RE: Error! Unable to check for updates on this computer

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Vincent Schouten [MSFT] (vincesch_at_online.microsoft.com)
Date: 05/06/04 

Date: Thu, 06 May 2004 11:40:17 GMT

      
>Error! Unable to check for updates on this computer
>
>I'm not able to update my Office XP SBE. I am also having
>problems with Microsoft Word. When I attempt to open
>Word, Windows Installer opens and attempts to access my A:
>drive. When I attempt to save a document within Word, I
>get this message. Microsoft Word can not load speech
>regonition files. An error occurred.... Would you like to
>repair this feature now? When I select YES, I get a
>Windows Installer Error 1635 message. I have no idea what
>is occurring and any feeback would be most appreciated.
>
hello,

Based on my experience, this issue is most likely caused by some of the
registry
keys for Office XP being corrupted or missing. To resolve the issue, we
need to
manually delete all the registry keys for Office XP. I understand the whole
process
can be time consuming but they are crucial for us to effectively resolve
this
situation. Please work with me by trying the troubleshooting steps and we
will
resolve this problem together. Your time and efforts are greatly
appreciated. To do
this, follow the steps below:

1. Quit all running programs.

2. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open
box and press Enter.

3. Delete the following registry keys if they exist:

Note: 904¡­ mean the registry keys begin with 904, for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF00054038389C
XXX means 3 digitals

HKEY_CLASSES_ROOT\Installer\Products\904¡­

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\904¡­

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904¡­

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts\904¡
­

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00XX
X409-78E
1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX
0409-600
0-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9011
0409-600
0-11D3-8CFE-0150048383C9}

Note: Please delete all the registry keys under the above "Uninstall" key
similar
to {00XXX409-78E1-11D2-B60F-006097C998E7} or
{9XXX0409-6000-11D3-8CFE-0050048383C9} or
{90110409-6000-11D3-8CFE-0150048383C9}:

4. Quit Registry Editor.

5. Delete the "Microsoft Office" folder located in the C:\Program Files.

Note: If some files cannot be deleted, please ignore them.

6. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open
box and press Enter.

7. Empty the %Temp% folder.

8. Empty the Recycle Bin.

9. Restart your computer and install a full version of Office XP. Then, go
to
Office Product Updates Web site to check for all available updates:

<http://www.officeupdate.com/ProductUpdates/default.aspx> 

--
Kindest regards,
Vincent Schouten - Technical Support Specialist - Microsoft Services
This posting is provided "AS IS" with no warranties, and confers no rights.
Go to http://www.microsoft.com/protect and follow instructions today!

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