Re: Office 2000 upgrade -- can't find qualifying product
- From: Joanne <Joanne@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 11 Oct 2005 19:27:02 -0700
Thanks, DL. But Microsoft's Knowledge Base says Office 2000 upgrade CAN be
upgraded from Works 6.0, and to contact tech support about it. But tech
support is being absolutely unhelpful. Unfortunately, I had to replace a
dead hard drive and reload everything from scratch. Apparently the
manufacturer did me a favor and gave me a newer version of Works than I had
before, and now Office won't install. I don't understand why a multi billion
dollar corporation insists on ripping me off for another $35 because their
programs don't work together. To run into an attitude like Millie's is just
the icing on the cake. Anyone have Bill Gates' phone number?
"DL" wrote:
> Your office2k upgrade cannot recognise a product that was issued/produced at
> a later version date.
>
> "Joanne" <Joanne@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:BC2248BA-2B37-4FE5-9CB0-3448C5F33D2A@xxxxxxxxxxxxxxxx
> > Milly,
> >
> > Cheap? Why should I have to pay Microsoft another penny to get them to
> tell
> > me how to get their own products to recognize each other? I'll dig
> around.
> > I've been held hostage by Microsoft for enough years now that I must have
> > some old copy of something lying around here.
> >
> > I guess it was stupid of me to expect a company the size of Microsoft to
> > fix their own mistakes.
> >
> > "Milly Staples [MVP - Outlook]" wrote:
> >
> > > Find your previous qualifying product prior to Works 6. When you
> purchased
> > > the upgrade, your QP became a part of the license. If you no longer
> have
> > > the QP, then your license to use the upgrade is void.
> > >
> > > BTW - $35 is cheap - try going to a local computer repair shop or a
> > > technical consultant. If you walk out having paid anything less than
> $100,
> > > you have a bargain.
> > >
> > >
> > > --
> > > Milly Staples [MVP - Outlook]
> > >
> > > Post all replies to the group to keep the discussion intact. All
> > > unsolicited mail sent to my personal account will be deleted without
> > > reading.
> > >
> > > After furious head scratching, Joanne asked:
> > >
> > > | I have Works 6.0 installed, but when I try to upgrade to Office 2000,
> > > | it can't find Works. Works was bundled with my computer, and the
> > > | only disks I have are a 7 CD reinstallation set. It's all garbled,
> > > | so I can't tell which CD has Works on it.
> > > |
> > > | There's a knowledge base article that says to call customer support,
> > > | but since Office 2000 is past its shelf life, they want me to pay $35
> > > | to find out how to get their two programs to quit fighting. When I
> > > | refused, they told me to come here.
> > > |
> > > | Does anyone here know the secret of getting Office 2000 upgrade and
> > > | Works
> > > | 6.0 to work and play well together?
> > >
> > >
> > >
>
>
>
.
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