Re: Why can't I update office

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Date: Sun, 26 Dec 2004 21:29:08 -0500

Bill wrote:
> Milly, I have emailed forever with noo reply. I am in the Service stationed
> in Germany, so can't do it by phone.
>
> Bill
>
> "Milly Staples [MVP - Outlook]" wrote:
>
>
>>So, have either of you taken the printed advice and contacted Microsoft
>>Product Support Services for assistance?
>>
>>--
>>Milly Staples [MVP - Outlook]
>>
>>Post all replies to the group to keep the discussion intact. Due to
>>the (insert latest virus name here) virus, all mail sent to my personal
>>account will be deleted without reading.
>>
>>After furious head scratching, sws asked:
>>
>>| I have same problem and have gotten little or no answers. Any luck
>>| with you?
>>|
>>| "Bill" wrote:
>>|
>>|| I have tried about everything to get my Office 2003 to update
>>|| automatically, but it won't. The detect and reoair fuction doesn't
>>|| work either. I have downloaded the LIS Tool, but that doesn't work.
>>|| When I try to install or repair from the original disk, it says; the
>>|| installation source for this product is not available. Verify that
>>|| the sourse exist and that you can access it. I don't know how to
>>|| verify if it is there. The Office 2003 I have is one I purchased.
>>|| I also get the message: The Office Update site is unable to check
>>|| for updates on this computer. This may be happening because of one
>>|| of the following reasons:
>>||
>>|| You do not have administrative privileges for this computer.
>>|| There is a network problem and the detection catalog used by the
>>|| Office Update site failed to download. Go back to the Downloads home
>>|| page and try running detection again.
>>|| Windows Installer patch files (.MSP files) from previously applied
>>|| Office updates are missing from the \Windows\Installer hidden
>>|| directory on your computer. MSP files are stored on your computer
>>|| after update installation completes because they need to be
>>|| referenced for future update operations. If the files are missing
>>|| you will not be able to apply Office updates. You may also be unable
>>|| to uninstall Office products as a result of the same problem. Please
>>|| contact Microsoft Product Support Services for assistance.
>>|| You installed Office updates in the past and then upgraded from
>>|| Windows Installer version 1.0 to Windows Installer version 1.1. For
>>|| more information see the KB article Windows Installer May Prompt for
>>|| Install Source if Unavailable.
>>||
>>|| I need Help.
>>
>>
>>
Try this it should help
Glenn

-- 
  " The road of life can only reveal itself as it is traveled; each turn 
in the road reveals a surprise. Man's future is hidden."

From: "ChristineB" <ChristineB@discussions.microsoft.com>
Subject: RE: Solutions to Office Update Error Messages!
Date: Sunday, November 07, 2004 7:09 PM

Hi - sorry it didn't work for you - it took me several frustrating attempts
at everything MS recommended before this solution worked for me. I can't
understand why Microsoft are not addressing this issue. Having to manually
delete registry entries is not an acceptable solution. Hope you manage to
resolve your problem - can't suggest anything else I'm afraid!
 

"bastetm2" wrote:

