Re: office update site/office 2003 sp 1 fails Again Josh Go Here!!!

anonymous_at_discussions.microsoft.com
Date: 08/02/04 

Date: Mon, 2 Aug 2004 12:05:12 -0700

When I try to install the downloaded "fullfile" SP1 the
Event Viewer event ID is 1015 and a description of
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 8/2/2004
Time: 13:39:55
User: N/A
Computer: JROWLAND
Description:
Failed to connect to server. Error: 0x800401F0

The OHotfix says:

Starting the log on 08/02/2004 at 13:39:55...
Loading the resource .dll...
Reading the settings...
The settings are:
        IsNormalUpdate=1
        AdminUsesShortFilenames=1
        AdminPath=""
        MessageTitle="Office 2003 Service Pack 1 (SP1)"
        CopyFilesToRerun=1
        ShowSuccessDialog=1
        RebootInQuietMode=0
        RunSetupWatson=1
        RequireAllPatchesNeeded=0
        RequireAllProductsAtMinVersion=0
        MinProductVersion=""
        MinMsiVersion="2.0"
        UpgradeMsi=1
        MsiUpgradeURL="http://go.microsoft.com/fwlink/?
LinkId=20610"
        OHotfixLogLevel="v"
        MsiLogLevel="v"
        OHotfixUILevel="n"
        MsiUILevel="n"
        FeatureToCheck=""
Making sure only this instance of the bootstrapper is
running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\jrowland\LOCALS~1
\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
The update failed.
Finished processing the update on 08/02/2004 at 13:39:56.
Encountered error 1635 while updating.
Launching Setup Watson...
Could not find dw.exe.

When I try to install the downloaded "client" SP1 the
Event Viewer is the same as the fullfile failure event.
 
The OHotfix says:

Starting the log on 08/02/2004 at 13:45:30...
Loading the resource .dll...
Reading the settings...
The settings are:
        IsNormalUpdate=1
        AdminUsesShortFilenames=1
        AdminPath=""
        MessageTitle="Office 2003 Service Pack 1 (SP1)"
        CopyFilesToRerun=1
        ShowSuccessDialog=1
        RebootInQuietMode=0
        RunSetupWatson=1
        RequireAllPatchesNeeded=0
        RequireAllProductsAtMinVersion=0
        MinProductVersion=""
        MinMsiVersion="2.0"
        UpgradeMsi=1
        MsiUpgradeURL="http://go.microsoft.com/fwlink/?
LinkId=20610"
        OHotfixLogLevel="v"
        MsiLogLevel="v"
        OHotfixUILevel="n"
        MsiUILevel="n"
        FeatureToCheck=""
Making sure only this instance of the bootstrapper is
running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\jrowland\LOCALS~1
\Temp\IXP000.TMP\MAINSP1op.msp is needed...
The update failed.
Finished processing the update on 08/02/2004 at 13:45:31.
Encountered error 1635 while updating.
Launching Setup Watson...
Could not find dw.exe.

