Re: Office 2003 SP1 update Registry Error
From: Sloan Crayton [MS] (sloanc_at_online.microsoft.com)
Date: 08/08/04
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Date: Sat, 7 Aug 2004 22:06:41 -0700
Actually, it's unlikely that the SP1 logs will help much in a blue screen
scenario. I would suspect something in your Windows configuration or
hardware. Windows does a pretty good job of logging system failures in the
Event Viewer. It may give you some indication of the problem.
Unfortunately, I'm not trained on interpreting those logs. You should
contact Product Support to get someone to help out with that.
Sloan Crayton
Microsoft
"Chad Harris" <ddram32_nospam@yahoo.com> wrote in message
news:eP1tDLDfEHA.1764@TK2MSFTNGP10.phx.gbl...
> Kevnink--
>
> I'm sorry you had to reinstall XP. I hope you didn't lose anything and
> were
> backed up. I doubt that you have a PC problem that has any impact on this.
> There have been a number of issues you can see from this group but if you
> can get the error messages up and you may have to send your hotfix log to
> someone equipped to read it and give you feedback.
>
> It sounds like you were given a promotional version that *is the real
> thing
> of MOS 2003*--it doesn't just look like it. The only difference was that
> it
> didn't have a BCM CD in it and different packaging. It is not limited in
> any
> sense--it has the same code as the boxed edition exactly. It is the same
> CD. It probably came in a foldout and also had One Note with it. Be sure
> to
> use One Note. I think it's one of their best apps and has nice potential.
> Let's see what error messages you are getting from Event Viewer.
>
> Can you please go to your run box>type in "eventvwr.msc" without the
> quotes,
> stretch it out, click on Application, and at the time of your error you
> should see a series of error marked with yellow or a red "X" but the
> important thing is the source will be MsiInstaller. Click on those and
> you
> can copy them by hitting the symbol under the down error and paste up
> here.
> There may be an easy solution or a tool that will help you and if you
> start
> scrollig these posts, you'll see what I mean.
>
> Best,
>
> Chad Harris
> ____________________________________________________________________
>
> "Kevink" <anonymous@discussions.microsoft.com> wrote in message
> news:022101c47be6$faf23b90$7d02280a@phx.gbl...
>> I was given a promotional version of Office Professional
>> 2003 (official product key etc, it looks like the real
>> thing)and successfully upgraded from Office 2000.
>> However, when I tried to apply the SP1 update I got a
>> blue screen with the error "Registry Error" and the usual
>> memory dump. I tried reinstalling 2003, again worked ok,
>> again got the "Registry Error" when applying the update.
>> I tried Registry Mechanic, but when I applied the clean,
>> it hosed my registry completely. I ended up re-
>> installing XP. Everyhting worked fine, except when I
>> applied the 2003 update I again got the blue screen
>> and "Registry Error". Do I have a limited version of
>> Office 2003 or is there someting wrong with SP1 or do I
>> have a pc problem ? Any advice would be greatly
>> appreciated.
>
>
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