Re: Cannot upgrade from Office XP SP2 to SP3
From: Susan Ramlet (susan_at_mvps-dot-org)
Date: 03/25/04
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Date: Thu, 25 Mar 2004 12:11:43 -0600
Hi, Roger,
Thanks for the detail; that helps a lot.
SP3 includes SP2, so you don't need to have both.
What version of Office XP do you have? Was it pre-installed by your
computer manufacturer? Do you have any previous versions of Office, or was
this an upgrade to a previous version of Office? If you can give a little
history of your Office installations, that would be helpful, too. What
operating system are you running?
Here's an article that addresses the error 1328:
315152 - OFFXP: Error 1328 When You Apply Office XP Service Pack 1:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315152&Product=offxp
It usually refers to an "unreleased" version of Office.
You might also try running a "repair" installation of Office XP to see if
that fixes everything, and uninstall any other versions of Office that you
might still see in your Windows Control Panel's Add/Remove Programs applet.
-- Susan Ramlet MVP - Microsoft Office ---------------------------------------------- Please post replies to the newsgroup where all may benefit. "Roger" <roger@nowhere.com> wrote in message news:ukNx3moEEHA.3788@TK2MSFTNGP10.phx.gbl... > Thank you for your reply. > > The events were as follows: > I upgraded Office XP successfully to SP2. > > I then downloaded the SP3 update (OfficeXpSp3-kb832671-client-enu.exe) and > ran it. I got the message: > "Error 1328: Error applying patch to file C:\Config.Msi\PT1C.tmp. It has > probably been updated by other means, and can no longer be modified by this > patch. For more information contact your patch vendor." > > This was the actual message I got after trying to install the update a few > minutes ago. The actual messages I got the first couple of times I tried > were slightly different - they referred to files "PT31F.tmp" and "PT32D.tmp" > (I always try to remember to keep screen shots of these messages when things > go wrong.) > > After pressing "Cancel" this time, I got this message: > > "Office Hotfix Installer encountered a problem. We are sorry ..... > An error occurred while updating your Office installation. > Please tell Microsoft about this problem.....etc". > > I don't recall seeing the above message after the updates failed a few days > ago. > > I then downloaded all the individual full-file updates and tried applying > them in date order - oldest first. > > First was "exc1003a.exe". This was run to extract "EXCELff.msp". This was > then run and I got this message: > > "The upgrade patch cannot be installed by the Windows Installer service > because the program to be upgraded may be missing, or the upgrade patch may > update a different version of the program. Verify that the program to be > upgraded exists on your computer and that you have the correct upgrade > patch." > > Next was "wrd1005a.exe" which produced "WINWORDff.msp" which was run and I > got the same message as above. > > The attached screen shots were produced a few minutes ago when I tried > installing the updates again. > > Hope you can figure out what I can do. Maybe I can re-apply SP2, but the > update site does not say that I need to, so I am not sure how I can get the > file again. Maybe I can download the full file updates for SP2 and try > installing them again. > > Awaiting your reply - thanks for your help. > > Roger. > > > "Susan Ramlet" <susan@mvps-dot-org> wrote in message > news:eOM5L3OEEHA.3080@TK2MSFTNGP10.phx.gbl... > > Hi, Roger, > > > > When you say "failed", what do you mean? Do you get an error? Is the > error > > after downloading or from the Web site? What version of Office XP are you > > running? > > > > -- > > Susan Ramlet > > MVP - Microsoft Office > > ---------------------------------------------- > > Please post replies to the newsgroup where all may benefit. > > > > > > "Roger" <roger@nowhere.com> wrote in message > > news:Oy6TG9DEEHA.688@tk2msftngp13.phx.gbl... > > > My Windows XP is fully updated and I updated my Office XP to Service > Pack > > 2 > > > level. This took days to do using the Microsoft Windows update and > Office > > > update web sites. > > > > > > I tried to update to Office XP SP3 and it failed. I tried again two more > > > times with the same downloaded file and it failed. I downloaded the file > > > again and it again failed to install. > > > > > > I used the Microsoft help and decided to take their advice and download > > each > > > "full-file" update and install them (the individual updates in SP3) > > > separately. Every one failed. > > > > > > What's wrong Microsoft?? > > > > > > Roger. > > > > > > > > > > > > > > > > > > > >
- Next message: Harry Criswell: "Problems after installing OFfice XP SP3"
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