Re: needs automated clean-up tool [Re: Office 2007 beta uninstall]

Support? If you want support, call Microsoft and pay $250 an hour.
These here are peer-to-peer newsgroups where other users like you are offering their free help. MVPs are not Microsoft employees.

We really have to wonder if any of those representing the Microsoft line on
these forums has any commercial IT operations experience whatsoever!
Yes, which is why I wouldn't be bitching about a beta product not being removed cleanly from a test machine. In my commercial IT operations experience, I had a set of images laying around with several different configurations. A beta destroyed a machine? Oh well, 20 mins later I had a clean set up on the machine again ready to go. I still have the same kind of setup for my own virtual machines, so wiping on real test machines is just a question of copying something over.

Why is it so hard to understand that we expect the Microsoft installation
code to hold its own and not trip over tiny cracks in the pavement. Why
should we trust a product line when the installer component is such a piece
of junk?
You tested a beta product with a beta setup program. Why should the setup program be in any different shape than actual applications during the beta?

If we had something to recommend besides Office 2007, we would be doing that
now as well. So since this kind of derrogatory dismissive 'support' from its
MVPs is all that Microsoft has to offer in public, rather than fix their
design mistake, it's just easier to reject the upgrade for now and keep
customers at Office 2003 plus more third-party software.
Design mistake? You clearly don't know what you are talking about. Before you blast the Office setup program and how its RTM version should clean up the beta, I suggest you read up on how Windows Installer works.
To answer your question about removing the beta, see http://pschmid.net/blog/2006/11/13/80. It takes about 15 mins for someone who knows what they are doing to remove the beta using the manual steps from a computer. I'd say if you had just sat down and done it instead of writing long posts here, you would be finished by now.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
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***
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