Re: Removal/Install Office 2000

You might try the Windows Installer Cleanup Utility, then re-run Office
setup

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301#appliesto


--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Ryan" <Ryan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D87431CC-7C97-451D-A655-5F551AD658F9@xxxxxxxxxxxxxxxx
> Thanks everyone, but none of these methods are working, ive tried
everything
> and the furthest I got is being able to install office but when I actuall
run
> word, excel, access or any other office application, I cant use it because
on
> the splash screen its says unknown user, unknown register or something
like
> that and im looked out of the program, so I dont know where to go with
this
> now.
>
> "E" wrote:
>
> > I reinstall Office 2000 and remove 2003
> >
> > http://support.microsoft.com/kb/295823 i read it and install
> > "You receive the "This patch package could not be opened" error message
in
> > an Office program
> > View products that this article applies to.
> > Article ID : 295823
> > Last Review : July 25, 2005
> > Revision : 10.1
> > This article was previously published under Q295823
> > SYMPTOMS
> > When you try to install your Microsoft Office program or try to run an
> > Office program for the first time, you may receive an error message. If
you
> > are logged on to the computer through the Administrator user account,
you may
> > receive the following error message:
> > Fatal error during installation
> > If you are logged on to the computer through a standard user account
with
> > administrator permissions, you may receive the following error message:
> > This patch package could not be opened. Contact the application vendor
to
> > verify that this is a valid Windows Installer patch package.
> > You may also receive any of the following error messages:. The feature
you
> > are trying to use is on a CD-ROM or other removable disk that is not
> > available. Insert the Office XP product disk and click OK.
> > Note In this message, Office XP product is the name of the specific
Office
> > product that you are using.
> > . This patch package could not be opened. Contact the application vendor
to
> > verify that this is a valid Windows Installer patch package.
> > . The installation source for the product in not available. Verify that
the
> > source exists and that you can access it.
> > . This patch package could not be opened. Verify that the patch package
> > exists and that you can access it, or contact the application vendor to
> > verify that this is a valid Windows Installer patch package.
> >
> > CAUSE
> > This problem may occur if the registry contains Microsoft Windows
Installer
> > information from an earlier Office installation.
> > RESOLUTION
> > To resolve this issue, run the Windows Installer CleanUp utility to
remove
> > the Windows Installer registry settings, and then reinstall Office. To
do
> > this, follow these steps: 1. Download, install, and then run the Windows
> > Installer CleanUp utility to remove the Windows Installer registry
settings
> > that are associated with your Office installation. The following file is
> > available for download from the Microsoft Download Center:
> >
> > msicuu2.exe
> >
(http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48
d5e1bd/msicuu2.exe)
> > For more information about how to download Microsoft Support files,
click
> > the following article number to view the article in the Microsoft
Knowledge
> > Base:
> > 119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft
> > support files from online services
> > Microsoft scanned this file for viruses. Microsoft used the most current
> > virus-detection software that was available on the date that the file
was
> > posted. The file is stored on security-enhanced servers that help
prevent any
> > unauthorized changes to the file. If you are running Windows NT 4.0 or
> > Microsoft Windows 2000, click the following link to download and install
the
> > Windows CleanUp utility.
> > 2. To use the Windows CleanUp utility, follow these steps: a. Click
Start,
> > point to Programs, and then click Windows Install Clean Up.
> > b. Select the program that you want to remove, and then click Remove.
> > c. Click OK, and then click Exit.
> > For more information about how to download, install, and use the Windows
> > Installer CleanUp utility, click the following article number to view
the
> > article in the Microsoft Knowledge Base:
> > 290301 (http://support.microsoft.com/kb/290301/) Description of the
Windows
> > Installer CleanUp Utility
> > 3. Run Office Setup to reinstall Office.
> >
> > Note Because the Windows Installer CleanUp utility deletes Windows
> > Installer-related registry settings and not the Office program files,
make
> > sure that you install Office in the same folder where it was originally
> > installed to prevent duplication of files on your hard disk.
