Problem with Updating Office
From: HR (anonymous_at_discussions.microsoft.com)
Date: 05/10/04
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Date: Mon, 10 May 2004 07:40:38 -0700
Having the same problem with O2k SP3. I've lost the
Windows\Installer dir when repaired Win2k. How can I
recover this directory with the .MSP files?
>-----Original Message-----
>I am trying to get a security update for Office on my
>Windows XP computer. I initially installed the update,
>but after the update was installed, Visio ceased to work.
>Then I did System Restore to the machine state just
>previous to the system update. Now Visio works again. I
>then tried to perform the security update again. This
>time I get the following error (I just copied the window.
>
>I am able to check for XP updates, but not Office.
>
>Help.
>
>---------------------------------------------------------
>Error! Unable to check for updates on this computer Help
>
>The Office Update site is unable to check for updates on
>this computer. This may be happening because of one of
>the following reasons:
>
>You do not have administrative privileges for this
>computer.
>There is a network problem and the detection catalog used
>by the Office Update site failed to download. Go back to
>the Downloads home page and try running detection again.
>Windows Installer patch files (.MSP files) from
>previously applied Office updates are missing from the
>\Windows\Installer hidden directory on your computer. MSP
>files are stored on your computer after update
>installation completes because they need to be referenced
>for future update operations. If the files are missing
>you will not be able to apply Office updates. You may
>also be unable to uninstall Office products as a result
>of the same problem. Please contact Microsoft Product
>Support Services for assistance.
>You installed Office updates in the past and then
>upgraded from Windows Installer version 1.0 to Windows
>Installer version 1.1. For more information see the KB
>article Windows Installer May Prompt for Install Source
>if Unavailable.
>
>
> Search for Office updates in the Download Catalog
>
> Report the error to Microsoft
>
>
>
>.
>
- Next message: Nicolay: "Automatic windows update"
- Previous message: Mettá: "Re: So what's happening Milly?"
- In reply to: MarkB: "Problem with Updating Office"
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