Re: Cannot get updates
From: Susan Ramlet (susan_at_mvps-dot-org)
Date: 01/20/05
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Date: Thu, 20 Jan 2005 16:57:17 -0600
Sounds good. Oh, and I forgot to post the link to the utility:
290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp
-- Susan Ramlet MVP - Office Please reply to the newsgroups where others may benefit. "Captain Bart" <CaptainBart@discussions.microsoft.com> wrote in message news:A7811E20-1EFA-45D7-97F5-5C277ED4069E@microsoft.com... > Thanks Susan, I will start at the top and work thru until I get it fixed. If > I don't find the problem, I will post again. > > "Susan Ramlet" wrote: > > > Hi, Captain Bart, > > > > The steps in this article may help: > > > > Update process quits unexpectedly after you click "Check for Updates" on the > > Office Update Web site: > > http://support.microsoft.com/default.aspx?scid=kb;en-us;304498 > > > > If not, you can try to use the Windows Installer Cleanup Utility to remove > > the Windows Installer entries related to your version of Office, then > > re-install Office and try the updates again. > > > > -- > > Susan Ramlet > > MVP - Office > > > > Please reply to the newsgroups where others may benefit. > > > > > > "Captain Bart" <CaptainBart@discussions.microsoft.com> wrote in message > > news:238086F3-033F-4FF6-BBEC-30A9532A2359@microsoft.com... > > > I get the following message when I run "check for updates". > > > > > > The Office Update site is unable to check for updates on this computer. > > This > > > may be happening because of one of the following reasons: > > > > > > You do not have administrative privileges for this computer. > > > There is a network problem and the detection catalog used by the Office > > > Update site failed to download. Go back to the Downloads home page and try > > > running detection again. > > > Windows Installer patch files (.MSP files) from previously applied Office > > > updates are missing from the \Windows\Installer hidden directory on your > > > computer. MSP files are stored on your computer after update installation > > > completes because they need to be referenced for future update operations. > > If > > > the files are missing you will not be able to apply Office updates. You > > may > > > also be unable to uninstall Office products as a result of the same > > problem. > > > Please contact Microsoft Product Support Services for assistance. > > > You installed Office updates in the past and then upgraded from Windows > > > Installer version 1.0 to Windows Installer version 1.1. For more > > information > > > see the KB article Windows Installer May Prompt for Install Source if > > > Unavailable. > > > > > > I checked the security settings and added the http://office.microsoft.com > > > and deleted all temp files. > > > > > > I had not checked for updates for sometime so I tried to uninstall and > > then > > > re-install Office Pro. Got the error message: This patch package could > > not > > > be opened. Verify that the patch package exists and that you can access > > it, > > > or contact the application vendor to verify that this a valid Windows > > > Instgaller patch package. > > > > > > Any help would be appreciated. > > > > > >
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