>>>>following message: "Window Installer - - This patch package could not be
>>>>>>opened. Verify that the patch package exists and that you can access it, or
>>>>>>contact the application vendor to verify that this is a valid Windows
>>>>>>installer patch package." This has all started with me trying to correct
>>>>>>another Excel problem; "cannot access read-only document". If my problem
>>>>>>still peeks your interest, maybe the guestions that I posted with the Office
>>>>>>Discussion Group may help: Office Discussion Group - Excel Application
>>>>>>Errors (02-03-05) - "cannot access read-only excel documents" and Excel
>>>>>>General Questions (02-03-05) - "cannot access read-only documents". Please
>>>>>>help if you can.
>>>>>>
>>>>>>Tom
>>>>>>
>>>>>>"garfield-n-odie" wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Download and install the Windows Installer Cleanup Utility from
>>>>>>>http://support.microsoft.com/?kbid=290301 . Use the utility to remove
>>>>>>>the Windows Installer entry for Office 2000. Reboot. Then try to
>>>>>>>uninstall Office 2000 again.
>>>>>>>
>>>>>>>tomgillane wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>I can not uninstall or reinstall Office 2000 Standard. Windows Installer
>>>>>>>>patch files (.MSP files) from previously applied Office updates are missing
>>>>>>>
>>>>>>>>from the \Windows\Installer hidden directory on your computer. MSP files are
>>>>>>>
>>>>>>>
>>>>>>>>stored on your computer after update installation completes because they need
>>>>>>>>to be referenced for future update operations. If the files are missing you
>>>>>>>>will not be able to apply Office updates. You may also be unable to uninstall
>>>>>>>>Office products as a result of the same problem. Please contact Microsoft
>>>>>>>>Product Support Services for assistance. The Product Support is not available
>>>>>>>>at this time. Can anyone help.
>>>>>>>>
>>>>>>>
>>>>>>>
>>> 

-- 
  " The road of life can only reveal itself as it is traveled; each turn 
in the road reveals a surprise. Man's future is hidden."

From: "ChristineB" <ChristineB@discussions.microsoft.com>
Subject: RE: Solutions to Office Update Error Messages!
Date: Sunday, November 07, 2004 7:09 PM

Hi - sorry it didn't work for you - it took me several frustrating attempts
at everything MS recommended before this solution worked for me. I can't
understand why Microsoft are not addressing this issue. Having to manually
delete registry entries is not an acceptable solution. Hope you manage to
resolve your problem - can't suggest anything else I'm afraid!
 

"bastetm2" wrote:

