Re: Office 2K3 Error 995

From: Hugo Lopez \(MS\) (hugolop_at_online.microsoft.com)
Date: 07/30/04

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Date: Fri, 30 Jul 2004 13:56:02 -0700

Jerry,

In order to better troubleshoot this issue I would like to obtain verbose
log files that track what happened duirng your installation attemp. The
following article is for Office 2000 but it contains information on how to
enable verbose logging in the registry(see section titled "Maintenance Mode
or Install on First Use Logging"). Please enable logging and attempt to
apply the update. The log file will help us better troubleshoot this issue.

http://support.microsoft.com/default.aspx?scid=KB;EN-US;230861

Thanks,

-- 
Hugo Lopez
Microsoft Office Software Test Engineer
Please do not send e-mail directly to this alias. This alias is for
newsgroup purposes only.
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jerry" <anonymous@discussions.microsoft.com> wrote in message
news:717501c4762d$2f5bfca0$a601280a@phx.gbl...
> I rebooted and got the same result.
>
> Thanks,
> Jerry
>
>
> >-----Original Message-----
> >Jerry,
> >
> >The error message you received seems to indicate that a
> service the Windows
> >Installer was using during setup stopped responding and
> caused an update
> >failure.  Can you try rebooting your computer and
> reapplying the update?
> >This will help us determine if this failure occurs all
> the time or the
> >reboot clears up the memory.
> >
> >Thanks,
> >
> >-- 
> >Hugo Lopez
> >Microsoft Office Software Test Engineer
> >
> >Please do not send e-mail directly to this alias. This
> alias is for
> >newsgroup purposes only.
> >
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >"Jerry" <anonymous@discussions.microsoft.com> wrote in
> message
> >news:6ba501c475a4$5cef27c0$a301280a@phx.gbl...
> >> Yes Cindy, I am sorry it is Office 2003 SP1 on WinXP
> Pro
> >> with SP1.
> >>
> >> Thanks,
> >>
> >> Jerry
> >>
> >> >-----Original Message-----
> >> >Jerry,
> >> >I'm sorry to hear about the problem you are having.
> >> Which update are you
> >> >trying to install? Is it SP1 or something else? Is
> error
> >> 995 the entire
> >> >message?
> >> >Thanks,
> >> >Cindy [MS]
> >> >
> >> >This posting is provided "AS IS" with no warranties,
> and
> >> confers no rights.
> >> >
> >> >"Jerry" <anonymous@discussions.microsoft.com> wrote in
> >> message
> >> >news:669a01c4756d$1a7b9bd0$a301280a@phx.gbl...
> >> >> I get error 995 when trying to install update. Any
> help
> >> >> would be greatly appreciated!
> >> >>
> >> >> jerryn3@(removethis)yahoo.com
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

• Next message: Tom: "Update difficulties forOffice Professional 2003 SP1"
• Previous message: Rohit [MS]: "Re: How can I slipstream service packs into Office 2003"
• In reply to: Jerry: "Re: Office 2K3 Error 995"
• Messages sorted by: [ date ] [ thread ]

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