Re: Office 2007 Setup Successful - but Office won't run
- From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
- Date: Thu, 06 Dec 2007 02:01:03 GMT
Hi Ian,
Glad to hear that you have reset the roaming profiles and the issue has been fixed.
If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.
Have a nice day!
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
X-Tomcat-ID: 94034322<A1799ECD-DA5D-4FA8-BABE-B1599F7C7E0B@xxxxxxxxxxxxx> <#OGxdOoMIHA.3940@xxxxxxxxxxxxxxxxxxxx> <9A9590FD-4039-4659-
References: <9CAB4AF5-FEAB-4AF8-8FC1-9B4284CC41BB@xxxxxxxxxxxxx> <#$KovTDMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
990A-2F4D6BC0B3D6@xxxxxxxxxxxxx> <CbnJWzyMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx> <jbjFCOzMIHA.4200
@TK2MSFTNGHUB02.phx.gbl> <UsEqPVzMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx> <Mimb8$UNIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
<lTnb#CZNIHA.7908@xxxxxxxxxxxxxxxxxxxxxx> <GZCFMilNIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.04039-
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
Organization: [Microsoft]
Date: Tue, 04 Dec 2007 09:32:22 GMT
Subject: Re: Office 2007 Setup Successful - but Office won't run
X-Tomcat-NG: microsoft.public.office.setup
Message-ID: <nVZ7YklNIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.office.setup
Lines: 464
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8717
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Hi Ian,
I am glad to hear that Office works fine under the new Windows account.
As we have completely remove the Office 2007 related registry keys and reinstall it, however, the issue persists under the problematic
user account on the computer. I don't think that we can clear the registry for each affected user to fix the issue. Please recreate the
user accounts for each affected user. Sorry for any inconvenience. Thanks for your understanding.
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
Newsgroups: microsoft.public.office.setup4659-
From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
Organization: [Microsoft]
Date: Tue, 04 Dec 2007 09:32:06 GMT
Subject: Re: Office 2007 Setup Successful - but Office won't run
X-Tomcat-NG: microsoft.public.office.setup
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
Sent: Monday, December 03, 2007 7:55 PM
To: Emily Lin (CS&S)
Subject: RE: Office 2007 Setup Successful - but Office won't run
Hi Emily,
I have created a new local user account with administrative privileges and when I log in, I can run word/excel ok. So I think you are
right. There is something specific to the user account stopping office from running.
How can I run office for the user account(s) with the problem? Is it a case of clearing out the registry for each affected user? If so
which keys?
Your help is gratefully received.
Thanks
Ian
--------------------
X-Tomcat-ID: 86546833<A1799ECD-DA5D-4FA8-BABE-B1599F7C7E0B@xxxxxxxxxxxxx> <#OGxdOoMIHA.3940@xxxxxxxxxxxxxxxxxxxx> <9A9590FD-4039-
References: <9CAB4AF5-FEAB-4AF8-8FC1-9B4284CC41BB@xxxxxxxxxxxxx> <#$KovTDMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
990A-2F4D6BC0B3D6@xxxxxxxxxxxxx> <CbnJWzyMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx> <jbjFCOzMIHA.4200disabled.
@TK2MSFTNGHUB02.phx.gbl> <UsEqPVzMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx> <Mimb8$UNIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
Organization: [Microsoft]
Date: Mon, 03 Dec 2007 09:41:53 GMT
Subject: Re: Office 2007 Setup Successful - but Office won't run
X-Tomcat-NG: microsoft.public.office.setup
Message-ID: <lTnb#CZNIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.office.setup
Lines: 369
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8683
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
Hi Ian,
Yes, according to the log files, Office 2007 has been installed successfully. I suspect that there is problem with the Office 2007
registration/configuration with the current Windows user account. Please create a new user account on the computer with Windows
Vista to test the issue.
1. In Windows Vista, click Start, type User Accounts in the Start Search box, and then click User Accounts under Programs.
2. Click Add, and then follow the steps in the wizard to create a new account. Make sure that the new account has administrator
permissions.
3. After the new account is created, log on to Windows by using the new account, and then try to start Excel 2007 again. What is
the result?
If the issue persists, please come into Windows safe mode to test the issue.
