Re: Second Try: Problems with Office XP SP3 Update

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Navy (anonymous_at_discussions.microsoft.com)
Date: 06/11/04 

Date: Fri, 11 Jun 2004 08:11:09 -0700

Thanks Susan. My laptop came with trial version of Norton
AV2002 and I later installed Norton AV Corporate Edition
7.6. Disabling these didn't help. However, I uninstalled
both of these and SP3 update works fine after that.

I do have another problem now. After I uninstalled AV2002,
my internet connection doesn't work anymore. The only way
I could get it back was by using System Restore, but this
erases SP3 update. I don't know how to uninstall AV2002
without effecting the internet connection. If I can do
that, I think I can easily update to Office SP3. Please
let me know if you have a workaround for this.

Regards,
Naveen

>-----Original Message-----
>Hi, Navy,
>
>Are you running any Norton products?
>
>See if this helps:
>
>328613 - OFF: Cannot Open Office Documents or Cannot Edit
Inserted Objects
>After You Install Office XP Service Pack 2 or Office 2000
Service Pack 3:
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;328613
>
>I know you're not running Office 2000, but it may be the
same issue.
>
>--
>Susan Ramlet
>MVP - Microsoft Office
>----------------------------------------------
>Please post replies to the newsgroup where all may
benefit.
>
>
>"Navy" <anonymous@discussions.microsoft.com> wrote in
message
>news:1899d01c44aac$564a3270$a001280a@phx.gbl...
>> I posted this more than a week ago and got no response.
>> Well, I am trying again.
>>
>> Hi,
>> I have Office Xp 2002 (Student Version) and I have
always
>> had problems with
>> my computer hanging up while using Excel & Internet
>> Explorer. This was part
>> of the reason I downloaded SP3 yesterday. However, after
>> the download and reboot, I cannot open any files
anymore.
>> I get the message "unable to read file" for Excel files
>> and 'the file 'filename' not available' for Word files.
>> Moreover, when I try to close thw word documents, I get
>> some error message about 'word.dot'.
>>
>> The only way Office works again is if I uninstall Office
>> Xp and then resintall from the original CD. I tried
>> installing SP3 again and have the same problem.
>>
>> I have Windows XP Professional operating system.
>>
>> Please let me know how I can install SP3 without having
>> these problems. Thanks.
>
>
>.
>

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