>-----Original Message-----
>Josh--
>
>I feel your install pain. I also *know* that you have
error information
>that may be helpful at two locations. One is *Event
Viewer* as I say. If
>those two downloads would not install, then you have
error messages with the
>source tagged MSI installer that you can paste as I
encouraged you to. You
>now have error messages in Event Viewer. I was hoping
you could get them
>in, but at least you know how to reach the.
>
>The second place you have error information that I'm not
equipped to
>interpret is in the *O Hotfix* files as I described
above in your "O Hotfix"
>Temp folder. You can skim these threads and see many
people have tried to
>post some of that log up, but it can get pretty long ( a
few MB) and is
>probably best transmitted to the appropriate expert as
an attachment Sloan
>Crayton from MS who has considerable expertise in this
area has been kind
>enough to encourage people to post this verbose log.
It's in English, Josh,
>but it has terminology that most of us can't translate
and may actually
>require a special tool as does Hex--I want to find out
if it does to
>translate.
>
>In the meantime, I encourage you to try some of the tips
I've collected that
>work from posters on this group and the other Office
groups. I know your
>frustration, because I spent a couple days trying
various ways to get it
>installed. Also (in my steps) check those entries in
services, and try to
>delete as much of your Temp file as will delete--the
Hotfix files aren't
>going to let you delete them so don't worry about them.
Also clear TIFs.
>Some people have gotten it in by just uninstalling
Office Web plug ins and
>then reinstalling. I think no matter how expert the
person is, though, they
>are going to want to see your Error messages and your
Hotfix_MSI log which
>will have a number in parentheses in front of it.
>
>Any way I could help I would. Take a look at my list.
>
>Chad Harris
>
><anonymous@discussions.microsoft.com> wrote in message
>news:978201c478b8$8802b190$a601280a@phx.gbl...
>>I downloaded both the client and fullfile SP1 and both
>> fail when installing with the same "The update cannot
be
>> applied" message.
>>
>>>-----Original Message-----
>>>Josh--
>>>
>>>Go to the link I gave you. Try downloading from there.
>> ***Then your
>>>problem may be over.*** I'm looking ahead to a second
>> problem. Whether you
>>>can get the updates you choose installed. Several
>> people who have posted
>>>your problem yesterday solved it with the link I gave
>> them directly to
>>>downloads.
>>>
>>>Again--click here and forget the Office Updater for
>> now. They need to fix
>>>it and they know it. If you check the threads on this
>> group, you aren't the
>>>Lone Ranger having Problem reaching the cute little
>> Office Update Scanner
>>>and I suspect that may generate the simple error you
>> got, because I have
>>>seen that a lot and it had nothing to do with me using
>> this link and getting
>>>the updates in. The next thing I'm concerned about is
>> your getting them
>>>installed once you reach them particularly MOS 2003
>> which has been
>>>problematic for quite a few people.
>>>
>>>Downloads for Office 2003:
>>>http://office.microsoft.com/officeupdate/downloads.aspx
?
>> CategoryID=CD010224941033&CTT=4&Origin=ES790020041033
>>>
>>>
>>>I think this will easily get you the downloads. Then
>> if you can't get one
>>>in follow my checklist. Go to the link, and your
>> problem may be solved
>>>there if the updates install without a hitch.
>>>
>>>Take a look at Event Viewer again. You should have
some
>> 4 digit errors like
>>>say 15630 that might correspond to MSKBs. I'm not
>> talking about Event ID #
>>>which won't help. I mean in the text of the error
>> message where your time
>>>out error was you might see something similar to but
>> with a different
>>>error--take a look and see if you don't see a list of
>> MSIInstaller Errors.
>>>
>>> I'm not sure how to context that error, but since
it's
>> often seen after a
>>>download from the MSFT server (I see it often when I
