RE: HELP me unistall Trial Office Professional 2007
- From: "Patrick Schmid [MVP]" <pdschmid@xxxxxxxxxxxxxxx>
- Date: Wed, 28 Mar 2007 23:45:02 +0000
That's the first step? Do as much as you can of the first step and then move on. That you can't do all those files or find them is to be expected. If the first step were a total success, then setup would have been able to do it by itself in the first place and you wouldn't have to use the manual steps.
The registry keys and files outlined in the next steps to delete will get rid of Office 2007 completely in any case.
Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
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"Cottonwoodian" <Cottonwoodian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:E7357395-651F-4DA7-810E-530CD5ADD8C6@xxxxxxxxxxxxx:
Hi Patrick, I followed you suggestions last week. Unfortunately the manual
steps do not work in this case because the program cannot find the installer
files. I have spent days with downloading installer files for Microsoft to
no avail. Seems it will not unistall and will not find or replace the
installer files necessary for removal.
Arnold
"Patrick Schmid [MVP]" wrote:
> Use the manual removal steps outlined for the beta version. They work
> for the trial as well. You can find a link to the KB on my RTM Issues
> page.
>
> Patrick Schmid [OneNote MVP]
> --------------
> http://pschmid.net
> ***
> Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
> ***
> Customize Office 2007: http://pschmid.net/office2007/customize
> RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
> OneNote 2007: http://pschmid.net/office2007/onenote
> ***
> Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed
>
> "Cottonwoodian" <Cottonwoodian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
> message news:A7013EC4-258F-496A-8E30-7B129B0ED0B6@xxxxxxxxxxxxx:
>
> > FYI. I downloaded and ran the installer cleanup with no apparent results. I
> > am not going to reinstall XP as I would have to restore all my files from a
> > backup and that is scary. Microsoft support was kind enough to reply with an
> > answer after four attempts to get beyound their standard reply to say I could
> > keep the Trial on my computer if I did not want to but the program. Gee
> > thanks. Also they gave the simple instructions for installing the new Office
> > if I should chose to delight them by buying it. He ended by stating "There
> > is no live phone support during the trial:"
> >
> > I wish you well in your endevors while I ponder if I should buy an iMac.
> >
> > Arnold
> >
> >
> > "Cottonwoodian" wrote:
> >
> > > Demented alright!
> > >
> > > I will give the site a try and look into reinstalling.
> > >
> > > "Tim Feld" wrote:
> > >
> > > > That's how a lot of us learn ;-)
> > > >
> > > > Check out:
> > > >
> > > > http://support.microsoft.com/kb/290301
> > > >
> > > > There you can get a Windows Installer CleanUp utility. It may be worth a
> > > > try. Then there's always re-installing Windows...ouch. But if you can't get
> > > > System Restore to work, that alone would be a reason to re-install. Maybe the
> > > > two problems are related...in some demented way.
> > > >
> > > > Tim
> > > >
> > > > "Cottonwoodian" wrote:
> > > >
> > > > > I appeciate your help. I have learned a lot I had no idea I would ever have
> > > > > to know.
> > > > > The new installer downloaded but would not install on my computer. All
> > > > > attempts to remover the Trial Office program seem to fail because the
> > > > > msexec.exe file cannot be found. There is no msi.dll. This even after I
> > > > > supposedly finished installation of the new installer. It simply did not
> > > > > take hold.
> > > > >
> > > > > The system restore program has not worked since I installed SP2 a long time
> > > > > ago - the message appears that it must be closed before i appears.
> > > > >
> > > > > Enough for today.
> > > > >
> > > > > "Tim Feld" wrote:
> > > > >
> > > > > > That's too bad. You didn't post the exact error message but I'm assuming you
> > > > > > meant "msiexec.exe". Try this:
> > > > > >
> > > > > > Go to:
> > > > > > http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001112111324439?Open&src=&docid=2001120816371506&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
> > > > > >
> > > > > > That page has instructions for reinstalling the MS Windows installer. It
> > > > > > covers the various flavors of Windows. Just follow the instructions.
> > > > > >
> > > > > > After that I suggest you investigate why System Restore is not working for
> > > > > > you (it may just be turned off). That is a very useful feature of Windows and
> > > > > > has helped me out of several jams when normally I would have had to
> > > > > > re-install Windows.
> > > > > >
> > > > > > Tim
> > > > > >
> > > > > >
> > > > > > "Cottonwoodian" wrote:
> > > > > >
> > > > > > > Unfortunately my backup does not go back far enough. I will have to find
> > > > > > > another answer.
> > > > > > >
> > > > > > > "Cottonwoodian" wrote:
> > > > > > >
> > > > > > > > Thanks for the tip, for reasons I cannot recall System Restore does not work
> > > > > > > > either - has something to do with an update of XP. However I will check my
> > > > > > > > external backup drive to see if I have have the working installer on it.
> > > > > > > >
> > > > > > > > "Tim Feld" wrote:
> > > > > > > >
> > > > > > > > > Bummer...if you are running at least Windows XP, a quick fix might be to use
> > > > > > > > > System Restore to set it back to a time when the uninstaller worked.
> > > > > > > > >
> > > > > > > > > Good luck.
> > > > > > > > >
> > > > > > > > > Tim
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Cottonwoodian" wrote:
> > > > > > > > >
> > > > > > > > > > I must have deleted or corrupted the unistaller, msexec.exe. I need to
> > > > > > > > > > remove the 615mb Trial program and continue using Office 2003. Automatic
> > > > > > > > > > nor maual removal will work as the missing file cannot be accessed.
>
>
.
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