RE: Office 2007 Install Error 2203

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Hi Leon,

I check the locations of tmp in "Advanced Settings/Environment Variables"
and here are the results:
TEMP %HOMEDRIVE%\TEMP
TMP %HOMEDRIVE%\TEMP

Since I can't see the actual assignment in the environment variables box
(only the result), I opened a command prompt (running as
real administrator) and double-checked using the SET command; they both were
set to "C:\TEMP".

I then set the two variables as you suggested and retried the installation
of Office 2007:

Voile! Success.

Since it now installed, I became curious as to how or why the environment
variables were pointing to c:\TEMP.
I checked on my laptop system and both the administrator account and the
user(/administrator) account were pointing to
%USERPROFILE% ... as you suggested.

The "normal" user/administrator account on the desktop Vista system (the one
we've been working on),
also had the TMP & TEMP pointer to c:\TEMP, but that could be because the
environment variables are shared
across users, and I check these two settings after I changed the settings
for the administrator, but I don't know for sure that that's true.

Still curious as to why this happened even if the envrionment variables WERE
pointing to C:\TEMP, I went back and looked at the permissions on "C:\TEMP"
and
all were OK:
Creator/Owner - no permissions
SYSTEM - all but special
Administrator - all but special
Users - all but special
With the exception of Creator/Owner, the permissions were identical to the
new "temp" directory.

BUT using Windows Explorer, I discovered that the owner of "C:\TEMP" was
"not on this machine" and wasn't known.
The OWNER was listed as "S-1-5-21-4127224040-4277754130-655331076-500",
which was probably a
left over SID from the initial installation of VISTA RC, several months ago.
I'm beginning to think that the environment variables may have
been left over from the previous installation of VISTA RC as well, but I
don't know and have no way of knowing.

By the way, when the problem occurred, the error message from Word installer
said to check for a .ipi file in some directory (can remember which), as you
suggested,
but the file was never there (the actual name kept changing, but it was
always .ipi). After the successful install, there's no .ipi file either. I
don't know
if that matters. What is the .ipi file and does it need to be in the
\windows\installer directory just during install or always?

Anyway, the problem is now solved. Thank you, Leon, for all your help.

Tom








--
Tom


"Leon Hao [MSFT]" wrote:

Hi Tom,

After some further research, I would like to suggest as below:

# Check Environment Variables
==========================

Sometimes if the %temp% folder is redirected to a location other than the
default, this scenario may occur. Follow the steps to check it:

1. Click Start, and right click on Computer>Properties
2. Click Advanced system settings in the Task Pane.
3. Click Advanced tab on System Properties dialogue box.
4. Click Environment Variables
5. Check if the TEMP and TMP are set to %USERPROFILE%\AppData\Local\Temp

If this folder is not pointed to the default folder, please do the
following:

1. Redirect it to %USERPROFILE%\AppData\Local\Temp and test if you can
install now.
2. Switch to the user account which you first meet the scenario and
redirect TEMP and TMP to %USERPROFILE%\AppData\Local\Temp

# Use virtual CD to mount the ISO media
======================

Please use a virtual driver application (such as Daemon Tool) to mount the
ISO media and run Setup.exe from this virtual CD-ROM.

Does this error still occur?

If the two suggestions do not help, please check the folder
C:\Windows\Installer, and see if the file "10a6f0a1.ipi" is in it.

If this file is missing, please search it in all the locations and copy it
to C:\Windows\Installer then see if this issue is resolved.

If all the suggestions turned out to be useless, please send the log file
to my Email box: <v-lehao@xxxxxxxxxxxxx>

Thanks for your time and efforts put in this process and wish you a good
luck!


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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