>> install from my
>>>download file), I don't think that one is consequential
>> and I think it
>>>references a small timeout on your ISP server. I'll
>> have to research that.
>>>You can also copy the whole error each time to the
>> clipboard by hitting that
>>>button under the down error in the box.
>>>
>>>See if you have any other errors like this 1336 error
>> with its explanation.
>>>
>>>
>>>try going down my checklist, particularly making sure
>> those two services are
>>>on. One of those hints may help you, and the first one
>> I'd start with is
>>>going to the downloads link I gave you that bypasses
the
>> Office Update
>>>Scanner (which right now is on the blink for a lot of
>> people) and if you
>>>can't get the client file of SP1 2003 to go in, then
try
>> the Full File.
>>>That tip is working for some people. Then look at the
>> others. I gave you
>>>an example of the type errors that'll provide
meaningful
>> information below.
>>>Note--you are after this kind of info:
>>>
>>>Error 1336. There was an error creating a temporary
file
>> that is needed to
>>>complete this installation. Folder: C:\Config.Msi\
>>>
>>>Event Type: Error
>>>Event Source: MsiInstaller
>>>Event Category: None
>>>Event ID: 11336
>>>Date: 7/28/2004
>>>Time: 8:38:31 PM
>>>
>>>Description:
>>>Product: Microsoft Office Professional Edition 2003 --
>> Error 1336. There was
>>>an error creating a temporary file that is needed to
>> complete this
>>>installation. Folder: C:\Config.Msi\. System error
>> code: 267
>>>
>>>Best,
>>>
>>>Chad Harris
>>>
>>>_______________________________________________________
__
>> _________
>>>
>>>
>>>
>>><anonymous@discussions.microsoft.com> wrote in message
>>>news:981201c478ae$0049b690$a301280a@phx.gbl...
>>>
>>>>I get the following from event viewer on my lastest
>>>> failed attempt to install sp1.
>>>>
>>>> Event Type: Warning
>>>> Event Source: MsiInstaller
>>>> Event Category: None
>>>> Event ID: 1015
>>>> Date: 8/2/2004
>>>> Time: 11:25:45
>>>> User: N/A
>>>> Computer: JROWLAND
>>>> Description:
>>>> Failed to connect to server. Error: 0x800401F0
>>>>
>>>> For more information, see Help and Support Center at
>>>> http://go.microsoft.com/fwlink/events.asp.
>>>>
>>>>>-----Original Message-----
>>>>>Josh--
>>>>>
>>>>>You should be able to go to the download for each
>> update
>>>> you haven't
>>>>>installed that you need from this page. Just skip
the
>>>> scanner or the
>>>>>update catalogue if it's not working for you. It
>>>> reminds me a lot of
>>>>>Windows Update V4 that's about to be replaced by V5.
>>>>>
>>>>>Downloads for Office 2003:
>>>>>http://office.microsoft.com/officeupdate/downloads.as
px
>> ?
>>>> CategoryID=CD010224941033&CTT=4&Origin=ES790020041033
>>>>>
>>>>>I know this will work. I don't know how to fix the
>>>> Office Update "scanner"
>>>>>problem that so many people are complaining about.
But
>>>> MSFT Office
>>>>>personnel are monitoring the group, so hopefully they
>>>> can make that happen.
>>>>>
>>>>>If you will go to Event Viewer putting "eventvwr.msc"
>> in
>>>> your run box, and
>>>>>stretch it out and click on Application, at the time
of
>>>> your problem you
>>>>>will see errors (I mean if you try to install MOS
2003
>>>> SP1 or any other
>>>>>update from the link I gave you and can't.) If it
>>>> doesn't install, post up
>>>>>your errors that will be listed under source as MSI
>>>> Installer.
>>>>>
>>>>>That way, some of the Office experts either MVPs or
>> MSFT
>>>> experts in Office
>>>>>setup like Sloan Crayton [MS] who are teaching me can
>>>> give you direction.
>>>>>Sometimes the errors refer you to the Hotfix Verbose
>>>> Logs in the O Hotfix
>>>>>folder in your (%Temp% in the run box) Temporary
>>>> folder. To interpret these
>>>>>logs takes special expertise/tools these people have
>>>> that I don't.
>>>>>
>>>>>Here is my work in progress list of some things that
>> may
>>>> help you to do that
>>>>>are helping others if you get a problem installing.
>>>> Office 2003 SP1 is
>>>>>statistically the one that has had the most of the
