Re: Removal/Install Office 2000

Thanks everyone, but none of these methods are working, ive tried everything
and the furthest I got is being able to install office but when I actuall run
word, excel, access or any other office application, I cant use it because on
the splash screen its says unknown user, unknown register or something like
that and im looked out of the program, so I dont know where to go with this
now.

"E" wrote:

> I reinstall Office 2000 and remove 2003
>
> http://support.microsoft.com/kb/295823 i read it and install
> "You receive the "This patch package could not be opened" error message in
> an Office program
> View products that this article applies to.
> Article ID : 295823
> Last Review : July 25, 2005
> Revision : 10.1
> This article was previously published under Q295823
> SYMPTOMS
> When you try to install your Microsoft Office program or try to run an
> Office program for the first time, you may receive an error message. If you
> are logged on to the computer through the Administrator user account, you may
> receive the following error message:
> Fatal error during installation
> If you are logged on to the computer through a standard user account with
> administrator permissions, you may receive the following error message:
> This patch package could not be opened. Contact the application vendor to
> verify that this is a valid Windows Installer patch package.
> You may also receive any of the following error messages:• The feature you
> are trying to use is on a CD-ROM or other removable disk that is not
> available. Insert the Office XP product disk and click OK.
> Note In this message, Office XP product is the name of the specific Office
> product that you are using.
> • This patch package could not be opened. Contact the application vendor to
> verify that this is a valid Windows Installer patch package.
> • The installation source for the product in not available. Verify that the
> source exists and that you can access it.
> • This patch package could not be opened. Verify that the patch package
> exists and that you can access it, or contact the application vendor to
> verify that this is a valid Windows Installer patch package.
>
> CAUSE
> This problem may occur if the registry contains Microsoft Windows Installer
> information from an earlier Office installation.
> RESOLUTION
> To resolve this issue, run the Windows Installer CleanUp utility to remove
> the Windows Installer registry settings, and then reinstall Office. To do
> this, follow these steps: 1. Download, install, and then run the Windows
> Installer CleanUp utility to remove the Windows Installer registry settings
> that are associated with your Office installation. The following file is
> available for download from the Microsoft Download Center:
>
> msicuu2.exe
> (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
> For more information about how to download Microsoft Support files, click
> the following article number to view the article in the Microsoft Knowledge
> Base:
> 119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft
> support files from online services
> Microsoft scanned this file for viruses. Microsoft used the most current
> virus-detection software that was available on the date that the file was
> posted. The file is stored on security-enhanced servers that help prevent any
> unauthorized changes to the file. If you are running Windows NT 4.0 or
> Microsoft Windows 2000, click the following link to download and install the
> Windows CleanUp utility.
> 2. To use the Windows CleanUp utility, follow these steps: a. Click Start,
> point to Programs, and then click Windows Install Clean Up.
> b. Select the program that you want to remove, and then click Remove.
> c. Click OK, and then click Exit.
> For more information about how to download, install, and use the Windows
> Installer CleanUp utility, click the following article number to view the
> article in the Microsoft Knowledge Base:
> 290301 (http://support.microsoft.com/kb/290301/) Description of the Windows
> Installer CleanUp Utility
> 3. Run Office Setup to reinstall Office.
>
> Note Because the Windows Installer CleanUp utility deletes Windows
> Installer-related registry settings and not the Office program files, make
> sure that you install Office in the same folder where it was originally
> installed to prevent duplication of files on your hard disk.
