RE: Office 2007 setup problems

Hi,

I have received your update message with log files. As the application
event log is in the language of Dutch, it is almost impossible for me to
take a look into it as I know nothing about Dutch. Besides, I did not see
any unusual thing in the setup logs.

In this point, I would like to confirm with you if you have tried to run
Vista in Safe Mode and test this issue again. If you do, please tell me the
results. I have listed the steps below for your convenience:

* Perform a Safe Mode in Windows Vista
=======================

1. Restart Windows.
2. At the boot sequence, long press F8 key to invoke startup menu.
3. Choose Safe Mode on the menu and press Enter.
4. After Windows starts in Safe Mode, install again and determine if this
issue still persists.

Meanwhile, you can also try this suggestion:

* Perform a Clean Boot in Vista
======================

1. Click Start, type msconfig.exe in the Start Search box, and then press
ENTER.
2. On the General tab, click Selective Startup, and then clear the Load
system services and Load Startup Items check boxes. You cannot clear the
Use Original Boot.ini check box.
3. On the Services tab, select the Hide All Microsoft Services check box,
and then click Disable All.
4. Click OK, and then click Restart to restart the computer.
5. After Windows starts, determine whether the symptoms still occur.

Note: Look closely at the General tab to make sure that the check boxes
that you cleared are still cleared. Continue to step 6 if all of the check
boxes are cleared. If the Load System Services check box is the only
disabled check box, the computer is not clean-booted. If additional check
boxes are disabled and the issue is not resolved, you may require help from
the manufacturer of the program that puts a check mark back in Msconfig.

If all of the check boxes are cleared, and the issue is not resolved, you
may have to repeat steps 1 through 5. However, you may also have to clear
the Load System Services check box on the General tab. This temporarily
disables Microsoft services (such as, Networking, Plug and Play, Event
Logging, and Error Reporting) and permanently deletes all restore points
for the System Restore utility. Do not do this if you want to keep your
restore points for System Restore or if you must use a Microsoft service to
test the issue.

6. Click Start, type msconfig.exe in the Start Search box, and then press
ENTER.
7. On the General tab, select the Load system services check box, click
OK, and then click Restart to restart the computer. If the issue continues,
the issue is with one of the System services. If the issue does not
continue, repeat this step for the Load Startup Items check box. After the
issue occurs, the last item that you selected is the item where the issue
is occurring.

Please try this and tell me what happened.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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Relevant Pages

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