I can't automatically check for updates.

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Date: Sat, 20 Nov 2004 20:23:57 -0800

I was having problems running Outlook, apparently due to a missing
MAINSP1op.msp file (don't know how that happened, but then, there you
are...). I ran the Windows Installer Cleanup Utility, and then reinstalled
Office 2003 Pro. I went to check for updates, but it wouldn't check these,
saying that there were a number of reasons possible (including missing .msp
file(s) ).

I knew I wanted to install SP1, so I downloaded it. It wouldn't install
with a double-click, so issued this command:

msiexec /i <filename> /qb

and it installed OK.

I then installed the Outlook2OneNote PowerToy, and it works OK, too.

BUT: I still can't check for updates. The error screen offers these
suggetions:

1. You do not have administrative privileges for this computer.

2. There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.

3. Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory on
your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future update
operations. If the files are missing you will not be able to apply Office
updates. You may also be unable to uninstall Office products as a result of
the same problem. Please contact Microsoft Product Support Services for
assistance.

4. You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.

What can I do to find out the exact cause for this? I know that I have
administrator privileges, so (1) doesn't apply. (2) is unlikely, isn't it?
(3) sounds like a possibility, and as far as (4) goes, the "file version" of
the msiexec I used was 3.0nnnn.

So it sounds like (3). However, I have no \Windows\Installer directory on
my system in which the .msp's could be put, iin any circumstance.

What can I do? Because I installed SP1 "manually" could the .msp files be
someplace where the Update checker isn't looking? Where?

Please help! The idea of going through life not being able to do automatic
checks for Office updates is highly unappealing...

-- 
Dave Jenkins

• Previous message: Dave Jenkins: "Re: Office update fails after re-install"
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• Reply: Chris Schatte: "RE: I can't automatically check for updates."
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