> >
> > MORE INFORMATION
> > For more information, click the following article number to view the
article
> > in the Microsoft Knowledge Base:
> > 324906 (http://support.microsoft.com/kb/324906/) Cannot start an Office
> > program after you install Service Pack 3 for Windows 2000
> >
>
> --------------------------------------------------------------------------
------
> >
> > APPLIES TO
> > . Microsoft Office Basic Edition 2003
> > . Microsoft Office Professional Edition 2003
> > . Microsoft Office Small Business Edition 2003
> > . Microsoft Office Standard Edition 2003
> > . Microsoft Office Student and Teacher Edition 2003
> > . Microsoft Office Access 2003
> > . Microsoft Office Excel 2003
> > . Microsoft Office FrontPage 2003
> > . Microsoft Office Outlook 2003
> > . Microsoft Office PowerPoint 2003
> > . Microsoft Office Publisher 2003
> > . Microsoft Office Word 2003
> > . Microsoft Office XP Developer Edition
> > . Microsoft Office XP Professional Edition
> > . Microsoft Office XP Small Business Edition
> > . Microsoft Office XP Standard Edition
> > . Microsoft Office XP Standard Edition for Students and Teachers
> > . Microsoft Access 2002 Standard Edition
> > . Microsoft Excel 2002 Standard Edition
> > . Microsoft FrontPage 2002 Standard Edition
> > . Microsoft PowerPoint 2002 Standard Edition
> > . Microsoft Outlook 2002 Standard Edition
> > . Microsoft Publisher 2002 Standard Edition
> > . Microsoft Word 2002 Standard Edition
> > . Microsoft Office 2000 Developer Edition
> > . Microsoft Office 2000 Premium Edition
> > . Microsoft Office 2000 Professional Edition
> > . Microsoft Office 2000 Small Business Edition
> > . Microsoft Office 2000 Standard Edition
> > . Microsoft Access 2000 Standard Edition
> > . Microsoft Excel 2000 Standard Edition
> > . Microsoft FrontPage 2000 Standard Edition
> > . Microsoft Outlook 2000 Standard Edition
> > . Microsoft PowerPoint 2000 Standard Edition
> > . Microsoft Publisher 2000 Standard Edition
> > . Microsoft Word 2000 Standard Edition
> > . Microsoft Works Suite 2005
> > . Microsoft Works Suite 2004 Standard Edition
> > . Microsoft Works Suite 2003 Standard Edition
> > . Microsoft Works Suite 2001 Standard Edition
> > . Microsoft Works Suite 2002 Standard Edition
> > . Microsoft Works Suite 2000 Standard Edition
> >
> > Back to the top
> >
> > Keywords: kbtshoot kberrmsg kbprb KB295823 "
> >
> > "Gerry Hickman" wrote:
> >
> > > Hi,
> > >
> > > I don't see anything in the log about an invalid key? Looks like setup
> > > is OK, but MSI is not happy. Are you running this from a CD, and if
so,
> > > where did you get the CD?
> > >
> > > Ryan wrote:
> > >
> > > > I tried all methods that you listed and on the first method this is
what i
> > > > get in the install.txt log
> > > > c:\install.txt
> > > > - - - - - - - - - - - - - - - - - - - - - - -
> > > > Launch Setup
> > > > 8/10/2005 9:23:01 AM
> > > > /L*V c:\install.txt PIDKEY=***************** /qb
> > > > Detected Windows Info:
> > > > PlatformId = 2
> > > > MajorVersion = 5
> > > > MinorVersion = 0
> > > > Setup path: C:\Office2000\SETUP.EXE
> > > > Recognized command line switch: /L*V
> > > >
> > > > ** Switching to new log file passed on command line. **
> > > > 8/10/2005 9:23:01 AM
> > > >
> > > > Adding property...PIDKEY=*****************
> > > >
> > > > Recognized command line switch: /qb
> > > >
> > > > Searching for .INI file: SETUP.INI
> > > > C:\Office2000\FILES\SETUP\SETUP.INI
> > > > Settings file located: C:\Office2000\FILES\SETUP\SETUP.INI
> > > > NT Version 5 detected
> > > > NT Service Pack 0x0 detected. (Minimum 0x600 required)
> > > > Loading MSI Library....
> > > > C:\WINNT\system32\MSI.DLL
> > > > .. succeeded.
> > > > DllGetVersion succeeded.
> > > > Using Darwin Version 1.10.1029.0 from .ini file
> > > > Minimum MSI version required is 1.10.1029.0
> > > > MSI.DLL version installed now is 3.1.4000.0
> > > > Trying to get version of
> > > > C:\WINNT\system32\msiexec.exe
> > > > ...succeeded.
> > > > C:\WINNT\system32\msiexec.exe is version 3.1.4000.1823
> > > > Reading settings file
> > > > C:\Office2000\FILES\SETUP\SETUP.INI
> > > > Located: C:\Office2000\PROPLUS.MSI
> > > > Package to install: C:\Office2000\PROPLUS.MSI
> > > > Checking for Windows Installer....
> > > > C:\WINNT\system32\MSI.DLL
> > > > .. succeeded.
> > > > Checking for any beta version of the product.
> > > > Tahoma (TrueType) listed in C:\Office2000\FILES\SETUP\SETUP.INI is
Version
> > > > 2.30
> > > > Tahoma (TrueType) is already on the system, no need to install newer
font
> > > >
> > > > Tahoma Bold (TrueType) listed in C:\Office2000\FILES\SETUP\SETUP.INI
is
> > > > Version 2.30
> > > > Tahoma Bold (TrueType) is already on the system, no need to install
newer font
> > > >
> > > > OSP - Display full UI
> > > > Windows NT version sufficient - OSP does not need to be installed on
this
> > > > system.
