Re: Why no Microsoft solution to the problems with getting Office SP1 to install???

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anonymous_at_discussions.microsoft.com
Date: 08/19/04 

Date: Thu, 19 Aug 2004 01:38:58 -0700

There are relatively few complaints about Office 2003 and
its updates because most Office XP users
haven't "upgraded" to Office 2003. Of those who are using
Office 2003, there are many who don't even know that they
have an Office 2003 update problem because they haven't
tried to update their Office 2003 installation. That's
why there aren't more complaints from Office 2003 users.

Regardless of the above, or anything else, the question
is: Why doesn't the Office 3003 SP1 update installation
work? I still haven't received a solution from Microsoft,
just a lot of excuses and criticism mainly from one
Microsoft advocate. When it comes down to it, I don't
care about the rhetoric, I want a solution. Where is
it????

>-----Original Message-----
>I think there's some truth to what you say. Microsoft is
>the biggest target in the computer industry, so it gets
>the most complaints. And there are likely lots of
>content computer users out there.
>
>However, Microsoft is just one of the most egregious
>examples of a serious problem with the
>technology/software/hardware industry. Specific to
>Microsoft operating systems and Office suites, what other
>consumer product is released with dozens, if not
>hundreds, of known defects? Again, MS is not the only
>offender on this front, but they command 95%+ of the
>market, so even if serious problems are reported in only
>a small fraction of users, that's a lot of unhappy
>customers!
>
>And computer hardware is notoriously unreliable, too.
>For example, according to Consumer Reports (Sept 2004),
>serious defects in desktop computers were reported in 15
>to almost 35% of units among a sample of 48,000 computers
>purchased between 1999 and 2003 (age was taken into
>account). Again scaling up these numbers means that
>there are lots of broken machines out there.
>
>When automobiles, washing machines, child seats, or other
>consumer products have such failure rates, they are
>usually subject to recalls! And yet, consumers just put
>up with it! They generally don't complain, as you
>stated. However, I don't think it's necessarily because
>they don't have problems. I think that most people blame
>themselves for there problems, rather than defective
>products. Only people who have some tech savvy even know
>to question the products!
>
>Again, I partially agree with you, Milly. Many folks are
>likely content with there computer situations. But I
>suspect that your "silent majority" has more unhappy
>people in it that you might think!
>
>Regards,
>
>C. Victoria
>
>
>
>
>>-----Original Message-----
>>Microsoft is hated very much by a few people just
>because they hate
>>Microsoft. If you asked the majority of the computer
>owners, you will find
>>that attitudes towards Microsoft range from excellent to
>don't know who they
>>are, with an infinitesimal number of people who actually
>HATE Microsoft.
>>
>>Try stepping outside of your world and put on the
>glasses of a disinterested
>>third person and then take another stab at it.
>>
>>
>>--
>>Milly Staples [MVP - Outlook]
>>
>>Post all replies to the group to keep the discussion
>intact. Due to
>>the (insert latest virus name here) virus, all mail sent
>to my personal
>>account will be deleted without reading.
>>
>>After searching google.groups.com and finding no answer,
>Golem asked:
>>
>>| If so many people are satisfied, why is Microsoft
>hated so
>>| much???? No specific numbers are necessary, it is
>>| generally known that Microsoft's software is very
>buggy.
>>| Buggy service packs add insult to injury.
>>|
>>|
>>|
>>|| -----Original Message-----
>>|| Lots = how many of the REGISTERED 300 million users?
>>||
>>|| Tell you what, you post the number of actual
>complaints from
>>|| individual users (not repeat posters) in these and
>other forums and
>>|| then we will compare numbers.
>>||
>>|| The actual story is that only the folks who are
>having problems (real
>>|| problems, I am not downplaying their pain) are an
>infinistesimal
>>|| number compared to the number of users who experience
>no problems.
>>||
>>|| The fact that you are reading a news group
>specifically designed to
>>|| help folks who are having problems ignores the *vast
>majority* of
>>|| users who are not having problems and have no reason
>to post.
>>||
>>|| Again, provide actual numbers of posters who have
>problems posted in
>>|| these groups. Then compare them against the LEGALLY
>installed base.
>>||
>>|| Then we can talk seriously - I do not conduct fact
>based
>>|| conversations with folks who insist on giving
>anecdotal information
>>|| passed off as factual.
>>||
>>|| I am done unless you can post the ratio of problems
>to installed
>>|| users. AND the number of the folks who have had
>problems that have
>>|| NOT been addressed by Microsoft in these and other
>forums.
>>||
>>|| Hope to hear some factual information from you soon -
>otherwise, it
>>|| has been an interesting experience.
>>||
>>||
>>|| --
>>|| Milly Staples [MVP - Outlook]
>>||
>>|| Post all replies to the group to keep the discussion
>intact. Due to
>>|| the (insert latest virus name here) virus, all mail
>sent to my
