Re: office 2003 can`t modify the normal.dot

Well I am down to thinking again that the user's profile must be corrupt some strange way on that PC. I suggest deleting and reapplying a new profile.

Terry

"Jacques Trépanier" <zx_jacques@xxxxxxxxxxx> wrote in message news:unu1xNzDHHA.4256@xxxxxxxxxxxxxxxxxxxxxxx
terry,

Yes, there are others on the HDD but ALL USERS here are configured to use the one on their NETWORK DRIVE and it works for EVERYONE, even the user having the trouble if she uses another PC. It`s a GPO that controls this. If you work off the network the GPO doesn`t apply ant the local Normal.dot in the users profile is used. But that too doesn`t work for this user.

The problem with her PC (and only that PC) is the fact that Word CAN`T MODIFY the Normal.dot file. If I copy it locally the problem remains the same.

Regards,

"Terry Farrell" <terryfarrell@xxxxxxx> a écrit dans le message de news: 7C5C8406-FC8B-4831-8C8C-6BDF728B66FC@xxxxxxxxxxxxxxxx
This sounds like there must be more than one normal.dot. Try searching the HDD for normal.dot and see what it finds.

Terry

"Jacques Trépanier" <zx_jacques@xxxxxxxxxxx> wrote in message news:%23A$xqFxDHHA.3212@xxxxxxxxxxxxxxxxxxxxxxx
Hi Terry,

No, it does nor work. however if we open normal.dot, we do a change has you have explained and we save it to the Normal.dot file then it works.

I have also tried to start Word using the "/a" switch with no success.

I also tried deleting this user \\HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data key in the register with no luck.

One thing is thst Word is the default editor for Outlook. We also use the check speller called Antidote (http://www.druide.com/) but they say their product is 100% office 2003 compliant. it intergrates with office but dozens of user have it here.

Regards,

"Terry Farrell" <terryfarrell@xxxxxxx> a écrit dans le message de news: 5BDF7B8F-4233-4CA2-822F-79853F2EA519@xxxxxxxxxxxxxxxx
Jacques

Are you able to make any other changes that require to be saved to normal.dot. Try changing the default page setup (remember to press DEFAULT in the setup dialog and save change to global template when you exit Word).

Does this work OK?

Terry

"Jacques Trépanier" <zx_jacques@xxxxxxxxxxx> wrote in message news:eHNOJEoDHHA.3836@xxxxxxxxxxxxxxxxxxxxxxx
Terry,

ALL USER have the problem on that computer...even if the user is a local administrator.

Regards,

"Terry Farrell" <terryfarrell@xxxxxxx> a écrit dans le message de news: 4D111726-7EC7-447F-8C1A-A8C796E18CCD@xxxxxxxxxxxxxxxx
The normal.dot - by default - should be in documents and settings, username, applications data, Microsoft, templates and the location should agree with the location in Word, Tools, Options, File Locations tab.

If that is set up OK, then I'd suspect that the user's profile must be corrupt on that computer. Does another user logged into that computer work OK?

Terry

"Jacques Trépanier" <zx_jacques@xxxxxxxxxxx> wrote in message news:u0HbSdnDHHA.2328@xxxxxxxxxxxxxxxxxxxxxxx
Terry,

Even if i copy her Normal.dot locally, in a folder where she has Modify Rights, this user has the problem but only with her computer.

Jacques,

"Terry Farrell" <terryfarrell@xxxxxxx> a écrit dans le message de news: 4CA8C900-7D8A-4D05-B491-0E52281E6B42@xxxxxxxxxxxxxxxx
Normal.dot is on a network file? Normal.dot MUST be installed on the local drive with Office. It won't work on a network drive.

--
Terry Farrell - MS Word MVP

"Jacques Trépanier" <zx_jacques@xxxxxxxxxxx> wrote in message news:%236xluNmDHHA.996@xxxxxxxxxxxxxxxxxxxxxxx
Hi,

No, we don`t have that software installed here. Only the Reader.

I can add that when you add an icon to a tool bar the Normal.dot file (which is on the users network drive) doesn`t get updated when you close Word. But if the user tries this from another PC then all is allright.

Regards,

"Terry Farrell" <terryfarrell@xxxxxxx> a écrit dans le message de news: ED59CA15-1C4E-4A1E-8C52-94F3B522AE98@xxxxxxxxxxxxxxxx
Suspiciouly like Adobe Acrobat v7? If Acrobat (full writer) is installed, go to Adobe and get the updated add-ins for Office.

--
Terry Farrell - MS Word MVP

"Jacques Trépanier" <zx_jacques@xxxxxxxxxxx> wrote in message news:OxDVWcaDHHA.4844@xxxxxxxxxxxxxxxxxxxxxxx
Hi all,

I have a user with office 2003 Sp2 that has this problem. Whatever changes is done to office, the change is not kept after closing the office application and starting it again. It`s like office can`t modify the Normal.dot file.

If the same user does the same on a similar computer than it works. What can be the problem ?

Regards,

















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