Re: Outlook 2003 and XP SP2

From: Diane Poremsky [MVP] (dianenws_at_poremsky.com)
Date: 08/20/04 

Date: Fri, 20 Aug 2004 00:51:18 -0400

> but it pops up before I've given it my Username and Password. I mean, the
> User/pass dialog box comes up, and behind it this error message box pops
> up.
> So it seems like it's not even trying to talk to the exchange server...
> certainly it hasn't passed it my credentials yet since I've not inputted
> them. Right?
>
> What do you make of this?

I think the workstation is passing credentials, but I don't think
authentication is the problem, so it really doesn't matter. Since you can
access themailbox, it's unlikely to be credential problem.

What OS is installed and do you have terminal services enabled? If so, find
the NoOst key and change it to 1. It should be at
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\OST I think. 

-- 
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/
Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/
"Joe McCann" <JoeMcCann@discussions.microsoft.com> wrote in message 
news:79FF28AF-6BDD-4160-B1BD-525EE8A6C952@microsoft.com...
> First, thank you for clarifying that one user account can indeed have 
> several
> different profiles for Outlook, each having their own Exchange Server
> Account.  My mistake, to be sure.
>
> I created the new profile (naming it TEST) and added the Exchange Server
> Account to it using the wizard it prompts me with initially.  The same 
> errors
> occur.  I tried changing to "prompt for credentials..." and sure enough, 
> it
> prompted me for them each time, but returned the same error.  Strangely
> enough, check this out:
>
> I have it set to deliver to "Mailbox - Joe McCann", and to prompt for
> password every time.  When I start up Outlook I get the same error 
> ("Unable
> to open your default e-mail folders" along with some helpful advice about
> accessing Outlook through a terminal server, which I am not using by the 
> way)
> but it pops up before I've given it my Username and Password.  I mean, the
> User/pass dialog box comes up, and behind it this error message box pops 
> up.
> So it seems like it's not even trying to talk to the exchange server...
> certainly it hasn't passed it my credentials yet since I've not inputted
> them.  Right?
>
> What do you make of this?
>
> Once more, your help is so greatly appreciated.  Thank you thank you thank
> you!
>
> Joe
>
> PS:  a thread this long will almost surely lead to the most simple of
> solutions... I can feel it.
>
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> Ok... lets start with the first problem - you are adding accounts to the
>> profile, not creating a new profile. You can only have one exchange 
>> account
>> per profile but can have as many profiles as you want. Control panel, 
>> mail,
>> show profiles is the screen you need to create profiles.
>>
>> Depending on how you have the workstation hooking into the domain, if
>> outlook is trying to log onto your mailbox using the workstation
>> credentials, you'll get the error. I use kerbos/ntlm without issue - it
>> seems to be the same as None authentication in previous versions. Try 
>> using
>> the always ask for user/pw option. (Open the profile from either the 
>> control
>> panel or outlook's tools, email accounts and click on more settings, then
>> the security tab to get to it.)
>>
>> it's odd that it let you download mail to a pst but won;t let you use the
>> mailbox. It should be the same authentication for both. Did you move the 
>> pst
>> to a different folder or just left OL create it where it wanted it?
>> -- 
>> Diane Poremsky [MVP - Outlook]
>> Author, Teach Yourself Outlook 2003 in 24 Hours
>> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
>> Author, Google and Other Search Engines (Visual QuickStart Guide)
>>
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> Join OneNote Tips mailing list: http://www.onenote-tips.net/
>>
>> Vote for your favorite Outlook and Exchange utilities in the
>> Slipstick Ratings Raffle at http://www.slipstick.com/contest/
>>
>> "Joe McCann" <JoeMcCann@discussions.microsoft.com> wrote in message
>> news:1BF18364-3F81-4299-952F-0AE55BA693C6@microsoft.com...
>> > Ok, here's where I'm at now after some more testing...
>> >
>> > I deleted my old profile containing my Exchange Account settings 
>> > (because
>> > I
>> > can't add another Exchange account... it returns the error "You already
>> > have
>> > a Microsoft Exchange Server account set up.  Outlook supports only one
>> > Exchange Server account at a time"), and added the account settings 
>> > again.
>> >
>> > This time, I specified that the delivery location for the Exchange 
>> > server
>> > should be my personal folders file, rather than "Mailbox - Joe McCann".