>>>> September 27, 2004
>>>>>releases from the Office site. Your problem, of
course
>>>> depends on specific
>>>>>error information from Event Viewer and/or the
Verbose
>>>> Hotfix logs:
>>>>>
>>>>>*Event Viewer Might Help With Errors to Select a Tool
>> or
>>>> a KB*
>>>>>
>>>>>When you go to Event Viewer, by
putting "eventvwr.msc"
>>>> in your run box, what
>>>>>error messages do you see under Application with MSI
>>>> Installer as the
>>>>>source. These may help see what happened and if at
the
>>>> end they say you
>>>>>were unsuccessful, then you didn't get SP1 in. Some
of
>>>> these may be in
>>>>>English if you're fortunate, and besides referring
you
>>>> to the OHotfix folder
>>>>>in temp files where the logs are kept, it may say
>>>> something in English you
>>>>>can understand like files not found,ect. Do you
have
>>>> anything like that?
>>>>>Post those errors in Event Viewer and you can
probably
>>>> get some tool or KB
>>>>>or help applied here.
>>>>>
>>>>>If you do, then some of these links might apply, and
>> for
>>>> people having
>>>>>problems installing from that update catalogue link's
>>>> scan progress bar
>>>>>(some are) they can go to this link to start
>> downloading
>>>> the appropriate
>>>>>update:
>>>>>
>>>>>Downloads for Office 2003:
>>>>>http://office.microsoft.com/officeupdate/downloads.as
px
>> ?
>>>> CategoryID=CD010224941033&CTT=4&Origin=ES790020041033
>>>>>
>>>>>Take a look at:
>>>>>
>>>>>http://support.microsoft.com/default.aspx?scid=kb;en-
>>>> us;875556
>>>>>"Installation Error: File not Found" error message
when
>>>> you try to update
>>>>>Office 2003 programs from the Office Update Web site
>>>>>
>>>>>2) If that doesn't help, then try using this:
>>>>>
>>>>>Try using the Windows Installer Cleanup Utility
>> detailed
>>>> here to uninstall
>>>>>Office:
>>>>>http://support.microsoft.com/default.aspx?scid=kb;en-
>>>> us;290301
>>>>>
>>>>>3) Then, if you can't use the Cleanup Utility and
>>>> reinstall MOS 2003
>>>>>afterward (save the temporary set up files for future
>>>> installs when you get
>>>>>the option) then take a look at this:
>>>>>
>>>>>http://www.microsoft.com/office/ork/2003/journ/LISToo
l.
>> ht
>>>> m.
>>>>>Change the Local Installation Source After the
>>>> Installation
>>>>>
>>>>>http://www.microsoft.com/office/ork/2003/two/ch3/DepC
06
>> .h
>>>> tmTaking
>>>>>Advantage of a Local Installation Source
>>>>>
>>>>>Other LIS Resources:
>>>>>
>>>>>http://www.microsoft.com/office/ork/2003/journ/LISupd
t.
>> ht
>>>> m
>>>>>
>>>>>http://www.microsoft.com/office/ork/2003/journ/LISToo
l.
>> ht
>>>> m
>>>>>
>>>>>*What Do I see if My Install is Successful?*
>>>>>
>>>>>4) Go to your run box and type in services.msc and
>> make
>>>> sure you have the
>>>>>two
>>>>>entries for the Office Source Engine and the Windows
>>>> Installer started.
>>>>>
>>>>>5) I know this is probably reflex but turn off
>> Antivirus
>>>>>scripting,auto-protect, and Office plug-ins if your
>>>> version has an entry. I
>>>>>haven't found the XP SP2 Windows Firewall to have
>>>> anything to do with
>>>>>stopping Office Installs or Updates and I doubt it
ever
>>>> does. I don't know
>>>>>about all 3rd party firewalls, but doubt they ever
do,
>>>> nor do hardware
>>>>>firewalls like routers.
>>>>>
>>>>>6) Delete Temporary Internet Files, as many
Temporary
>>>> Files as you can (the
>>>>>OHotfix folder with the MSI Hotfix Logs won't be
>>>> deleting so don't worry
>>>>>about them).
>>>>>
>>>>>7) Try naming your Config.msi file to old. Do a
>> search
>>>> for it on
>>>>>your C:\ or OS drive with protected OS files shown.
>>>>>
>>>>>8) Some posters have said that simply removing
*Office
>>>> Web-Add Ins* from
>>>>>Add-Remove has worked wonders in getting SP1 in, but
I
>>>> had trouble, and I
>>>>>didn't have any Web-Add ins and a lot of people
don't.
>>>> If you find it
>>>>>necessary to uninstall the Web Add-Ins, just
reinstall
>>>> them after the Update
>>>>>that was giving you a problem goes in.
>>>>>
>>>>>*What do you see if the SP1 Install is Successful?*
>>>>>
