RE: HELP me unistall Trial Office Professional 2007

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Hi Patrick, I followed you suggestions last week. Unfortunately the manual
steps do not work in this case because the program cannot find the installer
files. I have spent days with downloading installer files for Microsoft to
no avail. Seems it will not unistall and will not find or replace the
installer files necessary for removal.

Arnold

"Patrick Schmid [MVP]" wrote:

Use the manual removal steps outlined for the beta version. They work
for the trial as well. You can find a link to the KB on my RTM Issues
page.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

"Cottonwoodian" <Cottonwoodian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:A7013EC4-258F-496A-8E30-7B129B0ED0B6@xxxxxxxxxxxxx:

FYI. I downloaded and ran the installer cleanup with no apparent results. I
am not going to reinstall XP as I would have to restore all my files from a
backup and that is scary. Microsoft support was kind enough to reply with an
answer after four attempts to get beyound their standard reply to say I could
keep the Trial on my computer if I did not want to but the program. Gee
thanks. Also they gave the simple instructions for installing the new Office
if I should chose to delight them by buying it. He ended by stating "There
is no live phone support during the trial:"

I wish you well in your endevors while I ponder if I should buy an iMac.

Arnold


"Cottonwoodian" wrote:

Demented alright!

I will give the site a try and look into reinstalling.

"Tim Feld" wrote:

That's how a lot of us learn ;-)

Check out:

http://support.microsoft.com/kb/290301

There you can get a Windows Installer CleanUp utility. It may be worth a
try. Then there's always re-installing Windows...ouch. But if you can't get
System Restore to work, that alone would be a reason to re-install. Maybe the
two problems are related...in some demented way.

Tim

"Cottonwoodian" wrote:

I appeciate your help. I have learned a lot I had no idea I would ever have
to know.
The new installer downloaded but would not install on my computer. All
attempts to remover the Trial Office program seem to fail because the
msexec.exe file cannot be found. There is no msi.dll. This even after I
supposedly finished installation of the new installer. It simply did not
take hold.

The system restore program has not worked since I installed SP2 a long time
ago - the message appears that it must be closed before i appears.

Enough for today.

"Tim Feld" wrote:

That's too bad. You didn't post the exact error message but I'm assuming you
meant "msiexec.exe". Try this:

Go to:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001112111324439?Open&src=&docid=2001120816371506&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

That page has instructions for reinstalling the MS Windows installer. It
covers the various flavors of Windows. Just follow the instructions.

After that I suggest you investigate why System Restore is not working for
you (it may just be turned off). That is a very useful feature of Windows and
has helped me out of several jams when normally I would have had to
re-install Windows.

Tim


"Cottonwoodian" wrote:

Unfortunately my backup does not go back far enough. I will have to find
another answer.

"Cottonwoodian" wrote:

Thanks for the tip, for reasons I cannot recall System Restore does not work
either - has something to do with an update of XP. However I will check my
external backup drive to see if I have have the working installer on it.

"Tim Feld" wrote:

Bummer...if you are running at least Windows XP, a quick fix might be to use
System Restore to set it back to a time when the uninstaller worked.

Good luck.

Tim


"Cottonwoodian" wrote:

I must have deleted or corrupted the unistaller, msexec.exe. I need to
remove the 615mb Trial program and continue using Office 2003. Automatic
nor maual removal will work as the missing file cannot be accessed.


.

Relevant Pages

  • NewestShareware.com Issue #239
    ... your Windows Mobile smartphone in real time. ... Price: 0.00 ... Download file size: 1899 K ... Improved installer. ...
    (comp.software.shareware.announce)
  • Re: Same problem Windows Installer 3.1 v2 will not install.
    ... Windows XP Genuine Advantage Validation Issues ... My Windows Installer 3.1 will not install. ... 2.234: AnalyzePhaseZero used 0 ticks ...
    (microsoft.public.windowsupdate)
  • Re: Drag and Drop/Taskbar and other problems
    ... I cannot do a system restore, ... 'Windows Installer not properly installed'. ... The taskbar and start menu hide when I start the computer, ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: office updates Error: 0x800401F0 and System Restore Problem
    ... things about SR* since I learned that the SR team fixed a problem in Windows ... "System Restore will corrupt the Windows Installer registry ... What *other applications* does System Restore corrupt and how can this be ...
    (microsoft.public.officeupdate)
  • Re: Windows update failing
    ... Either malware is causing this, there's interference with the update servers and RPC due to a 3rd party add-on, or the entire issue was caused by Trend OR leftover files from McAfee. ... Can I download a BITS installer and overright? ... I don't think you can move system files from one Vista system to another as in previous Windows OS' due to security descriptors. ... 2/ I think I mentioned that I tried to do a BITS repair and that the repair tool advised that BITS repair was not required - sfc/scannow returns: ...
    (microsoft.public.windowsupdate)