Re: Office update fails after re-install

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: TrueBlue (TrueBlue_at_discussions.microsoft.com)
Date: 11/09/04 

Date: Mon, 8 Nov 2004 20:24:01 -0800

Yes, I think this was caused by XP SP2. Anyway, I got it fixed by
uninstalling both Office 2003 and Visio 2003. After re-installing both of
these Office Update works again. It was Viso that was out of sync and causing
Office Update to fail.

"garfield-n-odie" wrote:

> Two more ideas to try:
>
> 1. See http://support.microsoft.com/?kbid=304498 "Update process quits
> unexpectedly after you click "Check for Updates" on the Office Update Web
> site".
>
> 2. Some people experience problems with OfficeUpdate when Windows XP SP2 is
> installed. Try uninstalling WinXP SP2, installing Office 2003 SP1, and
> reinstalling WinXP SP2.
>
> Let us know how you make out.
>
>
> "TrueBlue" wrote:
>
> > It goes like this:
> >
> > 1) I needed to change the Office 2003 installation setting so I tried
> > running the setup CD, which failed, telling me it was missing the
> > installation sources (even though the CD was in the drive). (BTW, every app
> > installed with MSI is telling me this when the setup program is run.)
> >
> > 2) I ran the "Windows Install Cleanup" utility and removed the Office 2003
> > installation.
> >
> > 3) I re-installed Office 2003.
> >
> > 4) Tried Office Update again, but it still failed
> >
> > 5) Installed Office 2003 SP1, tried Office Update and it still fails
> >
> > 6) Uninstalled Office 2003 again, this time using the usual add/remove
> > proceedure.
> >
> > 7) Installed Office 2003 again, tried Office Update and it still fails.
> >
> > 8) Installed Office 2003 SP1, tried Office Update and it still fails.
> >
> >
> >
> > "garfield-n-odie" wrote:
> >
> > > Okay, instead of us trying to guess what you did or did not try, perhaps
> > > you can enlighten us first, and then we can try to suggest other things.
> > >
> > > TrueBlue wrote:
> > >
> > > > I already tried this and it didn't help.
> > > >
> > > > "garfield-n-odie" wrote:
> > > >
> > > >
> > > >>Hi, TrueBlue. See http://support.microsoft.com/?kbid=295823 "You receive the
> > > >>'This patch package could not be opened' errror message in Office 2003, in
> > > >>Office XP, or in Office 2000".
> > > >>
> > > >>"TrueBlue" wrote:
> > > >>
> > > >>
> > > >>>I had to uninstall Office 2003 and then re-install it. The installation
> > > >>>succeeded but after this Office Update fails and shows this message:
> > > >>>
> > > >>>===============================================
> > > >>>
> > > >>>Office Update is unable to check for updates Help
> > > >>>
> > > >>>The Office Update site is unable to check for updates on this computer. This
> > > >>>may be happening because of one of the following reasons:
> > > >>>
> > > >>>You do not have administrative privileges for this computer.
> > > >>>There is a network problem and the detection catalog used by the Office
> > > >>>Update site failed to download. Go back to the Downloads home page and try
> > > >>>running detection again.
> > > >>>Windows Installer patch files (.MSP files) from previously applied Office
> > > >>>updates are missing from the \Windows\Installer hidden directory on your
> > > >>>computer. MSP files are stored on your computer after update installation
> > > >>>completes because they need to be referenced for future update operations. If
> > > >>>the files are missing you will not be able to apply Office updates. You may
> > > >>>also be unable to uninstall Office products as a result of the same problem.
> > > >>>Please contact Microsoft Product Support Services for assistance.
> > > >>>You installed Office updates in the past and then upgraded from Windows
> > > >>>Installer version 1.0 to Windows Installer version 1.1. For more information
> > > >>>see the KB article Windows Installer May Prompt for Install Source if
> > > >>>Unavailable.
> > > >>>
> > > >>>==============================================
> > > >>>
> > > >>>As far as I can tell none of the things suggested in this message apply.
> > > >>>Also, Office Update used to work until I did the re-install. I manually
> > > >>>applied SP1 but Office Update still fails. Any suggestions on how to fix this
> > > >>>would be appreciated.
> > > >>>
> > > >>>
> > > >>>
> > > >>>
> > >
> > >

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