Re: Checking for update error
From: Willy (justask_at_hotmail.com)
Date: 05/06/04
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Date: Thu, 6 May 2004 10:30:11 -0400
Vincent, I don't think that article applies as I'm not trying to install
anything, only trying to run Office Update when I get the noted error.
-- Thanks.....Bill Please reply to the Newsgroup ONLY "Vincent Schouten [MSFT]" <vincesch@online.microsoft.com> wrote in message news:tMS7Aq0MEHA.3808@cpmsftngxa10.phx.gbl... > > >I have Office XP installed now since it's debut. I've Slipstreamed SP1 & > >SP2 (cause they would not install any other way so a NG member suggested > >Slipstreaming) updates and all the Office XP Apps. reflect SP2. This is a > >home PC not on a network. I have an Office Folder in C:\Program Files but > >after Slipstreaming, I also have a C:\Office Folder > >However, for the past week when checking for Office Updates, I get the > >following error message: > >-------------------------------------------------------------------------- > >Error! Unable to check for updates on this computer Help > > > >The Office Update site is unable to check for updates on this computer. > This > >may be happening because of one of the following reasons: > > > >You do not have administrative privileges for this computer. > >There is a network problem and the detection catalog used by the Office > >Update site failed to download. Go back to the Downloads home page and try > >running detection again. > >Windows Installer patch files (.MSP files) from previously applied Office > >updates are missing from the \Windows\Installer hidden directory on your > >computer. MSP files are stored on your computer after update installation > >completes because they need to be referenced for future update operations. > >If the files are missing you will not be able to apply Office updates. You > >may also be unable to uninstall Office products as a result of the same > >problem. Please contact Microsoft Product Support Services for assistance. > >You installed Office updates in the past and then upgraded from Windows > >Installer version 1.0 to Windows Installer version 1.1. For more > information > >see the KB article Windows Installer May Prompt for Install Source if > >Unavailable. > >--------------------------------------------------------------------------- > - > >-------------------- > >I know there is an SP3 to Office XP but I've not tried to install it. > >FYI: While Office Update is scanning my PC, it tries to access my A:\ > drive > >at 40% then goes on and gives me the above error. > > > >Any suggestions or solutions out there? > >-- > >Thanks.....Bill > >Please reply to the Newsgroup ONLY > > > > > >Hello Bill, > > You should look at this article I think it will help. > > 840169 Full-file version update may request Office source files > http://support.microsoft.com/?id=840169 > > > > > -- > Kindest regards, > > Vincent Schouten - Technical Support Specialist - Microsoft Services > This posting is provided "AS IS" with no warranties, and confers no rights. > > Go to http://www.microsoft.com/protect and follow instructions today! > >
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