> Thanks for the lengthy post; however, it didn't work for me. I still cannot
> update, as it still tells me I need admin status! I sure hope someone has the
> latest info to fix this!
>
> "ChristineB" wrote:
>
> > Like most people on this site I have experienced the frustration of the
> > update error messages and having now resolved (hopefully!) the problem
> > thought I would share this on the site. I am sure there must be many others
> > about to fling their PC out the window!
> >
> > I had tried the Microsoft suggested remedies of deleting opuc.dll, clearing
> > temp files, allowing security access etc. I had installed, reinstalled and
> > reinstalled again, after deleting the files recommended, and downloaded and
> > run the Cleanup Utility to no avail. The "patch" problem was resolved
> > enabling me to download updates manually but that is no help if you cannot
> > find out what updates you need!
> >
> > Basically the solution seems to be that you (a) need to uninstall all office
> > programmes (b) delete specific registry entries and (c) reinstall office but
> > ensuring that you install Office before installing any additional office
> > products such as Viso, OneNote, InfoPath etc. I was not happy about editing
> > the registry but this did resolve the issue. It is quite complicated and it
> > is essential to ensure you create a restore point first just in case! Also
> > you do need to restart the computer in order for everything to take effect.
> >
> > I have copied the relevant posting below - with thanks to Mark who posted
> > this - it's dated 17 August if anyine wants to find it!
> >
> > Hope this helps someone out there!
> > Christine
> >
> > _________________________________
> >
> > I had the same problem about the .MSP files or such. I
> > contacted support and this is the solution that they sent
> > me. I finished performing it last night and now I can
> > update, thankfully!
> > Here is the post for your references:
> > >>
> > Dear Mark,
> >
> > Thank you for your inquiry regarding Microsoft Office
> > Setup and for choosing Microsoft Online Support. My name
> > is Jack and I will be assisting you with this service
> > request.
> >
> > According to the case log, I understand this issue to be:
> > You cannot check for Office updates online and get the
> > following Web page:
> >
> > http://office.microsoft.com/home/office.aspx?
> > assetid=FX010404541033
> >
> > We will work together on this issue throughout the course
> > of this case. If I have misunderstood your concern,
> > please let me know.
> >
> > Based on my experience, this issue is mostly caused
> > by .MSP files are corrupted or missing.
> >
> > Windows Installer patch files (.MSP files) are stored on
> > your computer after update installation completes because
> > they need to be referenced for future update operations.
> > If the files are missing you will not be able to apply
> > Office updates. You may also be unable to uninstall
> > Office products as a result of the same problem.
> >
> > To resolve the issue, we need to manually delete all the
> > registry keys for Office. I understand the whole process
> > can be time consuming but they are crucial for us to
> > effectively resolve this situation. I have handled a
> > number of similar cases in the past, and we have solved
> > the problem in the manner I have suggested. Please work
> > with me by trying the troubleshooting steps and we will
> > resolve this problem together. Your time and efforts are
> > greatly appreciated. To do this, follow the steps below:
> >
> > NOTE:
> >
> > If you have Project 2003 installed, please do not perform
> > the following steps!
> >
> > Please ensure you have the Office installation CD on your
> > hand before performing following steps.
> >
> > Warning: The following steps contain information about
> > modifying the registry. If you use Registry Editor
> > incorrectly, you may cause serious problems that may
> > require you to reinstall your operating system. Microsoft
> > cannot guarantee that you can solve problems that result
> > from using Registry Editor incorrectly. Use Registry
> > Editor at your own risk.
> >
> > NOTE: The following steps will not hurt or delete your
> > email data and Office documents.
> >
> > (a) Quit all running programs, especially the Antivirus
> > and firewall application.
> >
> > (b) Click Start menu-> Run, type "regedit" (without the
> > quotation marks) in the Open box and press Enter.
> >
> > (c) Delete the following registry keys if they exist:
> >
> > How to locate a Key
> >
> > For example, HKEY_CURRENT_USER is the key, and everything
> > that follows the first backslash (\) is the subkey.
> >
> > The keys and subkeys are listed in a folder tree in the
> > left pane of Registry Editor. As in Windows Explorer, in
> > the left pane of Registry Editor, if a key or subkey
> > contains subkeys, a plus sign (+) appears next to the
> > folder icon for that key. If you click the plus sign, the
> > folder expands, and subfolders, representing the subkeys,
> > appear under it.
> >
> > To locate the registry key "
> > HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
> > these steps:
> >
> > 1. Click Start, click Run, type regedit, and then
> > click OK.
> >
> > 2. Expand HKEY_CURRENT_USER,
> >
> > 3. Expand SOFTWARE to expand it.
> >
> > 4. Expand Microsoft.
> >
> > 5. Click Office.
> >
> >
> >
> > You can refer to the jackshuai01.jpg attachment for more
> > information on how to expand the key.
> >
> > (NOTE: Please locate the following keys in the left pane
> > of Registry Editor and then delete them if they exist.)
> >
> > HKEY_CLASSES_ROOT\Installer\Products\904.
> >
> > (Note: 904... means all registry keys beginning with 904,
> > for example:
> >
> > HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
> > 0054038389C
> >
> > Some of these registry keys may not be present. This
> > does not matter; carry on with the next one.)
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
> > 4...
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
> > 4...
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Office
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
> > n\Installer\Products\904.
> >
> >
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
> > ....
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
> > ....
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Installer\Products\904.
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
> >
> > Note: Please delete all the registry keys under the
> > above "Uninstall" key similar to :{00XXX409-78E1-11D2-
> > B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
> > or {9XXX0409-6000-11D3-8CFE-0150048383C9}
> >
> > (NOTE: XXX means 3 digitals)
> >
> >
> >
> > (d) Quit Registry Editor.
> >
> > (e) Rename the "Microsoft Office" to "Microsoft Office
> > OLD", "OfficeUpdate" "OfficeUpdate OLD" to
> > and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
> > located in the "C:\Program Files" folder if they exist.
> >
> > (f) Click Start menu-> Run, type "%Temp%" (without the
> > quotation marks) in the Open box and press Enter.
> >
> > (g) Empty the %Temp% folder.
> >
> > (h) Empty the Recycle Bin.
> >
> > (i) Restart your computer and install a full version of
> > Office. Then, go to Office Product Updates Web site to
> > check for all available updates:
> >
> > http://www.officeupdate.com/ProductUpdates/default.aspx
> >
> >
> >
> > I hope the steps above are helpful. It's my pleasure to
> > work with you. Thanks for your time and cooperation, and
> > if anything is unclear, feel free to let me know. I am
> > very happy to be of assistance.
> >
> >
> >
> > Best regards,
> >
> > Jack Shuai
> >
> > Online Support Professional
> > Microsoft Office Online Support
> > <mailto:v-jacks@microsoft.com>
> >
> >
> >
> > _____________________________
> >