To come into Windows safe mode, please follow the steps below:
Windows safe mode: All the third-party software and the unnecessary hardware driver (such as video card, network card¡) is
4659-
1. Restart your computer
2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
3. Press "Up arrow" in the keyboard to select "Safe Mode", press "Enter"
4. Try to start Excel 2007. What is the result?
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
X-Tomcat-ID: 17504657<A1799ECD-DA5D-4FA8-BABE-B1599F7C7E0B@xxxxxxxxxxxxx> <#OGxdOoMIHA.3940@xxxxxxxxxxxxxxxxxxxx> <9A9590FD-4039-
References: <9CAB4AF5-FEAB-4AF8-8FC1-9B4284CC41BB@xxxxxxxxxxxxx> <#$KovTDMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
990A-2F4D6BC0B3D6@xxxxxxxxxxxxx> <CbnJWzyMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx> <jbjFCOzMIHA.4200see
@TK2MSFTNGHUB02.phx.gbl> <UsEqPVzMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0But
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
Organization: [Microsoft]
Date: Mon, 03 Dec 2007 01:58:17 GMT
Subject: Re: Office 2007 Setup Successful - but Office won't run
X-Tomcat-NG: microsoft.public.office.setup
Message-ID: <Mimb8$UNIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.office.setup
Lines: 291
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8674
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
Sent: Monday, December 03, 2007 4:34 AM
To: Emily Lin (CS&S)
Subject: RE: Office 2007 Setup Successful - but Office won't run
Hi Emily,
I had to follow #2 and use the kb928218 to remove office as it wouldn't de-install from the control panel.
I then installed it again but with the same "not installed for the current user" message - so I de-installed it - rebooted-re-installed.
still get the same response as originally got, ie - not installed for the current user. I have attached the install log - which you can
componentshows that it was completed successfully and the application and system logs. The application log shows that each office
"Excelhas been configured by setup. When I ran excel - it spent ages "configuring office enterprise 2007" and then came up with the
is
not installed for the current user please run setup". I installed and ran the setup as the user that built the vista machine.odd...
I've checked the registry key premissions and all looks good.
How can setup complete successfully and then not be able to run an application as it reports setup has not been run ... it's very
4659-
I would appreciate more help on this issue.
Thanks
Ian
--------------------
X-Tomcat-ID: 102816142<A1799ECD-DA5D-4FA8-BABE-B1599F7C7E0B@xxxxxxxxxxxxx> <#OGxdOoMIHA.3940@xxxxxxxxxxxxxxxxxxxx> <9A9590FD-4039-
References: <9CAB4AF5-FEAB-4AF8-8FC1-9B4284CC41BB@xxxxxxxxxxxxx> <#$KovTDMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
990A-2F4D6BC0B3D6@xxxxxxxxxxxxx> <CbnJWzyMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx> <jbjFCOzMIHA.4200
@TK2MSFTNGHUB02.phx.gbl>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
Organization: [Microsoft]
Date: Fri, 30 Nov 2007 09:42:16 GMT
Subject: Re: Office 2007 Setup Successful - but Office won't run
X-Tomcat-NG: microsoft.public.office.setup
Message-ID: <UsEqPVzMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.office.setup
Lines: 230
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8602
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Hi Ian,
Thanks for your reply.
According to the error in the setup log file, this issue is mostly caused that there is problem with the officemui.msi file on the
MSOCache. Follow the steps below to see if it works.
#1 use the Office 2007 installation CD
==================
1. Insert the Office 2007 installation CD.
2. If the setup wizard doesn't run, double click the file setup.exe to run it.
3. Choose Remove to uninstall Office 2007 via the installation CD.
4. If you can uninstall it via this method, then reinstall Office 2007 via the CD.
Try to run Office 2007. What is the result? If it doesn't work, go to next step.
#2 complete remove Office 2007 and then reinstall it
===================
Refer to the detail steps in the following KB article to uninstall Office 2007 on the computer.
928218 How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218
And then reinstall it.
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
======================================================
PLEASE NOTE:
This newsgroup service currently provides a one business day response time, Monday through Friday, excluding holidays.
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
X-Tomcat-ID: 98867598<A1799ECD-DA5D-4FA8-BABE-B1599F7C7E0B@xxxxxxxxxxxxx> <#OGxdOoMIHA.3940@xxxxxxxxxxxxxxxxxxxx> <9A9590FD-
References: <9CAB4AF5-FEAB-4AF8-8FC1-9B4284CC41BB@xxxxxxxxxxxxx> <#$KovTDMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
4039-control4659-
990A-2F4D6BC0B3D6@xxxxxxxxxxxxx> <CbnJWzyMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
Organization: [Microsoft]
Date: Fri, 30 Nov 2007 09:29:22 GMT
Subject: Re: Office 2007 Setup Successful - but Office won't run
X-Tomcat-NG: microsoft.public.office.setup
Message-ID: <jbjFCOzMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.office.setup
Lines: 157
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8601
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Sent: Friday, November 30, 2007 7:07 AM
To: Emily Lin (CS&S)
Subject: RE: Office 2007 Setup Successful - but Office won't run
Hi Emily,
I haved checked the permissions as per your instructions and all seems fine.
The machine is a vista machine belonging to a domain, so I decided to log in as the admin/install user and turn user account
(0x64c).off
to try and narrow down the problem.
I can't remove Office Enterprise anymore - the attached setup log reports an error installing OfficeMUI.msi ErrorCode: 1612
RestorePointTypeRestorePointType
SystemRestore : Attempting to cancelling System-Restore-Point for Product [Microsoft Office Enterprise 2007] (with
[0, Installed]).
