Re: Office Xp SBE can't detect upgrades needed/installed

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Susan Ramlet (susan_at_mvps-dot-org)
Date: 02/26/04 

Date: Thu, 26 Feb 2004 10:27:12 -0600

Hi, Tim,

Thank you so much for the level of detail you've provided. You've done a
boatload of work, which is helpful to know about.

When you say that the detection tool doesn't work, does it hang at 40% or
does it give you an error? I couldn't tell from your explanation exactly
what the original problem behaviour was on the Office Update site.

Incidentally, the update site actually doesn't remember you were there; the
Internet Explorer Browser remembers that, so it shouldn't have any bearing
on this. It just knows from your browser History that you visited the link
before.

So, you mention that you can download the updates manually and install them,
so at least your system is patched, is that correct?

I will pass on your results, and hopefully we'll be able to find a pattern
for the failures. For many folks, the Windows Installer Cleanup Utility did
the trick. The most important thing is that you can actually patch your
system, even if it's not through the automatic update process. 

-- 
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.
"Tim" <tl_ervin@hotmail.com> wrote in message
news:215d01c3fc3d$a13d9c80$a101280a@phx.gbl...
> Okay, found your instructions and went back through.  I
> was not thorough the first time. 1. I deleted IE cache
> files. 2. Changed Security settings and added
> office.microsoft.com 3. Deleted OfficeUpdate11 folder
> (Also had to restart, which wasn't mentioned because
> OfficeUpdate kept "reappearing"). 4. Deleted
> c:\Windows\opuc.dll (I have ME version).  Detection still
> failed and Update11 and opuc.dll reappeared again.  Turned
> off all (no firewall, just added download manager but
> turned off, no pop up blockers). Next used Windows
> Installer Cleanup.  Removed Office.  Deleted Update11 and
> opuc.dll again.  No .msp showed up in search.  Re-
> installed from cd again.  Restarted and ran detection tool
> again.  Did not prompt for installing detection tool or
> installer and Update11 and opuc.dll is back on my computer
> (maybe because of website being "trusted"now).  I have not
> updated or downloaded any patches now and previous ones
> should be deleted when I cleaned out IE cache.
>
> I can use Office as is and rarely use it anyway but since
> I paid for it, I would like it to be available and up to
> date/secure.  I can also download the updates manually as
> before and install them.  I do not know about
> running "patches".  I can follow prompts or if I can find
> them, I can try running them.  I can only install Office
> 50X from my cd and hate to use it all up.
>
> The update site has "remebered" where I went before
> because previously viewed links have changed colors.  This
> could be a problem.  I would think that if I had never
> visited the site and my computer was running Office as it
> came, the detection tool would work as it did before.  I
> can not say if the problem is with the website, detection
> tool, or my computer files.
>
> I do appreciate your help and understand that while many
> of us may have similar problems, each scenario may have
> different problems/solutions.  And developing solutions
> can take time and creativity, both of which I lack in this
> field.  I do know that my computer is not restricted/I
> have administrative priveleges.  Network problem is
> unlikely, at least on my end.  There are no .msp files
> showing up in search on my computer (could be a problem).
> I have contacted Microsoft Product Support/reported
> errors.  And I probably did use Installer 1.0 and 1.1 but
> all should be deleted by now.
>
> As before THANKS AGAIN.  I know this was long but I wanted
> to be thorough with info/communication.  Any other ideas?
> I don't mind waiting and it is not real important/urgent
> now.  I would like to update but not if I have to start
> all over again in a few days.  I'll check back soon and
> will report if I get anything to change or new info.
> Thanks Susan and rest of group.
> >-----Original Message-----
> >No, I did not run the patch files.  My printer went out
> >and I may have missed some of your instructions.  I had
> >too many things going on running 2 businesses and
> >remodeling house, 3 land deals, and IRS time.  I did re-
> >install Office XP from cd and manually downloaded
> upgrades
> >that I thought I needed.  Today I went to "help and
> >support" in my Dell 4100 and printed a System Information
> >Report.  It showed that OPUCatalog Class was damaged,
> >version  10,0,4928,0 from
> >http://office.microsoft.com/productupdates/content/opuc.ca
> b
> >  I went to their website but that link is unavailable.
> >Bottom of my System Information report also showed
> >OPUCatalog Class  damaged  10,0,5606,0 same website as
> >above as codebase.  Only other faults were 2 Office
> >Event/Application Fault in winword.exe module
> >msacm32.dll.  And Problem Device listed ACPI IRQ Holder
> >for PCI IRQ Steering-ACPI\*PNPOCOF\00000003 (also 5, 7, 8)
> >error code 22.
> >
> >I don't know if any of this is related.  I have no
> >experience in this and the first time to do this much
> >research on it.  I'll look for your instructions again
> and
> >go back through them.  I can search for patch files and
> >attempt to run them.  I wish this site was like other
> >forums and e-mailed me when a respose is posted.  Could
> be
> >my fault though since I posted anonymously.  My e-mail is
> >tl_ervin@hotmail.com.  I meant no disrespect for your
> >solutions, only feedback that I couldn't get them to
> >work.  The fault probably is all mine or that not info
> was
> >available to you.  I still can not get detection engine
> to
> >list previously downloaded updates nor updates needed.
> >Thank you for your assistance and I'll try to frequent
> >this group more often to learn more about my machine.
> >Thanks again, TIM
> >>-----Original Message-----
> >>Hi, Tim,
> >>
> >>Thanks for the feedback.  Did you run the patch files
> >after manually
> >>downloading them?  So, is your system patched now?
> >>
> >>-- 
> >>Susan Ramlet
> >>MVP - Microsoft Office
> >>----------------------------------------------
> >>Please post replies to the newsgroup where all may
> >benefit.
> >>
> >>
> >>"Tim" <anonymous@discussions.microsoft.com> wrote in
> >message
> >>news:1221201c3f5cf$d7bdee50$a401280a@phx.gbl...
> >>> I had the same problem and tried all of Susan's
> >>> sugesstions but none have worked so far.  I have
> Windows
> >>> Me, Office XP SBE.  I deleted the files and MS would
> ask
> >>> to download installer but then it would not be able to
> >>> check for needed updates or past update history.  I
> went
> >>> into control panel to remove Office and tried a "re-
> >>> install".  No luck, same results but lost what updates
> I
> >>> had installed.  I removed Office and installed from cd
> >but
> >>> detection tool still didn't work.  I reported the
> error
> >to
> >>> MS but no reply.  I manually picked out downloads and
> >have
> >>> Office running but I can not use MS installer/detection
> >>> tools to assist me.  Maybe they will solve this
> problem.
> >>> And maybe Susan's advice can work for somebody else.
> I
> >do
> >>> appreciate the attempt.  I am only offering feedback
> >that
> >>> it didn't work for me and I'm still looking for
> >solution.
> >>> Thanks.
> >>
> >>
> >>.
> >>
> >.
> >