>
> MORE INFORMATION
> For more information, click the following article number to view the article
> in the Microsoft Knowledge Base:
> 324906 (http://support.microsoft.com/kb/324906/) Cannot start an Office
> program after you install Service Pack 3 for Windows 2000
>
> --------------------------------------------------------------------------------
>
> APPLIES TO
> • Microsoft Office Basic Edition 2003
> • Microsoft Office Professional Edition 2003
> • Microsoft Office Small Business Edition 2003
> • Microsoft Office Standard Edition 2003
> • Microsoft Office Student and Teacher Edition 2003
> • Microsoft Office Access 2003
> • Microsoft Office Excel 2003
> • Microsoft Office FrontPage 2003
> • Microsoft Office Outlook 2003
> • Microsoft Office PowerPoint 2003
> • Microsoft Office Publisher 2003
> • Microsoft Office Word 2003
> • Microsoft Office XP Developer Edition
> • Microsoft Office XP Professional Edition
> • Microsoft Office XP Small Business Edition
> • Microsoft Office XP Standard Edition
> • Microsoft Office XP Standard Edition for Students and Teachers
> • Microsoft Access 2002 Standard Edition
> • Microsoft Excel 2002 Standard Edition
> • Microsoft FrontPage 2002 Standard Edition
> • Microsoft PowerPoint 2002 Standard Edition
> • Microsoft Outlook 2002 Standard Edition
> • Microsoft Publisher 2002 Standard Edition
> • Microsoft Word 2002 Standard Edition
> • Microsoft Office 2000 Developer Edition
> • Microsoft Office 2000 Premium Edition
> • Microsoft Office 2000 Professional Edition
> • Microsoft Office 2000 Small Business Edition
> • Microsoft Office 2000 Standard Edition
> • Microsoft Access 2000 Standard Edition
> • Microsoft Excel 2000 Standard Edition
> • Microsoft FrontPage 2000 Standard Edition
> • Microsoft Outlook 2000 Standard Edition
> • Microsoft PowerPoint 2000 Standard Edition
> • Microsoft Publisher 2000 Standard Edition
> • Microsoft Word 2000 Standard Edition
> • Microsoft Works Suite 2005
> • Microsoft Works Suite 2004 Standard Edition
> • Microsoft Works Suite 2003 Standard Edition
> • Microsoft Works Suite 2001 Standard Edition
> • Microsoft Works Suite 2002 Standard Edition
> • Microsoft Works Suite 2000 Standard Edition
>
> Back to the top
>
> Keywords: kbtshoot kberrmsg kbprb KB295823 "
>
> "Gerry Hickman" wrote:
>
> > Hi,
> >
> > I don't see anything in the log about an invalid key? Looks like setup
> > is OK, but MSI is not happy. Are you running this from a CD, and if so,
> > where did you get the CD?
> >
> > Ryan wrote:
> >
> > > I tried all methods that you listed and on the first method this is what i
> > > get in the install.txt log
> > > c:\install.txt
> > > - - - - - - - - - - - - - - - - - - - - - - -
> > > Launch Setup
> > > 8/10/2005 9:23:01 AM
> > > /L*V c:\install.txt PIDKEY=***************** /qb
> > > Detected Windows Info:
> > > PlatformId = 2
> > > MajorVersion = 5
> > > MinorVersion = 0
> > > Setup path: C:\Office2000\SETUP.EXE
> > > Recognized command line switch: /L*V
> > >
> > > ** Switching to new log file passed on command line. **
> > > 8/10/2005 9:23:01 AM
> > >
> > > Adding property...PIDKEY=*****************
> > >
> > > Recognized command line switch: /qb
> > >
> > > Searching for .INI file: SETUP.INI
> > > C:\Office2000\FILES\SETUP\SETUP.INI
> > > Settings file located: C:\Office2000\FILES\SETUP\SETUP.INI
> > > NT Version 5 detected
> > > NT Service Pack 0x0 detected. (Minimum 0x600 required)
> > > Loading MSI Library....
> > > C:\WINNT\system32\MSI.DLL
> > > .. succeeded.
> > > DllGetVersion succeeded.
> > > Using Darwin Version 1.10.1029.0 from .ini file
> > > Minimum MSI version required is 1.10.1029.0
> > > MSI.DLL version installed now is 3.1.4000.0
> > > Trying to get version of
> > > C:\WINNT\system32\msiexec.exe
> > > ...succeeded.
> > > C:\WINNT\system32\msiexec.exe is version 3.1.4000.1823
> > > Reading settings file
> > > C:\Office2000\FILES\SETUP\SETUP.INI
> > > Located: C:\Office2000\PROPLUS.MSI
> > > Package to install: C:\Office2000\PROPLUS.MSI
> > > Checking for Windows Installer....
> > > C:\WINNT\system32\MSI.DLL
> > > .. succeeded.
> > > Checking for any beta version of the product.
