Re: MOS 2003 SP1 - Does NOT install Error Messages Please?
From: Sloan Crayton [MS] (sloanc_at_online.microsoft.com)
Date: 07/31/04
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Date: Fri, 30 Jul 2004 23:14:23 -0700
Can you put both log files generated by the failed patch attempt
(OHotfix(0000x).log and OHotfix(0000x)_Msi.log where 'x' is a number) in a
Zip file and email them to me. I'll take a look at them to determine the
cause of the failure. My email is sloanc.online@microsoft.com (remove the
'.online' before sending). The MSI file can be pretty large; so the
compression will help a lot to get it through my email server.
Sloan Crayton
Microsoft
"Admin" <Net*man@yahoo.com> wrote in message
news:hu2lg090h3bujp2ai3aigerudiqlhru1hs@4ax.com...
>
> Hi Chad:
>
> No error message was encountered as such, the only message was "'the
> update cannot be applied'.
>
> After you replied to my posting, I did the following.
>
> Please see the steps taken and the logs generated as a result.
>
> -------------------------------------------------------------------------------------------
>
> I tried running LisTool, it does NOT run returns an eror message :
> 0x80070002, Here is the log:
>
> === Logging started: 2004/07/30 14:03:06 ===
> Executable: C:\MSOCache\LISTOOL.EXE v11.0.6353.0
> Computer : xyz
> --- logging level: standard ---
> loglevel not found
> logging set to 1
> Checked run type
> Claimed mutex
> User is an admin.
> Claimed mutex
> Initialization of OSE Succeeded
> Initialized OSE
> Tool failed to complete because an error occurred: 0x80070002.
> === Logging stopped: 2004/07/30 14:05:19 ===
> _____________________________________________________
>
>
> Tried running the Office Setup fix tool, it asks for an ini file, I do
> not know where it (the ini file) resides. Here is the log:
>
> Detected Windows Info:
> PlatformId = 2
> MajorVersion = 5
> MinorVersion = 1
> ServicePackLevel = 1
> - - - - - - - - - - - - - - - - - - - - - - -
> Launch Setup
> 7/30/04 1:23:53 PM
> Setup path: C:\Downloads\SETUP.EXE
> Trying to get version of
> C:\Downloads\SETUP.EXE
> ...succeeded.
> C:\Downloads\SETUP.EXE is version 11.0.6176.0
> Current version of Setup.exe: 11.0.6176.0
> Searching for .INI file: SETUP.INI
> C:\Downloads\FILES\SETUP\SETUP.INI
> C:\Downloads\SETUP\SETUP.INI
> C:\Downloads\SETUP.INI
> Invalid settings file contents: C:\Downloads\FILES\SETUP\SETUP.INI
> Settings file C:\Downloads\FILES\SETUP\SETUP.INI is missing or
> invalid. Please ensure this file exists and is accessible.
> Failed to query chaining key for main task name.
> Failed to get path to INI file.
> GetTempPath returned: C:\DOCUME~1\ADMINI~1.ALT\LOCALS~1\Temp\
>
> ______________________________________________________________
>
> I did run the MS installer clean up tool, it did show some remanents
> of Office XP Pro with Front Page and Publisher 2002, I removed them.
>
> Then I tried to run the SP1 install agin, now it does generate an
> error message, here is the log:
>
> Starting the log on 07/30/2004 at 14:10:07...
> Loading the resource .dll...
> Reading the settings...
> The settings are:
> IsNormalUpdate=1
> AdminUsesShortFilenames=1
> AdminPath=""
> MessageTitle="Office 2003 Service Pack 1 (SP1)"
> CopyFilesToRerun=1
> ShowSuccessDialog=1
> RebootInQuietMode=0
> RunSetupWatson=1
> RequireAllPatchesNeeded=0
> RequireAllProductsAtMinVersion=0
> MinProductVersion=""
> MinMsiVersion="2.0"
> UpgradeMsi=1
> MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
> OHotfixLogLevel="v"
> MsiLogLevel="v"
> OHotfixUILevel="n"
> MsiUILevel="n"
> FeatureToCheck=""
> Making sure only this instance of the bootstrapper is running...
> Making sure the environment is okay for patching...
> Getting the patches...
> Getting the products to patch...
> Seeing if patch
> C:\DOCUME~1\ADMINI~1.ALT\LOCALS~1\Temp\IXP000.TMP\MAINSP1op.msp is
> needed...
> The update failed.
> Finished processing the update on 07/30/2004 at 14:10:07.
