Error Message: The Office Update Catalog cannot be displayed Help

anonymous_at_discussions.microsoft.com
Date: 08/01/04 

Date: Sun, 1 Aug 2004 14:26:34 -0700

Cheers Phil - Still have the same problem but there is no
way I am about to disable my anti-virus or firewall.
Chads advise re. just going through the catalogue works
so I will live with that. Thankou for your time and have
a great week.
>-----Original Message-----
>I had the same problem and Microsfot provided the
>following resolution. P.S. I ignored step 1 and it
>still worked. Hope it works for you. Phil.
>
>
>Step 1: Disable/Uninstall any anti-virus/firewall
software
>
>---------------------------------------------------------
-
>-----
>
>This issue may be related to some types of firewalls.
>Therefore, if you have installed any Anti-Virus programs
>or firewalls, please uninstall or disable all the
>firewalls and Anti-Virus programs temporarily to see if
>it is helpful in resolving this problem.
>
>
>
>Note: In order to prevent virus attack during this
>process, please first run a complete virus check before
>you uninstall the anti-virus. You can reinstall the anti-
>virus software after our troubleshooting steps.
>
>
>
>Step 2: Deleting IE Cache
>
>-----------------------------
>
>a. Click Start menu-> Control Panel.
>
>
>
>b. If Control Panel is not in Classic View, click Switch
>to Classic View, and then double-click the Internet
>Options icon.
>
>
>
>c. On the General tab, click Delete Files. Make sure
that
>the "Delete all offline content" check box is checked,
>and click OK.
>
>
>
>d. Click OK and quit Internet Explorer.
>
>
>
>Step 3: Check IE's security settings
>
>------------------------------------
>
>Please follow the steps below to add
>http://office.microsoft.com/ to the list of Trusted
Sites
>so that the Office Update ActiveX control can load
>successfully.
>
>
>
>a. On the Tools menu, click Internet Options and then
>click the Security tab.
>
>
>
>b. In the list of Web content zones, click the Trusted
>sites icon.
>
>
>
>c. Click Sites.
>
>
>
>d. Clear the Require Server verification (https) for all
>sites in this zone check box.
>
>
>
>e. In the Add this Website to the zone box, enter the
>Internet address http://office.microsoft.com/
>
>
>
>f. Click Add.
>
>
>
>g. Click OK, and then click OK again.
>
>
>
>Step 4: Update the Windows Scripting files
>
>---------------------------------------------
>
>Please download and install the Windows Scripting 5.6
>
>
>
>It is the latest link to download and install the
Windows
>Scripting 5.6:
>
>For Windows 2000/XP:
>
>http://www.microsoft.com/downloads/details.aspx?
>FamilyID=c717d943-7e4b-4622-86eb-
>95a22b832caa&DisplayLang=en
>
>
>
>After install the Windows Scripting, please test this
>issue again. Can you apply update now?
>
>
>>-----Original Message-----
>>Hi:
>>
>>I received an e-mail telling me new updates for Office
>XP
>>were available and I have tried accessing the updates
>for
>>a few days with no luck.
>>
>>I go to the page to scan for available updates for my
>>system. I have Home Edition with XP and I tried
>>disabling ZoneAlarm Pro in case it was causing a
problem
>>but it isn't. I also have a spyware program (webroot)
>>and Norton Antivirus 2003.
>>
>>I have installed updates before with no problem and I
>>have been trying to access the recent updates for a
>>couple of days.
>>
>>The scan begins but I get the following message:
>>
>>The Office Update Catalog cannot be displayed Help
>>
>>The Office Update site is currently experiencing some
>>technical difficulties and is unable to check for
>>updates.
>>
>>Click the Try Again link below to try loading the site
>>again (do not use the Refresh button on your browser to
>>reload the site).
>>
>>If problems persist, please contact Microsoft Support
>for
>>assistance. You can also search for Office updates in
>the
>>Download Catalog.
>>
>>
>>Try Again
>>
>>Please help - thankyou.
>>.
>>
>.
>