SystemRestore : Successfully cancelled System-Restore-Point for Product [Microsoft Office Enterprise 2007] (with
[0,
Installed]).
Showing completion dialog.
Reboot requested if needed.
No reboot is needed.
Catalyst execution finished: 11/29/2007 23:04:16. Return code: 1612.
PERF: TickCount=362968 Name=RunSetup Description=End function
I think we are narrowing this down...but I'm not sure how to get this to work.
Maybe I should just re-install vista and start again - or restore from backup.
Any suggestions would be gratefully received.
Regards
Ian
--------------------
X-Tomcat-ID: 89282958<A1799ECD-DA5D-4FA8-BABE-B1599F7C7E0B@xxxxxxxxxxxxx> <#OGxdOoMIHA.3940@xxxxxxxxxxxxxxxxxxxx> <9A9590FD-
References: <9CAB4AF5-FEAB-4AF8-8FC1-9B4284CC41BB@xxxxxxxxxxxxx> <#$KovTDMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
the4659-
990A-2F4D6BC0B3D6@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
Organization: [Microsoft]
Date: Fri, 30 Nov 2007 08:41:41 GMT
Subject: Re: Office 2007 Setup Successful - but Office won't run
X-Tomcat-NG: microsoft.public.office.setup
Message-ID: <CbnJWzyMIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.office.setup
Lines: 99
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8600
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
Hi Ian,
:) Is Office 2007 working fine now?
Happy weekend!
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
Thread-Topic: Office 2007 Setup Successful - but Office won't run<A1799ECD-DA5D-4FA8-BABE-B1599F7C7E0B@xxxxxxxxxxxxx> <#OGxdOoMIHA.3940@xxxxxxxxxxxxxxxxxxxx>
thread-index: AcgyxsG3JjDtPOViSkeIvJYdWG1KKQ==
X-WBNR-Posting-Host: 207.46.192.207
From: =?Utf-8?B?SWFuIFJvYmVydA==?= <Ian-586-dex@xxxxxxxxxxxxxxxxx>
References: <9CAB4AF5-FEAB-4AF8-8FC1-9B4284CC41BB@xxxxxxxxxxxxx> <#$KovTDMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
Subject: Re: Office 2007 Setup Successful - but Office won't runB1599F7C7E0B@xxxxxxxxxxxxxxxx
Date: Thu, 29 Nov 2007 12:31:01 -0800
Lines: 65
Message-ID: <9A9590FD-4039-4659-990A-2F4D6BC0B3D6@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
Newsgroups: microsoft.public.office.setup
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8589
NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
X-Tomcat-NG: microsoft.public.office.setup
Peter,
Microsoft.
They are good to me like that. :D
Ian
"Peter Foldes" wrote:
From where DIRECTLY did you purchase your Enterprise Edition from.
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
"Ian Robert" <Ian-586-dex@xxxxxxxxxxxxxxxxx> wrote in message news:A1799ECD-DA5D-4FA8-BABE-
Peter,
Thanks Peter, that would be me.
Ian
"Peter Foldes" wrote:
Since this is a Enterprise Edition of Office which is a Volume License version of Office, you need to get in contact with
IT
person responsible for this version at the company from where you purchased this edition from
9B4284CC41BB@xxxxxxxxxxxxxxxx
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
"Ian Robert" <Ian-586-dex@xxxxxxxxxxxxxxxxx> wrote in message news:9CAB4AF5-FEAB-4AF8-8FC1-
Hi,
I installed Office 2007 Enterprise and after the install when trying to run
any application I got the error "Microsoft Office [Word/Excel/Outlook] has
not been installed for the current user. Please run setup to install the
application".
No matter what I did, I couldn't get any application to run.
So I uninstalled office and followed KB928218 but this has not corrected the
issue, Office refuses to run.
I am using Windows Vista and the following Event 1001 is raised in the
application log when I try and run an office application
Detection of product '{91120000-0030-0000-0000-0000000FF1CE}', feature
'WORDFiles' failed during request for component
'{0638C49D-BB8B-4CD1-B191-051E8F325736}'
Looking at the event log - MSInstaller reports installing all the office
applications successfully.
Any ideas as how to get Office to work?
.
- References:
- Re: Office 2007 Setup Successful - but Office won't run
- From: Emily Lin
- Re: Office 2007 Setup Successful - but Office won't run
- From: Emily Lin
- Re: Office 2007 Setup Successful - but Office won't run
- From: Emily Lin
- Re: Office 2007 Setup Successful - but Office won't run
- From: Emily Lin
- Re: Office 2007 Setup Successful - but Office won't run
- Prev by Date: Re: Office 2007 Setup Successful - but Office won't run
- Next by Date: Re: I HATE OFFICE 2007!!!!!!!!!
- Previous by thread: Re: Office 2007 Setup Successful - but Office won't run
- Next by thread: Re: Office 2007 Uninstaller Tool
- Index(es):
Relevant Pages
|
