Re: Fatal Error when attempting reinstall or repair

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Steve C" <SteveC@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8C3AA669-5911-40B2-B60C-E3A908E41F90@xxxxxxxxxxxxxxxx
> C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
> Setup(0004)_Task(0001).txt
> C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt
>
> Not exactly. When opening a document, for example, it reflects that I have
> Office XP Professional, NOT Office Professional Edition 2003, like I had
> before. Does that help?
>
> "Susan Ramlet" wrote:
>
> > Hi, Steve C,
> >
> > Would you post all the text of the error message here, please?
> >
> > Are the applications working? What is the reason for the repair /
> > re-install?
> >
> > --
> > Susan Ramlet
> > MVP - Office
> >
> > Please reply to the newsgroups where others may benefit.
> >
> >
> > "Steve C" <SteveC@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:3B0613F6-6725-406B-A06A-CD4353C67C12@xxxxxxxxxxxxxxxx
> > > When attempting to repair or reinstall my Office Professional 2003 on
my
> > > Windows XP Pro, I keep receiving a fatal error message that states
that
> > the
> > > reinstall or repair was halted. Should I uninstall Office, and then
> > reinstall
> > > it or are there other suggestions? All valid help is appreciated.
> > >
> > > Steve C. / Ohio
> >
> >
> >


.

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