Re: Please, help! Reactivation/Reinstallation forced by hardware upgrade
From: Clippy (cansokid_at_hotmail.com)
Date: 09/13/04
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Date: Mon, 13 Sep 2004 04:01:10 -0300
You will have to reinstall, the "cloning" software you used may not have 100
% carried over the registry files
"JOCA" <jose_castano@hotmail.com> wrote in message
news:83d401c495d1$eec2e4f0$a601280a@phx.gbl...
> Folks,
>
> I have a problem I imagine has to be commonly faced by
> many individuals upgrading their computers. I would not
> know how to classify it. It is kind of an
> activation/installation problem caused by a hard drive
> upgrade/migration. Please, read the summary (and details
> if you think you can help). Thanks in advance to those who
> try to help. JOCA
>
> Summary:
> After upgrading my computer with a bigger hard drive, MS-
> Office prompted me to reactivate the product. After
> running the reactivation process, MS-Outlook is not
> letting me to Send/Receive e-mails or even check my e-mail
> accounts settings alleging that the send/receive operation
> failed due to a registry or installation problem. Then it
> is prompting me to reinstall MS-Office. I would like to
> solve the problem without reinstalling for reasons
> explained below. Everything else in other MS-Office
> programs seem to be working fine. Can you help me?
>
> Detailed Explanation:
> Recently, I upgraded my computer's hard drive to bigger
> one (120 GB). The new hard drive (Western Digital) came
> with a utility that guides you through the installation.
> During the process, you are asked whether you want the new
> drive to be a secondary (slave) drive or a primary
> (master) bootable drive. Since I wanted to replace my old
> drive, I chose the second alternative. Then, I was
> instructed to install the new drive temporarily as a
> secondary (slave) master for the installation utility to
> migrate my old drive into the new one. After the cloning
> was done successfully, I was instructed to change the
> jumper settings on the new drive to make it a primary
> (master) bootable drive. Subsequently, I made the proper
> changes in the BIOS and rebooted. To my delight, the
> computer booted just fine. Everything seemed perfect. All
> my programs ran normally and all my setting were the same.
> However, when I tried to open a Microsoft Office's
> application, the Activation Wizard popped up, displaying a
> message indicating that "a significant change to my
> machine's configuration was detected and I needed to
> reactivate the product for it to continue functioning
> properly". I followed the reactivation process, inserting
> the original MS-Office CD in my CD-ROM and clicking next.
> After the reactivation was completed, I opened every MS-
> Office application and everything seemed fine.
>
> Today, when I opened MS-Outlook and wanted
> to 'Send/Receive' (under the Tools menu) mail to/from my
> account, I could not find the 'Send/Receive' menu option.
> Then I tried checking the 'E-mail Accounts' (under the
> Tools menu) and got the following error message: "The
> operation failed due to a registry or installation
> problem. Restart Outlook and try again. If the problem
> persists, please reinstall." Then, I tried getting at the
> e-mail account's settings interface from the 'Mail Setup'
> tab in the 'Options' interface but got the following error
> message: "Not implemented".
>
> Is there any solution to my problem other than re-
> installing MS-Office? I have customized my office
> applications to a great extent (options, toolbars, add-
> ins, 3rd party application toolbars, etc.). Replicating
> all the setting would be very time consuming. Maybe there
> is a registry entry that needs updating or there is
> something I missed on the activation that can solve the
> problem without having to reinstall. Can you help me?
>
> Thank you so much
>
> JOCA
>
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