> Thanks for the lengthy post; however, it didn't work for me. I still cannot
> update, as it still tells me I need admin status! I sure hope someone has the
> latest info to fix this!
>
> "ChristineB" wrote:
>
> > Like most people on this site I have experienced the frustration of the
> > update error messages and having now resolved (hopefully!) the problem
> > thought I would share this on the site. I am sure there must be many others
> > about to fling their PC out the window!
> >
> > I had tried the Microsoft suggested remedies of deleting opuc.dll, clearing
> > temp files, allowing security access etc. I had installed, reinstalled and
> > reinstalled again, after deleting the files recommended, and downloaded and
> > run the Cleanup Utility to no avail. The "patch" problem was resolved
> > enabling me to download updates manually but that is no help if you cannot
> > find out what updates you need!
> >
> > Basically the solution seems to be that you (a) need to uninstall all office
> > programmes (b) delete specific registry entries and (c) reinstall office but
> > ensuring that you install Office before installing any additional office
> > products such as Viso, OneNote, InfoPath etc. I was not happy about editing
> > the registry but this did resolve the issue. It is quite complicated and it
> > is essential to ensure you create a restore point first just in case! Also
> > you do need to restart the computer in order for everything to take effect.
> >
> > I have copied the relevant posting below - with thanks to Mark who posted
> > this - it's dated 17 August if anyine wants to find it!
> >
> > Hope this helps someone out there!
> > Christine
> >
> > _________________________________
> >
> > I had the same problem about the .MSP files or such. I
> > contacted support and this is the solution that they sent
> > me. I finished performing it last night and now I can
> > update, thankfully!
> > Here is the post for your references:
> > >>
> > Dear Mark,
> >
> > Thank you for your inquiry regarding Microsoft Office
> > Setup and for choosing Microsoft Online Support. My name
> > is Jack and I will be assisting you with this service
> > request.
> >
> > According to the case log, I understand this issue to be:
> > You cannot check for Office updates online and get the
> > following Web page:
> >
> > http://office.microsoft.com/home/office.aspx?
> > assetid=FX010404541033
> >
> > We will work together on this issue throughout the course
> > of this case. If I have misunderstood your concern,
> > please let me know.
> >
> > Based on my experience, this issue is mostly caused
> > by .MSP files are corrupted or missing.
> >
> > Windows Installer patch files (.MSP files) are stored on
> > your computer after update installation completes because
> > they need to be referenced for future update operations.
> > If the files are missing you will not be able to apply
> > Office updates. You may also be unable to uninstall
> > Office products as a result of the same problem.
> >
> > To resolve the issue, we need to manually delete all the
> > registry keys for Office. I understand the whole process
> > can be time consuming but they are crucial for us to
> > effectively resolve this situation. I have handled a
> > number of similar cases in the past, and we have solved
> > the problem in the manner I have suggested. Please work
> > with me by trying the troubleshooting steps and we will
> > resolve this problem together. Your time and efforts are
> > greatly appreciated. To do this, follow the steps below:
> >
> > NOTE:
> >
> > If you have Project 2003 installed, please do not perform
> > the following steps!
> >
> > Please ensure you have the Office installation CD on your
> > hand before performing following steps.
> >
> > Warning: The following steps contain information about
> > modifying the registry. If you use Registry Editor
> > incorrectly, you may cause serious problems that may
> > require you to reinstall your operating system. Microsoft
> > cannot guarantee that you can solve problems that result
> > from using Registry Editor incorrectly. Use Registry
> > Editor at your own risk.
> >
> > NOTE: The following steps will not hurt or delete your
> > email data and Office documents.
> >
> > (a) Quit all running programs, especially the Antivirus
> > and firewall application.
> >
> > (b) Click Start menu-> Run, type "regedit" (without the
> > quotation marks) in the Open box and press Enter.
> >
> > (c) Delete the following registry keys if they exist:
> >
> > How to locate a Key
> >
> > For example, HKEY_CURRENT_USER is the key, and everything
> > that follows the first backslash (\) is the subkey.
> >
> > The keys and subkeys are listed in a folder tree in the
> > left pane of Registry Editor. As in Windows Explorer, in
> > the left pane of Registry Editor, if a key or subkey
> > contains subkeys, a plus sign (+) appears next to the
> > folder icon for that key. If you click the plus sign, the
> > folder expands, and subfolders, representing the subkeys,
> > appear under it.
> >
> > To locate the registry key "
> > HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
> > these steps:
> >
> > 1. Click Start, click Run, type regedit, and then
> > click OK.
> >
> > 2. Expand HKEY_CURRENT_USER,
> >
> > 3. Expand SOFTWARE to expand it.
> >
> > 4. Expand Microsoft.
> >
> > 5. Click Office.
> >
> >
> >
> > You can refer to the jackshuai01.jpg attachment for more
> > information on how to expand the key.
> >
> > (NOTE: Please locate the following keys in the left pane
> > of Registry Editor and then delete them if they exist.)
> >
> > HKEY_CLASSES_ROOT\Installer\Products\904.
> >
> > (Note: 904... means all registry keys beginning with 904,
> > for example:
> >
> > HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
> > 0054038389C
> >
> > Some of these registry keys may not be present. This
> > does not matter; carry on with the next one.)
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
> > 4...
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
> > 4...
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Office
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
> > n\Installer\Products\904.
> >
> >
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
> > ....
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
> > ....
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Installer\Products\904.
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
> >
> > Note: Please delete all the registry keys under the
> > above "Uninstall" key similar to :{00XXX409-78E1-11D2-
> > B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
> > or {9XXX0409-6000-11D3-8CFE-0150048383C9}
> >
> > (NOTE: XXX means 3 digitals)
> >
> >
> >
> > (d) Quit Registry Editor.
> >
> > (e) Rename the "Microsoft Office" to "Microsoft Office
> > OLD", "OfficeUpdate" "OfficeUpdate OLD" to
> > and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
> > located in the "C:\Program Files" folder if they exist.
> >
> > (f) Click Start menu-> Run, type "%Temp%" (without the
> > quotation marks) in the Open box and press Enter.
> >
> > (g) Empty the %Temp% folder.
> >
> > (h) Empty the Recycle Bin.
> >
> > (i) Restart your computer and install a full version of
> > Office. Then, go to Office Product Updates Web site to
> > check for all available updates:
> >
> > http://www.officeupdate.com/ProductUpdates/default.aspx
> >
> >
> >
> > I hope the steps above are helpful. It's my pleasure to
> > work with you. Thanks for your time and cooperation, and
> > if anything is unclear, feel free to let me know. I am
> > very happy to be of assistance.
> >
> >
> >
> > Best regards,
> >
> > Jack Shuai
> >
> > Online Support Professional
> > Microsoft Office Online Support
> > <mailto:v-jacks@microsoft.com>
> >
> >
> >
> > _____________________________
> >

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