Re: Office 2003 unable to update This Works!
From: John Rivers (europe_fm_at_msn.com)
Date: 04/23/04
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Date: Thu, 22 Apr 2004 21:39:23 -0700
Hi,
after about 3 hours of deadends this finally worked for me! Review of my
problem: I have Office 2003 and FP 2002. Everything was OK until I installed
SP3 for XP and then I got the dreaded 40% problem (Error! Unable to check
for updates on this computer) and couldn't update.
Per the instructions below, I backed up my registry (plus I set a restore
point) and then simply renamed the Patches key to patchesold and it worked!
I can now update my Office 2003 and I didn't have to uninstall it.
I don't think this matters but I downloaded the SDK resource tools for
Office 2003 http://www.microsoft.com/office/ork/2003/tools/default.htm and
forcibly removed some Office XP items that wouldn't budge.
John
P.S. Thanks anonymous
<anonymous@discussions.microsoft.com> wrote in message
news:30e001c428bb$1778e1d0$a301280a@phx.gbl...
> i found this while trying to solve the same problem.
> have not tried yet, but will after writing this
>
> On Tuesday, July 8, 2003 at 12:22 pm, Daniel Erlenbusch
> wrote:
> >Thanks, but I tried that but could not find that key. I
> deleted the other keys that
> >were there but still no luck.
> >
> >However, I called Microsoft and got the fix:
> >
> >You have to edit the Registry, and delete "PATCHES"
> >
> >1. Regedit
> >2. click on Registry - Export and export the whole
> registry.
> >3. click on the Computer on the top so it searches the
> whole registry
> >4. Click Edit - Find and type in PATCHES ---- make sure
> you only look for KEYS
> >5. Rename all folders called patches to patchesold
> >6. press enter and F3 to continue searching.
> >7. NOTE: DO NOT RENAME APPPATCHES files. Don't touch
> them.
> >8. when done renaming the folders, install office 2000.
> >
> >It worked great for me.
>
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