>>>>>If your install is successful, you get a box that
>>>> says "The Update was
>>>>>applied successully."
>>>>>
>>>>>Also, to see if your MOS 2003SP1 install was
complete,
>>>> go to Add/Remove.
>>>>>While there are some Windows and perhaps Office
updates
>>>> that don't show in
>>>>>Add/Remove{ Direct X 9b updates are one item that
>>>> bothered some Win XP
>>>>>users that duly recognized in a registry key), Office
>>>> 2003 updates seem to
>>>>>be showing up regularly there.
>>>>>
>>>>>For additional evidence you can put "eventvwr.msc"
>>>> or "eventvwr.exe" in your
>>>>>run box, and stretch the box out, click Application
and
>>>> look toward the last
>>>>>entry at the time you did the install and the source
>>>> will be "MSI
>>>>>Installer":
>>>>>Product: Microsoft Office Professional Edition 2003 -
-
>>>> Update 'Office2003
>>>>>Service Pack 1 Applied Successfully.
>>>>>
>>>>>*KBs and An Article That May Help In Undrstanding the
>>>> Hotfix Logs*
>>>>>
>>>>>How to Enable Windows Installer Logging
>>>>>
>>>>>http://support.microsoft.com/default.aspx?scid=223300
>>>>>
>>>>>How to use an Office 2003 Setup log file to
>> troubleshoot
>>>> Setup problems
>>>>>
>>>>>http://support.microsoft.com/default.aspx?scid=kb;en-
>>>> us;826511&Product=off2003
>>>>>
>>>>>HOW TO: Customize Office Setup Logging Options
>>>>>
>>>>>http://support.microsoft.com/default.aspx?scid=kb;EN-
>>>> US;296604
>>>>>
>>>>>Setup Sequence of Events
>>>>>
>>>>>http://www.microsoft.com/office/ork/2003/two/ch3/DepA
03
>> .h
>>>> tm
>>>>>
>>>>>If you don't have it in, then in the same plot of
real
>>>> estate in event
>>>>>viewer, you should be rewarded with some type of
error,
>>>> hopefully with a 4
>>>>>digit number in English like 1603, 1336, which will
>>>> offer you a panopoly of
>>>>>excellent resources like System Error Code 267
whatever
>>>> that is, (all
>>>>>Office Users know System Error Codes except me), and
a
>>>> link to this KB and
>>>>>cheerfully in all probability refer you to a numbered
>>>> Temporary Hotfix log
>>>>>that has a default verbose log and is located in your
>>>> Temp Folders under a
>>>>>folder called "OHotfix" or as I fondly like to call
>>>> it "Oh Hotfix Whassup?"
>>>>>\Temp\OHotfix\OHotfix(00010)_Msi.log.
>>>>>
>>>>>
>>>>>Best,
>>>>>
>>>>>Chad Harris
>>>>>
>>>>>"Josh Rowland" <anonymous@discussions.microsoft.com>
>>>> wrote in message
>>>>>news:96c701c478a6$5f9ee690$a301280a@phx.gbl...
>>>>>> When I go to office update-check for updates I get:
>>>>>>
>>>>>> The Office Update site is unable to check for
updates
>>>> on
>>>>>> this computer. This may be happening because of one
>> of
>>>>>> the following reasons:
>>>>>> &#61485; You do not have administrative privileges for
>>>>>> this computer.
>>>>>> &#61485; There is a network problem and the detection
>>>>>> catalog used by the Office Update site failed to
>>>>>> download. Go back to the Downloads home page and
try
>>>>>> running detection again.
>>>>>> &#61485; Windows Installer patch files (.MSP files) from
>>>>>> previously applied Office updates are missing from
>> the
>>>>>> \Windows\Installer hidden directory on your
computer.
>>>> MSP
>>>>>> files are stored on your computer after update
>>>>>> installation completes because they need to be
>>>> referenced
>>>>>> for future update operations. If the files are
>> missing
>>>>>> you will not be able to apply Office updates. You
may
>>>>>> also be unable to uninstall Office products as a
>> result
>>>>>> of the same problem. Please contact Microsoft
Product
>>>>>> Support Services for assistance.
>>>>>> &#61485; You installed Office updates in the past and then
>>>>>> upgraded from Windows Installer version 1.0 to
>> Windows
>>>>>> Installer version 1.1. For more information see the
>> KB
>>>>>> article Windows Installer May Prompt for Install
>> Source
>>>>>> if Unavailable.
>>>>>>
>>>>>> When I download Sp1 directly I get:
>>>>>>
>>>>>> The update cannot be applied.
>>>>>>
>>>>>> Any help is appreciated.
>>>>>
>>>>>
>>>>>.
>>>>>
>>>
>>>
>>>.
>>>
>
>
>.
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