>>|| personal account will be deleted without reading.
>>||
>>|| After searching google.groups.com and finding no
>answer, Golem asked:
>>||
>>||| I am thinking logically. Accusing someone of not
>thinking
>>||| logically is the fallacy of personal attack.
>>|||
>>||| Read another person's statement about the Office
>2003 SP1
>>||| problem at:
>>|||
>>|||
>>|
>http://communities.microsoft.com/newsgroups/previewFrame.a
>s
>>||| p?
>>|||
>>|
>ICP=Prod_Office&sLCID=US&sgroupURL=microsoft.public.office
>u
>>||| pdate&sMessageID=%
>>||| 253Cejir1CggEHA.2544@TK2MSFTNGP10.phx.gbl%253E
>>|||
>>||| There are lot's of posts about people experiencing
>Office
>>||| SP1 installation problems, they are just the tip of
>>||| the "iceberg". That's my rebuttal to your "silent
>>||| majority" statement.
>>|||
>>|||
>>|||| -----Original Message-----
>>|||| Okay - try thinking logically. How many people are
>going to seek
>>|||| out a news group to post that their installation
>was flawless? Out
>>|||| of 300 million REGISTERED Office users, how many
>have you seen
>>|||| complain and no solution offered?
>>||||
>>|||| Real numbers please, not conjecture or opinion.
>>||||
>>|||| --
>>|||| Milly Staples [MVP - Outlook]
>>||||
>>|||| Post all replies to the group to keep the
>discussion intact. Due
>>|||| to the (insert latest virus name here) virus, all
>mail sent to my
>>|||| personal account will be deleted without reading.
>>||||
>>|||| After searching google.groups.com and finding no
>answer, Golem
>>|||| asked:
>>||||
>>||||| "The silent majority", I've heard/seen that
>somewhere
>>||||| before from a politician. The silent majority
>statement
>>||||| is a fallacy used to convince superficial thinkers
>that
>>||||| the expressor's opinion is correct and has basis
>in fact,
>>||||| which it doesn't. I could use the same silent
>majority
>>||||| argument to support my contention too, that the
>silent
>>||||| majority, who don't have an alternative to
>Microsoft's
>>||||| software (try to buy a new Dell computer without a
>>||||| Microsoft operating system), have had problems but
>they
>>||||| know there is no point in complaining because
>Microsoft
>>||||| won't/can't fix the problems. As well, if a
>computer is
>>||||| purchased with Microsoft software, Microsoft
>declaims any
>>||||| responibility and assigns it to the computer's
>>||||| manufacturer who can't give adequate Microsoft
>product
>>||||| support.
>>|||||
>>|||||
>>|||||| -----Original Message-----
>>|||||| Reporting of software problems is biased because,
>in most cases,
>>|||||| there is a silent majority that had no problems.
>>||||||
>>|||||| In my case, I'm planning on doing a full system
>backup just
>>|||||| before summoning the courage to install SP 1.
>>|||||| --
>>|||||| http://www.standards.com/; See Howard Kaikow's
>web site.
>>|||||| "Golem" <anonymous@discussions.microsoft.com>
>wrote in message
>>|||||| news:520001c480dc$26311d90$a301280a@phx.gbl...
>>||||||| Well, the postings regarding Office update
>problems here
>>||||||| and elsewhere on the Internet appear not to be
>anomolous
>>||||||| for Microsoft's software. There are more than
>enough
>>||||||| postings of the same problem to warrant a better
>response
>>||||||| from Microsoft than what has been offered which
>hasn't
>>||||||| resulted in remedying the problem. There are a
>lot of
>>||||||| improvements Microsoft could and should make to
>their
>>||||||| updating mechanism, problem reporting (less
>cryptic to the
>>||||||| layperson/user), better tech support to the
>public, etc.;
>>||||||| isn't that what paying the big bugs for? Oops, I
>meant
>>||||||| bucks, not bugs, or was that a feature, not a
>bug. If it
>>||||||| was a bug, I will fix that in my next
>administrative
>>||||||| update, or service pack, or make you pay for it
>as
>>||||||| an "upgrade". My sarcasm is free.
>>|||||||
>>|||||||
>>|||||||| -----Original Message-----
>>|||||||| No. Actually, we have absolutely no problem
>with the install,
>>|||||||| which I understand is true for the vast
>majority of
>>|||||||| installations.
>>||||||||
>>|||||||| "Golem" <anonymous@discussions.microsoft.com>
>wrote in message
>>|||||||| news:50f601c480c7$3b733630$a301280a@phx.gbl...
>>||||||||| It looks like Microsoft has released a very
>flawed Office
>>||||||||| 2003 SP1 installer to the public. The
>problems with it
>>||||||||| being unsuccessful in updating Office 2003 are
>costing a
>>||||||||| lot of time/money and causing a lot of
>aggravation. Is
>>||||||||| that really any different to the effects of a
>Virus? I
>>||||||||| don't think it is any different. If someone
>were to do
>>||||||||| the same thing as Microsoft has done with SP1,
>and other
>>||||||||| bug-ridden software and updates, they would
>now be in the
>>||||||||| slammer serving big time. Is it any wonder
>people and
>>||||||||| businesses are abandoning Microsoft products
>for Linux
>>||||||||| (oops, I swore) and Microsoft Office
>alternatives? So,
>>||||||||| how about it Microsoft, give us some real
>solutions to the
>>||||||||| problems your hack(er) programmers have made
>for us.
>>|||||||||
>>||||||||| Anyone else think/feel the same?????
>>||||||||
>>||||||||
>>|||||||| .
>>||||||||
>>||||||
>>||||||
>>|||||| .
>>||||
>>||||
>>|||| .
>>||
>>||
>>|| .
>>
>>
>>.
>>
>.
>

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