Re: needs automated clean-up tool [Re: Office 2007 beta uninstall]

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And we applaud Microsoft for being so generous to so many people
groups
around the world---but could they just get their installer to work right?
It works. That's my point. I challenge you again: show me an error in the RTM installer that has nothing to do with the beta.

As another has stated, this is 'peer' support as we know very well, and that
MVPs are not technically Microsoft employees. However, there is a reason that
MVPs make the effort because they are compensated by Microsoft at least
through intangible benefits.
MVPs are highly critical of Microsoft when appropriate. Why be critical for something that is purely beta related and there is a solution for it? I would be very annoyed if the only solution was to wipe a machine, but again, the manual removal steps do work and they don't take that much time (I used them on my machines myself).

We do normally pay Microsoft to provide solutions to their mistakes, but
since Microsoft also encourages their business partners to participate in
these online communities, I thought it would be interesting to see what kind
of quality we would find, and how the MVPs would respond to criticisms of
Microsoft. For example, would they attack those posting the complaint, or
would they actually try to help with new and meaningful information.
You got all the help that is there. Why would an MVP provide you with information that simply does not exist? The manual removal steps are all the help that is there, and if you can't be bothered with them, then why don't you write your own tool? You can't expect MVPs to sit down and write such a tool just because you are too lazy to follow the provided steps.

As we expected, there are very few helpful and constructive answers being
provided in this setting. Most of the information it completely useless.
Microsoft customers are regularly insulted rather than being helped.
Clearly you have not spent a lot of time here.

So the bottom line is that next time we have a face-to-face with our
Microsoft counterparts, we have all the evidence we need to tell them how
wrong it is to tell their customers and partners to waste their time trying
to get help from 'peers' when Microsoft should have been providing all of
that support in the first place.
Please do so. I am looking forward to less posters here (saves me time) and less pointless attacks on the people trying to help you. What did you expect as response after all the names you called us?!?

Maybe some of you like to defend support practices of companies with profits
in the billions and incomes larger than most other corporations, but we have
a strong disregard for a customer support approach that is built on pure
greed.
I don't care about Microsoft support operations. I like to help people with their problems that is the only reason I am posting here. In reality, if there is a solution to a problem, the chances are much higher that you get the answer here than if you ask Microsoft support (unless you have access to their top-level support).
However, do you really think you'll get a friendly response once you call us "close circle of sycophants"? You came in here with the attitude of assaulting Microsoft and us, why should you expect anything else?

That almost killed IBM. What a waste if the same mistakes damage Microsoft
the same way.
Do I care? Microsoft can go up in flames tomorrow and I wouldn't care. I don't own any Microsoft stock nor do I receive any other financial benefit from Microsoft. So, why should I care?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

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