Re: Cannot install SP3--missing PRO.MSI

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Susan Ramlet (susan_at_mvps-dot-org)
Date: 06/10/04 

Date: Thu, 10 Jun 2004 14:31:07 -0500

Hi, Jamie M

Check the Windows Control Panel to see if there are other (earlier) versions
of Office installed. Uninstall them and try the update again. 

-- 
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.
"Jamie M" <enzymatic2009@yahoo.com> wrote in message
news:u0yr9FxTEHA.1952@TK2MSFTNGP12.phx.gbl...
> Hi,
>
> I am running Office XP on Win XP Pro. When I tried to update Office with
> SP3, I was told I was missing the PRO.MSI file. I inserted my Office CD,
> but it doesn't have a PRO.MSI file. I expect this is because I work for
> a university and have a specially-licensed copy of Office; my CD says
> "UNLICENSED SOFTWARE--Illegal without separate license from Microsoft."
> (However, my university DOES have a license, and the copy is perfectly
> legal.) My CD does have a PRORET.MSI file, which is perhaps the
> replacement for PRO.MSI in the version I have?
>
> Per the advice of the Office Update website, I downloaded the full
> Office Update file, OfficeXpSp3-kb832671-fullfile-enu.exe. I tried
> running this, but it still demanded PRO.MSI.
>
> Could the problem be some leftover files from the first attempt I made
> to install the update in the faster way? Or does Microsoft believe that
> my copy of Office is illegal? I thought of just renaming PRORET.MSI as
> PRO.MSI, but I figured that would be dangerous waters.
>
> Thanks for any help,
>
> Jamie

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