Re: Office Update Scan won't work - Office XP Professional 2002--Go here!
From: Chad Harris (ddram32_nospam_at_yahoo.com)
Date: 08/12/04
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Date: Wed, 11 Aug 2004 21:22:03 -0400
Someone else may have a fix for the scanner Larry. Sloan Crayton may, but
in the meantime, why not just go over to the "taskpane" on the left on the
Office website, click downloads, and select the Office version you want the
download for, and pick from the small list of updates available for the
components of Office XP--or use the link.
I appreciate you've been trying to fix the problem. You could try
Help>Detect and Repair, but I really doubt that's going to impact this.
Chad Harris
"Larry" <anonymous@discussions.microsoft.com> wrote in message
news:47f601c47fe6$b4169140$a601280a@phx.gbl...
I have tried everything listed in Microsoft Knowledge base
article 304498 to no avail.
I have also run the Windows Installer cleanup utility,
which removed Office, which I then re-installed. I thought
surely this would fix the problem but it did not.
I tried to manually download SP3 and got the following
error when attempting to install it:
Office Hotfix Installer
Action: 0HotfixDetectionNPUerr
ErrNum: 1612 Err0 :{DA256408-A2E7-41A5-8Ad6-62ACB86AOFD7}
Err1: NormalPatch.cpp Err2:139
>-----Original Message-----
>Larry--
>
>I don't know how to fix the scanner. It's a very common
complaint. But I
>do now *where to get your updates and bypass the
scanner.* This site will
>list all available and there aren't ever that many for
Office that figuring
>out what you have and don't is a problem. I wonder if
you have an OS onto
>which you can install Windows XP SP2 RTM if the MSI 3.0
with it will fix
>this.
>
>I don't know if this would help you. I know it doesn't
help a lot of people
>use the scanner.
>
>http://support.microsoft.com/?kbid=304498 After You
Click "Check for
>Updates" on the Office Web site, Update Process Quits
Unexpectedly
>
>Downloads for Office XP
>http://office.microsoft.com/officeupdate/downloads.aspx?
CategoryID=CD010224911033&CTT=4&Origin=ES790020041033
>
>Best,
>
>Chad Harris
>__________________________________
>
>
>
>
>"Larry" <anonymous@discussions.microsoft.com> wrote in
message
>news:45a501c47fe2$229baa60$a501280a@phx.gbl...
>So I used the windows installer cleanup utility which
>uninstalled MS Office. Then I reinstalled Office figuring
>that should fix the problem. Nope!
>
>Now what? I just went to use the update feature and I got
>the same damn message. At least the "Detect & Repair"
>utility is working again.
>
>Argh....
>Cany anyone here from Microsoft lend a hand? I'm usually
>pretty good at this stuff, but this is getting ridiculous.
>
>Thanks,
>Larry
>
>
>>-----Original Message-----
>>When I try to run the Office update scan, it quits and I
>>get the following message:
>>
>>Install the Office Update Installation Engine Help
>>
>>The Office Update site is unable to check for updates on
>>this computer. This may be happening because of one of
>the
>>following reasons:
>>
>>You do not have administrative privileges for this
>>computer.
>>There is a network problem and the detection catalog used
>>by the Office Update site failed to download. Go back to
>>the Downloads home page and try running detection again.
>>Windows Installer patch files (.MSP files) from
>previously
>>applied Office updates are missing from the
>>\Windows\Installer hidden directory on your computer. MSP
>>files are stored on your computer after update
>>installation completes because they need to be referenced
>>for future update operations. If the files are missing
>you
>>will not be able to apply Office updates. You may also be
>>unable to uninstall Office products as a result of the
>>same problem. Please contact Microsoft Product Support
>>Services for assistance.
>>You installed Office updates in the past and then
>upgraded
>>from Windows Installer version 1.0 to Windows Installer
>>version 1.1. For more information see the KB article
>>Windows Installer May Prompt for Install Source if
>>Unavailable.
>>*****************************
>>
>>I've read through the suggestions in other topics similar
>>to this and none of them work.
>>
>>I opened that file ( %temp%\OHotfix\OHotfix(0001).txt)
>and
>>here is the output:
>>
>>Starting the log on 08/10/2004 at 14:06:30...
>>Loading the resource .dll...
>>Reading the settings...
>>The settings are:
>> IsNormalUpdate=1
>> AdminUsesShortFilenames=1
>> AdminPath=""
>> MessageTitle="Office XP Service Pack 3 (SP3)"
>> CopyFilesToRerun=1
>> ShowSuccessDialog=1
>> RebootInQuietMode=0
>> RunSetupWatson=1
>> RequireAllPatchesNeeded=0
>> RequireAllProductsAtMinVersion=0
>> MinProductVersion=""
>> MinMsiVersion="2.0"
>> UpgradeMsi=1
>> MsiUpgradeURL="http://go.microsoft.com/fwlink/?
>>LinkId=20610"
>> OHotfixLogLevel="v"
>> MsiLogLevel="v"
>> OHotfixUILevel="n"
>> MsiUILevel="n"
>> FeatureToCheck=""
>>Making sure only this instance of the bootstrapper is
>>running...
>>Making sure the environment is okay for patching...
>>Getting the patches...
>>Getting the products to patch...
>>Seeing if patch C:\DOCUME~1\Larry\LOCALS~1
>>\Temp\IXP000.TMP\MAINSP3op.msp is needed...
>>The update failed.
>>Finished processing the update on 08/10/2004 at 14:06:31.
>>Encountered error 1635 while updating.
>>Launching Setup Watson...
>>Setup Watson manifest file: C:\DOCUME~1\Larry\LOCALS~1
>>\Temp\OHotfix\DW4E.tmp.
>>Setup Watson command line: "C:\Program Files\Common
>>Files\Microsoft Shared\Office10\dw.exe" -d"C:\DOCUME~1
>>\Larry\LOCALS~1\Temp\OHotfix\DW4E.tmp"
>>***************************************
>>
>>I've tried every fix I've seen out there. I've tried
>>running "Detect & Repair" in Excel and other apps, but I
>>get an error message titled "Windows Installer" that
>>says, "This patch package could not be opened. Verify
>that
>>the patch package exists and that you can access it, or
>>contact the application vendor to verify that this is a
>>valid Windows Installer patch package."
>>********************************************
>>
>>What should I do? I have the original discs. SHould I
>>uninstall Office and re-install it? SOunds like a drag to
>>me.
>>
>>Any help would be appreciated. I'm truly stumped on this
>>one and it is driving me crazy.
>>
>>
>>.
>>
>
>
>.
>
- Next message: Ron Ewart: "Loss of MS Document Imaging printer driver with MS Office 2003 SP1"
- Previous message: Chris Schatte: "RE: Office 2003 upgrade"
- In reply to: Larry: "Re: Office Update Scan won't work - Office XP Professional 2002--Go here!"
- Messages sorted by: [ date ] [ thread ]
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