Re: Why no Microsoft solution to the problems with getting Office SP1 to install???
From: Milly Staples [MVP - Outlook] (MillyS_at_donteventhinkaboutmailingmemvps.org)
Date: 08/15/04
- Next message: Milly Staples [MVP - Outlook]: "Re: Missing .MSI File"
- Previous message: Chad Harris: "Re: Office 2003 SP1 update Registry Error"
- In reply to: Golem: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Next in thread: Yani: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Reply: Yani: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Reply: Golem: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Messages sorted by: [ date ] [ thread ]
Date: Sat, 14 Aug 2004 21:59:23 -0700
Lots = how many of the REGISTERED 300 million users?
Tell you what, you post the number of actual complaints from individual
users (not repeat posters) in these and other forums and then we will
compare numbers.
The actual story is that only the folks who are having problems (real
problems, I am not downplaying their pain) are an infinistesimal number
compared to the number of users who experience no problems.
The fact that you are reading a news group specifically designed to help
folks who are having problems ignores the *vast majority* of users who are
not having problems and have no reason to post.
Again, provide actual numbers of posters who have problems posted in these
groups. Then compare them against the LEGALLY installed base.
Then we can talk seriously - I do not conduct fact based conversations with
folks who insist on giving anecdotal information passed off as factual.
I am done unless you can post the ratio of problems to installed users. AND
the number of the folks who have had problems that have NOT been addressed
by Microsoft in these and other forums.
Hope to hear some factual information from you soon - otherwise, it has been
an interesting experience.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer, Golem asked:
| I am thinking logically. Accusing someone of not thinking
| logically is the fallacy of personal attack.
|
| Read another person's statement about the Office 2003 SP1
| problem at:
|
| http://communities.microsoft.com/newsgroups/previewFrame.as
| p?
| ICP=Prod_Office&sLCID=US&sgroupURL=microsoft.public.officeu
| pdate&sMessageID=%
| 253Cejir1CggEHA.2544@TK2MSFTNGP10.phx.gbl%253E
|
| There are lot's of posts about people experiencing Office
| SP1 installation problems, they are just the tip of
| the "iceberg". That's my rebuttal to your "silent
| majority" statement.
|
|
|| -----Original Message-----
|| Okay - try thinking logically. How many people are going to seek
|| out a news group to post that their installation was flawless? Out
|| of 300 million REGISTERED Office users, how many have you seen
|| complain and no solution offered?
||
|| Real numbers please, not conjecture or opinion.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Golem asked:
||
||| "The silent majority", I've heard/seen that somewhere
||| before from a politician. The silent majority statement
||| is a fallacy used to convince superficial thinkers that
||| the expressor's opinion is correct and has basis in fact,
||| which it doesn't. I could use the same silent majority
||| argument to support my contention too, that the silent
||| majority, who don't have an alternative to Microsoft's
||| software (try to buy a new Dell computer without a
||| Microsoft operating system), have had problems but they
||| know there is no point in complaining because Microsoft
||| won't/can't fix the problems. As well, if a computer is
||| purchased with Microsoft software, Microsoft declaims any
||| responibility and assigns it to the computer's
||| manufacturer who can't give adequate Microsoft product
||| support.
|||
|||
|||| -----Original Message-----
|||| Reporting of software problems is biased because, in most cases,
|||| there is a silent majority that had no problems.
||||
|||| In my case, I'm planning on doing a full system backup just before
|||| summoning the courage to install SP 1.
|||| --
|||| http://www.standards.com/; See Howard Kaikow's web site.
|||| "Golem" <anonymous@discussions.microsoft.com> wrote in message
|||| news:520001c480dc$26311d90$a301280a@phx.gbl...
||||| Well, the postings regarding Office update problems here
||||| and elsewhere on the Internet appear not to be anomolous
||||| for Microsoft's software. There are more than enough
||||| postings of the same problem to warrant a better response
||||| from Microsoft than what has been offered which hasn't
||||| resulted in remedying the problem. There are a lot of
||||| improvements Microsoft could and should make to their
||||| updating mechanism, problem reporting (less cryptic to the
||||| layperson/user), better tech support to the public, etc.;
||||| isn't that what paying the big bugs for? Oops, I meant
||||| bucks, not bugs, or was that a feature, not a bug.
| If it
||||| was a bug, I will fix that in my next administrative
||||| update, or service pack, or make you pay for it as
||||| an "upgrade". My sarcasm is free.
|||||
|||||
|||||| -----Original Message-----
|||||| No. Actually, we have absolutely no problem with the install,
|||||| which I understand is true for the vast majority of
|||||| installations.
||||||
|||||| "Golem" <anonymous@discussions.microsoft.com> wrote in message
|||||| news:50f601c480c7$3b733630$a301280a@phx.gbl...
||||||| It looks like Microsoft has released a very flawed Office
||||||| 2003 SP1 installer to the public. The problems with it
||||||| being unsuccessful in updating Office 2003 are costing a
||||||| lot of time/money and causing a lot of aggravation. Is
||||||| that really any different to the effects of a Virus? I
||||||| don't think it is any different. If someone were to do
||||||| the same thing as Microsoft has done with SP1, and other
||||||| bug-ridden software and updates, they would now be in the
||||||| slammer serving big time. Is it any wonder people and
||||||| businesses are abandoning Microsoft products for Linux
||||||| (oops, I swore) and Microsoft Office alternatives? So,
||||||| how about it Microsoft, give us some real solutions to the
||||||| problems your hack(er) programmers have made for us.
|||||||
||||||| Anyone else think/feel the same?????
||||||
||||||
|||||| .
||||||
||||
||||
|||| .
||
||
|| .
- Next message: Milly Staples [MVP - Outlook]: "Re: Missing .MSI File"
- Previous message: Chad Harris: "Re: Office 2003 SP1 update Registry Error"
- In reply to: Golem: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Next in thread: Yani: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Reply: Yani: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Reply: Golem: "Re: Why no Microsoft solution to the problems with getting Office SP1 to install???"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
