Re: Install Office XP SP 3 - fullfile download asks for CDROM

From: consultant george (consultantgeorge_at_discussions.microsoft.com)
Date: 09/30/04 

Date: Thu, 30 Sep 2004 07:29:06 -0700

The problem was circumvented when I added FULL CONTROL permission for
Administrators local group to the registry key
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents

I sure hope this sort of stupidity has been fixed in Windows 2003 and Office
2003. I can't imagine a non-technical user getting this far. No wonder the
Internet is teeming with malware.

"consultant george" wrote:
> Thank you. I followed the KB840169 instructions explicitly, and learned that:
>
> a) the failed attempt to install the "fullfile" has caused Ms-Excel to no
> longer work on this computer.
>
> b) after chaning the apparent update date on the file XL8GALRY.XLS (I had to
> use Notepad to do this) and then re-launching the fullfil SP3 update, it too
> ended in error - a worse error than not having an original source CD-ROM. I
> get this: "Error 1402. Setup cannot open the registry key
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL.
> Verify that you have sufficient permissions to access the registry or
> contact Microsoft Product Support Services (PSS) for assistance."
>
> I am logged on as the local Administrator account. Hey, the above registry
> key does not exist (OptionalComponents is there, but no key named IMAIL)
> could that be the problem?
>
> A search of the knowledgebase lead me to KB236592
> http://support.microsoft.com/default.aspx?scid=kb;en-us;236592&Product=Off2kset KB236592
>
> In that article it refers to a different key, namely
> HKEY_LOCAL_MACHINE\Software\Microsoft\Office, which does not match the
> symptom. Furthermore, the above referenced key is set to Full Control for
> both Administrators and System. Since I am logged in as Administrator, this
> cannot be the problem.
>
> I did look at the permissions for the empty key OptionalComponents, and
> found that there were no permissions set, although the checkbox to allow
> permissions to be inherited was checked, so therefore, the higher level
> permissions should apply (again, Administrators and System had Full Control).
>
> I can't believe Microsoft's packaging of Office Update is this frought with
> problems and terribly complicated workarounds! What is going on here? NOW
> I can't even run SETUP at all! I can't even remove Office using the
> Add/Remove applet in Control Panel and do a fresh install (were it that I had
> the original CDROM to do that, that is). What is going on here!?
>
> "Susan Ramlet" wrote:
> > Hi, consultant george,
> >
> > It usually works, but not always. This may explain why and offer a
> > workaround:
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;840169
> >
> >
> > --
> > Susan Ramlet
> > Office MVP
> > ______________________
> > Please reply to the newsgroups so that all may benefit.
> >
> >
> >
> > "consultant george" <consultant george@discussions.microsoft.com> wrote in
> > message news:0300F0C0-8583-44AA-AF43-2F2DB6797666@microsoft.com...
> > > The Microsoft knowledgebase indicates that - if the Office Update website
> > > cannot update Office XP - a solution is to download the fullfile edition
> > > (OfficeXpSp3-kb832671-fullfile-enu.exem 57MB). That update is not
> > > supposed
> > > to prompt for a CDROM. I have downloaded the update file. However, my
> > > installation fails because it is looking for the CDROM. I have Office XP
> > > Professional installed on a Windows 2000 Server (SP 4), but no access to
> > > the
> > > CDROM. Any ideas on how to get Office XP SP 3 to install successfully?
> > > How
> > > do I know if this is a properly activated and licensed copy of Office? Is
> > > there a hook in the Office XP SP 3 that prevents updates to prirated
> > > software
> > > (I know that is true for Windows XP; but have not heard it is true of
> > > Office
> > > XP)?
> >
> >
> >

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