> > > > Office-specific properties added: PIDKEY=*****************
> > > > General properties added: LAUNCHEDFROMSETUP=1
SETUPEXEPATH=C:\Office2000\
> > > > Writing Task:
> > > > C:\WINNT\system32\msiexec.exe
> > > > /I C:\Office2000\PROPLUS.MSI SKIPOSPCHECK=1
METRICSSOURCE="C:\Office2000
> > > > /L*V c:\install.txt ***************** /qb"
> > > > PIDKEY=*****************LAUNCHEDFROMSETUP=1
SETUPEXEPATH=C:\OfficeXP\ /qb
> > > > Looking for setup tasks to process.
> > > > 8/10/2005 9:23:01 AM WaitForMsiExecDone...
> > > > 8/10/2005 9:23:01 AM WaitForMsiExecDone exits
> > > > Verifying install package is available
> > > > DWSETUPLOGFILE=c:\install.txt
> > > > DWMSILOGFILE=c:\install_Task(0001).txt
> > > > Command Line Logging Parameters: /I C:\Office2000\PROPLUS.MSI
> > > > SKIPOSPCHECK=1 METRICSSOURCE="C:\Office2000 /L*V c:\install.txt
> > > > ***************** /qb" PIDKEY=*****************
> > > > LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\ /qb /l*V
> > > > c:\install_Task(0001).txt LOGVERBOSE=1
> > > > 8/10/2005 9:23:01 AM
> > > > Executing Task:
> > > > Microsoft Office 2000 Premium
> > > > "C:\WINNT\system32\msiexec.exe" /I C:\Office2000\PROPLUS.MSI
SKIPOSPCHECK=1
> > > > METRICSSOURCE="C:\Office2000 /L*V c:\install.txt
PIDKEY=*****************
> > > > /qb" PIDKEY=*****************
> > > > LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\ /qb /l*V
> > > > c:\install_Task(0001).txt LOGVERBOSE=1 DWSETUPLOGFILE=c:\install.txt
> > > > DWMSILOGFILE=c:\install_Task(0001).txt
> > > > Type: msi
> > > > Ignore Return Values: False
> > > > Reboot: False
> > > >
> > > > Successfully launched MsiExec....
> > > > 8/10/2005 9:23:57 AM Chained install return code: 1603
> > > > Shutting down chained setup processing.
> > > > Set Verbose logging for subsequent setup.
> > > >
> > > >
> > > > ***** Setup exits
> > > > 8/10/2005 9:23:57 AM
> > > > (return = 1603)
> > > >
> > > >
> > > > ****please help it still doenst work, the screen i get is the
windows
> > > > installer then after about a minute or so it disappears with no
errors.
> > > >
> > > > Thanks
> > > >
> > > >
> > > >
> > > >
> > > > "garfield-n-odie" wrote:
> > > >
> > > >
> > > >>Why did you uninstall Office 2000? Uninstalling and reinstalling
seldom
> > > >>fixes anything.
> > > >>
> > > >>See http://support.microsoft.com/?kbid=842566 "'This is an invalid
CD Key
> > > >>value' error message when you try to install Microsoft Office".
> > > >>
> > > >>If you still can't get the CD key to work, then uninstall Office
2000 again,
> > > >>download and run one or both of the removal utilities at:
> > > >>
> > > >> http://support.microsoft.com/?kbid=239938
> > > >> Utility to completely remove remaining Office CD1 files and
registry
> > > >>entries
> > > >>
> > > >> http://support.microsoft.com/?kbid=247674
> > > >> OFF2000: Utility to Completely Remove Remaining Office CD2 Files
> > > >>
> > > >>... and then try to reinstall Office 2000.
> > > >>
> > > >>
> > > >>"Ryan" wrote:
> > > >>
> > > >>
> > > >>>Hello I am currently running windows 2000 service pack 4. I
recently
> > > >>>uninstalled office 2000 and am now trying to reinstall but
everytime I get to
> > > >>>the point it ask for the cd key it says that its invalid. I know
it is valid
> > > >>>because I tried it on another pc and it works perfectly fine. Is
there
> > > >>>something in the registry that I may have to delete because of the
previous
> > > >>>installiation? HELP ME PLEASE, this computer the office is
installed on is
> > > >>>vital to our day to day operations. Any help is appreciated.
Thanks in
> > > >>>advance
> > >
> > >
> > > --
> > > Gerry Hickman (London UK)
> > >


.

Relevant Pages

  • Re: Removal/Install Office 2000
    ... > verify that this is a valid Windows Installer patch package. ... > This problem may occur if the registry contains Microsoft Windows Installer ... Microsoft Office XP Standard Edition ...
    (microsoft.public.office.setup)
  • Re: Office XP cant access updates after Hard drive change
    ... Wven Microsoft warns you about doing that. ... > Windows Installer patch files (.MSP files) from previously applied> Office ...
    (microsoft.public.officeupdate)
  • RE: windows installer
    ... If you install SQL 2005 from network, ... 37894454-windows installer. ... Microsoft CSS Online Newsgroup Support ... <Thread-Topic: windows installer ...
    (microsoft.public.windows.server.sbs)
  • Re: Broken Windows Installer on SBS 2003
    ... > registry entries for the Windows Installer service. ... > Microsoft CSS Online Newsgroup Support ... > This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • Re: Microsoft Office 2007 Manual Uninstall Help
    ... of the Windows Installer CleanUp utility and unfortunately for me, ... a valid Windows Installer update package' error. ... 'How to uninstall the 2007 Office system if you cannot uninstall it by ...
    (microsoft.public.office.misc)
Loading