Re: Incredibly bad experience [MS Office Live]
- From: "Milly Staples [MVP - Outlook]" <MillyS@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 19 Dec 2006 20:13:23 -0800
And you are an Axx
--?
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, NewFox asked:
| microsoft is arrogant
|
|
| "Bob Buckland ?:-)" <75214.226(At Beautiful Downtown)compuserve.com>
| wrote in message news:uqj9IyLIHHA.960@xxxxxxxxxxxxxxxxxxxxxxx
|| Hi James,
||
|| You may want to als post this in the separate, MS Office Live support
|| discussion groups at http://officelivecommunity.com
|| The forums there, if your MS Passport/WindowsLive ID is tied to an
|| OfficeLive site should work. You may also want to visit the MS
|| Office Live team's blog at http://officeliveblog.spaces.live.com and
|| post there.
||
|| ============
|| <<"James Bowery" <JamesBowery@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
|| message news:BF4F434B-DFDC-49F9-AE31-26CB80FF8F20@xxxxxxxxxxxxxxxx
|| I just tried to try out the Office Live Premium Service and
|| experienced the
|| following:
||
|| 1) After entering the information required but prior to being
|| prompted to entering the payment information, a screen appeared
|| stating something like "Plan not available." Since a purported
|| service is to allow small businesses
|| to take orders, and your website can't even take orders for itself,
|| it is an
|| incredibly bad indication of things to come.
||
|| 2) Looking for a place to report this problem and obtain help led me
|| to resort to Microsoft's general 800 number, which was unable to
|| locate a support number for people attempting to sign up for Office
|| Live Premium. They gave me another option, which was to sign in as
|| my windows live ID and
|| request assistance.
||
|| 3) Following their instructions I found I was required to enter a
|| credit card number along with what my _existing_ service was --
|| despite the fact that I was trying to subscribe to a new service.
|| Don't want my business much
|| do you?
||
|| 4) Going back to the Office Live pages I found some "community"
|| links that when clicked, led to a DNS error page.
||
|| 5) I finally managed to find this forum which is the closest I've
|| been able
|| to find to anything that allows me to send a communication to
|| Microsoft about
|| the fact that Microsoft's web presence won't take my money to let me
|| use Microsoft to let me have a web presence where I was hoping to
|| take money.
||
|| Please advise.
||
|| PS: Tell Ray Jim said "Hi! Sorry you're in such a pickle.">>
|| --
||
|| Bob Buckland ?:-)
|| MS Office System Products MVP
||
|| *Courtesy is not expensive and can pay big dividends*
.
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