Re: "Missing" Cab files installing office 2007 on localized Vista

Hi Frank,

At this point, I would like to write a summary for this case. If there is
anything wrong in the summary, feel free to let me know.

Issue:
=====
Cannot install Office 2007 properly. The error says "cannot find the file
proof.cab".

progress
===============
You have downloaded another new ISO from MSDN. It doesn't fix the issue.
You copy the file proof.cab from another version of Office CD and it did
workaround the issue.

The 2007/2003 Office Setup program creates a local installation source
(named MSOCache folder). The Setup program copies the installation .cab
files from the installation media to that location. Thus, when you need to
add features or repair Office installation, it can use the local
installation source instead of asking for the Office installation CD again.

We receive many similar issue about "cannot find the *.cab file during the
Office 2007 installation". It is because that the Office installation
process cannot extract the file from the CD to the MSOCache folder
properly. The issue may occur under several situations. Some of the issues
were fixed by coming into Windows clean boot mode (disable all third party
software and un-necessary device driver). Some of the issues were fixed by
manually copying the *.cab file to the Harddisk. And etc.

Since you have workarounded such an issue by copying the file proof.cab
from another CD. I would like to stop the troubleshooting steps here.
Thanks so much for your understanding.

If you would like to continue working on the issue, would you please run
Windows clean boot mode to see if it works?

For detail information about how to run Windows clean boot mode, please
refer to the KB article below.

929135 How to troubleshoot a problem by performing a clean boot in Windows
Vista
http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135


Sincerely,

Emily Lin,
Microsoft Online Partner Support

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