Re: Help please Office 2003 screwed up
- From: "Tim" <timfeld_at_hotmail.com>
- Date: Tue, 1 May 2007 16:22:34 -0600
Well...that sounds depressing.
I'm assuming the PC is running at least Windows XP. Have you tried System Restore back to a point prior to the Office 2007 upgrade? Also, assuming the PC does not get e-mail via an Exchange server, you can easily backup your e-mail and contacts by finding the "PST" file on the hard drive and burning it to a disk (or flash drive or network drive, etc.). I mentioned the Exchange server because it's possible you may not have a PST file.
When you said the upgrade "bombed" because the Office 2007 "was a full version" did you mean to imply you may have run out of disk space? Typically Windows would have given a warning about low disk space prior to beginning the install process. Otherwise, the "full" version would not be a reason an upgrade failed.
If the System Restore option isn't viable, you can uninstall Office and try it again...you won't lose your message file (the PST file)...but I would still highly recommend backing it up first (you should be doing that regardless). Lastly, check Microsoft's web site...they have a special utility you can download for free that does a good job of cleaning up after bad installs or failed uninstalls of Office. Sorry, I don't remember the link to it...but Google should get you there.
Tim
"Alex" <aph@xxxxxxxxxxxxx> wrote in message news:%23TkBOeCjHHA.3940@xxxxxxxxxxxxxxxxxxxxxxx
Hi
One of my colleagues had Office 2003 installed on her laptop. She received Office 2007 and started to do an upgrade from 2003 to 2007 rather than a new install. The upgrade bombed out half way through, probably because the office 2007 was a full version.
She has tried to do a repair with her 2003 disks and also a reinstall, but both have failed to sort out Outlook 2003 whicxh when she runs comes up with an in initial error message MAPI32.dll corrupt or damaged.
i guess she will have to do an uninstall and reinstall Office 2003. However she had failed to back up her Emails and contact list.
Is there anyway she will be able to save this before she does an uninstall
thanks
A
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