> Encountered error 1612 while updating.
> Launching Setup Watson...
> Setup Watson manifest file:
> C:\DOCUME~1\ADMINI~1.ALT\LOCALS~1\Temp\OHotfix\DW6CD.tmp.
> Setup Watson command line: "C:\Program Files\Common Files\Microsoft
> Shared\Office10\dw.exe"
> -d"C:\DOCUME~1\ADMINI~1.ALT\LOCALS~1\Temp\OHotfix\DW6CD.tmp"
> ______________________________________________________________
>
> Kindly advise as to how to proceed
>
> Matt
>
>
> +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> On Fri, 30 Jul 2004 13:41:17 -0400, "Chad Harris"
> <ddram32_nospam@yahoo.com> wrote:
>
>>Dear Matt--
>>
>>I'm sure Rohit or anyone else will try as hard as possible to point you in
>>the right direction, but you can point all of us by stating what error
>>messages you are actually getting because I'm willing to bet there are
>>some.
>>What's up at event viewer?
>>
>>I had a tough time with this install and have a strong interest in helping
>>as many people as possible get it and other Office SP's and hotfixes in.
>>
>>Please go to the run box and put in "eventvwr.msc" and see what errors you
>>have.
>>
>>Also, and this may be reflex for you but I'm just reminding you, make
>>sure:
>>
>>1) All AV script blocking, and auto-protect and if you have an Office
>>plug-in feature on your version of whichever AV it's turned off.
>>2) Make sure in services (run box "services.msc" or "services.exe) you
>>have
>>Office Source Engine, the Windows Installer Error Reporting, and the
>>Event
>>Log started.
>>3) Try both installing from the Scan on the Office Update web page at the
>>office site, and the download which you probably have. They may be the
>>same
>>offering at the same servers but the may not--someone who knows would have
>>to say.
>>4) Try it while naming your Config.msi file to old. Do a search for it on
>>your C:\ or OS drive with protected OS files shown.
>>5) Try it in Safe Mode.
>>6) Make sure first to empty your Temporary Files folder at %temp% as
>>completely as possible.
>>7) If you generate any logs as part of your error messages in Event Viewer
>>that are located at the '%temp%\ohotfix' folder that provide an
>>indication
>>of what might be causing the installation to fail, (the file you want will
>>have a name like 'OHotfix(0000x).log' where 'x' is a number), you will be
>>sure to want to send those to someone or read them if you can make useful
>>info of them. Verbose logging has been default deployed since Office XP
>>I
>>believe and available before that 97 or 2000. But all options aren't
>>default.
>>
>>http://support.microsoft.com/default.aspx?scid=kb;EN-US;296604
>>
>>8) There have been other suggestions in posts on this topic in the last
>>two
>>days as to using the Windows Install Cleanup Utility and uninstalling and
>>reinstalling office and also using the LIS tool.
>>
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
>>
>>http://www.microsoft.com/office/ork/2003/journ/LISupdt.htm
>>
>>http://www.microsoft.com/office/ork/2003/journ/LISTool.htm
>>
>>Best and good luck,
>>
>>Chad Harris
>>______________________________________________
>
>>> On my Win XP Pro SP1 system I have Office 2003 Pro that was installed
>>> from CD, the MSOCache folder exists and is intact. I do not have
>>> FrontPage on my system.
>>>
>>> When I run update for Office 2003 from the website, it goes through
>>> all the steps but at the end returns the message that the update
>>> install was NOT successful.
>>>
>>> I downloaded both the Client and Full files for Office2003 SP1 and
>>> tried running them from my HD, each of them runs, goes through all the
>>> steps and finally (after gathering the required info) pop up the
>>> message 'the update cannot be applied'.
>>>
>>> Tried more than once, the same outcome.
>>>
>>> Now can Rohit point us in an appropriate direction.
>>>
>>> Thanks
>>>
>>> Matt
>>>
>>>
>>>
>>
>
- Next message: Chad Harris: "Re: MOS 2003 SP1 - Does NOT install--What's in Event Viewer/App with MSI Source?????"
- Previous message: Sloan Crayton [MS]: "Re: MS Office SBE 2003 SP1 won't install"
- In reply to: Admin: "Re: MOS 2003 SP1 - Does NOT install Error Messages Please?"
- Next in thread: Chad Harris: "Re: MOS 2003 SP1 - Does NOT install--What's in Event Viewer/App with MSI Source?????"
- Messages sorted by: [ date ] [ thread ]
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