RE: Checkingg for update error

From: Vincent Schouten [MSFT] (vincesch_at_online.microsoft.com)
Date: 05/06/04 

Date: Thu, 06 May 2004 09:15:41 GMT

>I have Office XP installed now since it's debut. I've Slipstreamed SP1 &
>SP2 (cause they would not install any other way so a NG member suggested
>Slipstreaming) updates and all the Office XP Apps. reflect SP2. This is a
>home PC not on a network. I have an Office Folder in C:\Program Files but
>after Slipstreaming, I also have a C:\Office Folder
>However, for the past week when checking for Office Updates, I get the
>following error message:
>--------------------------------------------------------------------------
>Error! Unable to check for updates on this computer Help
>
>The Office Update site is unable to check for updates on this computer.
This
>may be happening because of one of the following reasons:
>
>You do not have administrative privileges for this computer.
>There is a network problem and the detection catalog used by the Office
>Update site failed to download. Go back to the Downloads home page and try
>running detection again.
>Windows Installer patch files (.MSP files) from previously applied Office
>updates are missing from the \Windows\Installer hidden directory on your
>computer. MSP files are stored on your computer after update installation
>completes because they need to be referenced for future update operations.
>If the files are missing you will not be able to apply Office updates. You
>may also be unable to uninstall Office products as a result of the same
>problem. Please contact Microsoft Product Support Services for assistance.
>You installed Office updates in the past and then upgraded from Windows
>Installer version 1.0 to Windows Installer version 1.1. For more
information
>see the KB article Windows Installer May Prompt for Install Source if
>Unavailable.
>---------------------------------------------------------------------------
-
>--------------------
>I know there is an SP3 to Office XP but I've not tried to install it.
>FYI: While Office Update is scanning my PC, it tries to access my A:\
drive
>at 40% then goes on and gives me the above error.
>
>Any suggestions or solutions out there?
>--
>Thanks.....Bill
>Please reply to the Newsgroup ONLY
>
>
>Hello Bill,

You should look at this article I think it will help.

840169 Full-file version update may request Office source files
http://support.microsoft.com/?id=840169
> 

--
Kindest regards,
Vincent Schouten - Technical Support Specialist - Microsoft Services
This posting is provided "AS IS" with no warranties, and confers no rights.
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