Relevant Pages

  • Re: WindowsUpdate_80240016 error
    ... They guy has just directed you to download malicious or crapware. ... Update will not install and shows Error Code 80240016 - computer runs forever but nothing happens. ... - but Vista will not allow me to rename the folder even tho I am an Admin ... Stop the Windows Update service ...
    (microsoft.public.windows.vista.general)
  • Re: spyware not working
    ... You cannot really "download from a disc" - you could install. ... Microsoft has these suggestions for Protecting your computer from the ... More full function applications for CD/DVD burning would be: ...
    (microsoft.public.windowsxp.security_admin)
  • Re: Trojan / Adware infection on Windows XP Pro computer
    ... > can install on the infectedcomputer so that I don't have to contect to ... Microsoft has these suggestions for Protecting your computer from the ... - Roll back the clock with System Restore ... and some you can only download if you are registered - but it is best ...
    (microsoft.public.windowsxp.security_admin)
  • Re: Spyware doctor. Is it free?
    ... i want to install it at my home pc too. ... > Can I safetly download it at home. ... I'll mainly work around Windows XP, as that is what the bulk of this ... people out there who created AntiSpyware products that actually install ...
    (microsoft.public.security)
  • Re: As I use Internet Explorer I get this pop up-
    ... Download and install the Flash Player and Shockwave Players from the sites I ... Microsoft has these suggestions for Protecting your computer from the ... keep it clean,secure and running at its top performance mark. ...
    (microsoft.public.windowsxp.security_admin)