> > > Tahoma (TrueType) listed in C:\Office2000\FILES\SETUP\SETUP.INI is Version
> > > 2.30
> > > Tahoma (TrueType) is already on the system, no need to install newer font
> > >
> > > Tahoma Bold (TrueType) listed in C:\Office2000\FILES\SETUP\SETUP.INI is
> > > Version 2.30
> > > Tahoma Bold (TrueType) is already on the system, no need to install newer font
> > >
> > > OSP - Display full UI
> > > Windows NT version sufficient - OSP does not need to be installed on this
> > > system.
> > > Office-specific properties added: PIDKEY=*****************
> > > General properties added: LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\
> > > Writing Task:
> > > C:\WINNT\system32\msiexec.exe
> > > /I C:\Office2000\PROPLUS.MSI SKIPOSPCHECK=1 METRICSSOURCE="C:\Office2000
> > > /L*V c:\install.txt ***************** /qb"
> > > PIDKEY=*****************LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\OfficeXP\ /qb
> > > Looking for setup tasks to process.
> > > 8/10/2005 9:23:01 AM WaitForMsiExecDone...
> > > 8/10/2005 9:23:01 AM WaitForMsiExecDone exits
> > > Verifying install package is available
> > > DWSETUPLOGFILE=c:\install.txt
> > > DWMSILOGFILE=c:\install_Task(0001).txt
> > > Command Line Logging Parameters: /I C:\Office2000\PROPLUS.MSI
> > > SKIPOSPCHECK=1 METRICSSOURCE="C:\Office2000 /L*V c:\install.txt
> > > ***************** /qb" PIDKEY=*****************
> > > LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\ /qb /l*V
> > > c:\install_Task(0001).txt LOGVERBOSE=1
> > > 8/10/2005 9:23:01 AM
> > > Executing Task:
> > > Microsoft Office 2000 Premium
> > > "C:\WINNT\system32\msiexec.exe" /I C:\Office2000\PROPLUS.MSI SKIPOSPCHECK=1
> > > METRICSSOURCE="C:\Office2000 /L*V c:\install.txt PIDKEY=*****************
> > > /qb" PIDKEY=*****************
> > > LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\ /qb /l*V
> > > c:\install_Task(0001).txt LOGVERBOSE=1 DWSETUPLOGFILE=c:\install.txt
> > > DWMSILOGFILE=c:\install_Task(0001).txt
> > > Type: msi
> > > Ignore Return Values: False
> > > Reboot: False
> > >
> > > Successfully launched MsiExec....
> > > 8/10/2005 9:23:57 AM Chained install return code: 1603
> > > Shutting down chained setup processing.
> > > Set Verbose logging for subsequent setup.
> > >
> > >
> > > ***** Setup exits
> > > 8/10/2005 9:23:57 AM
> > > (return = 1603)
> > >
> > >
> > > ****please help it still doenst work, the screen i get is the windows
> > > installer then after about a minute or so it disappears with no errors.
> > >
> > > Thanks
> > >
> > >
> > >
> > >
> > > "garfield-n-odie" wrote:
> > >
> > >
> > >>Why did you uninstall Office 2000? Uninstalling and reinstalling seldom
> > >>fixes anything.
> > >>
> > >>See http://support.microsoft.com/?kbid=842566 "'This is an invalid CD Key
> > >>value' error message when you try to install Microsoft Office".
> > >>
> > >>If you still can't get the CD key to work, then uninstall Office 2000 again,
> > >>download and run one or both of the removal utilities at:
> > >>
> > >> http://support.microsoft.com/?kbid=239938
> > >> Utility to completely remove remaining Office CD1 files and registry
> > >>entries
> > >>
> > >> http://support.microsoft.com/?kbid=247674
> > >> OFF2000: Utility to Completely Remove Remaining Office CD2 Files
> > >>
> > >>... and then try to reinstall Office 2000.
> > >>
> > >>
> > >>"Ryan" wrote:
> > >>
> > >>
> > >>>Hello I am currently running windows 2000 service pack 4. I recently
> > >>>uninstalled office 2000 and am now trying to reinstall but everytime I get to
> > >>>the point it ask for the cd key it says that its invalid. I know it is valid
> > >>>because I tried it on another pc and it works perfectly fine. Is there
> > >>>something in the registry that I may have to delete because of the previous
> > >>>installiation? HELP ME PLEASE, this computer the office is installed on is
> > >>>vital to our day to day operations. Any help is appreciated. Thanks in
> > >>>advance
> >
> >
> > --
> > Gerry Hickman (London UK)
> >
.

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