>> > When
>> > I went into Outlook all of my e-mails came pouring in off of the 
>> > Exchange
>> > server and are now stored in my Personal Folders file (which is saved
>> > locally).
>> >
>> > If I go into account settings and try to change the delivery location 
>> > back
>> > to Mailbox-Joe McCann (thus keeping my e-mail on the Exchange Server) 
>> > it
>> > returns the error: "The Specified default store could not be opened.
>> > Please
>> > make sure you can access your default store and try again."
>> >
>> > Bizarre!  Why can't it seem to communicate with Exchange?
>> >
>> > Thanks a million for the help... it is much appreciated.
>> >
>> > Cheers.
>> >
>> > joe
>> >
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> > Recall that this is a Microsoft Exchange enabled profile, so I can't
>> >> > create
>> >> > a new profile (in the same user account) using Exchange without 
>> >> > first
>> >> > deleting the old one.
>> >>
>> >> Why not? Click the add button and make one - call it Test.
>> >>
>> >> > When I try to "remove" the old profile using the MAIL
>> >> > icon in COntrol Panel(the one I created with the wizard the first 
>> >> > time
>> >> > I
>> >> > ran
>> >> > Outlook 2003 with this user account on this machine) I get this 
>> >> > error:
>> >> > "You cannot delete the account containing your mail, contacts and
>> >> > calendar.
>> >> > You will first need to create a new location for your personal data.
>> >>
>> >> Are you creating a new profile or a new message store in the existing
>> >> profile?
>> >>
>> >> Do you have a terminal session running on the machine? Are you using
>> >> cached
>> >> mode?
>> >>
>> >> -- 
>> >> Diane Poremsky [MVP - Outlook]
>> >> Author, Teach Yourself Outlook 2003 in 24 Hours
>> >> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
>> >> Author, Google and Other Search Engines (Visual QuickStart Guide)
>> >>
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >> Join OneNote Tips mailing list: http://www.onenote-tips.net/
>> >>
>> >> Vote for your favorite Outlook and Exchange utilities in the
>> >> Slipstick Ratings Raffle at http://www.slipstick.com/contest/
>> >>
>> >> "Joe McCann" <JoeMcCann@discussions.microsoft.com> wrote in message
>> >> news:E1C11B53-E040-4E10-85EF-4472FA6AE88E@microsoft.com...
>> >> > Oh yes.
>> >> >
>> >> > Recall that this is a Microsoft Exchange enabled profile, so I can't
>> >> > create
>> >> > a new profile (in the same user account) using Exchange without 
>> >> > first
>> >> > deleting the old one.  When I try to "remove" the old profile using 
>> >> > the
>> >> > MAIL
>> >> > icon in COntrol Panel(the one I created with the wizard the first 
>> >> > time
>> >> > I
>> >> > ran
>> >> > Outlook 2003 with this user account on this machine) I get this 
>> >> > error:
>> >> > "You cannot delete the account containing your mail, contacts and
>> >> > calendar.
>> >> > You will first need to create a new location for your personal data.
>> >> > Fromt
>> >> > he File menu, click Data File Management, and then click Add."
>> >> > So, if I do all of that, making a PST file (or is it OST now?  I 
>> >> > can't
>> >> > remember) Ic an get into outlook just fine.  Then I try to add the
>> >> > exchange-enabled aspect again (which can be added without problem), 
>> >> > but
>> >> > then
>> >> > I can't "expand" its folder list.
>> >> >
>> >> > It's as though I can't communicate with Exchange for some reason!?
>> >> > Only
>> >> > on
>> >> > this XP SP2 box... the rest of the network (production environment) 
>> >> > is
>> >> > working just fine.
>> >> >
>> >> > Weird stuff.
>> >> >
>> >> > Any more ideas? Thanks in advance.
>> >> >
>> >> > "Milly Staples [MVP - Outlook]" wrote:
>> >> >
>> >> >> Have you tried creating a new mail profile?
>> >> >>
>> >> >> --
>> >> >> Milly Staples [MVP - Outlook]
>> >> >>
>> >> >> Post all replies to the group to keep the discussion intact.  Due 
>> >> >> to
>> >> >> the (insert latest virus name here) virus, all mail sent to my
>> >> >> personal
>> >> >> account will be deleted without reading.
>> >> >>
>> >> >> After searching google.groups.com and finding no answer, Joe McCann
>> >> >> asked:
>> >> >>
>> >> >> | How do I change the authentication?
>> >> >> |
>> >> >> | I can't get into Outlook at all, so I do not have the opportunity 
>> >> >> to
>> >> >> | change any settings therein.  When I configure the account 
>> >> >> settings
>> >> >> | using the "Mail" icon in COntrol Panel there is no explicit
>> >> >> | "authentication method" header, but I can change between
>> >> >> | NTLM/Kerberos, Kerbos, and NTLM.  Those are the three options.  I
>> >> >> | have tried all three and I get the same error.
>> >> >> |
>> >> >> | Any other ideas?  Thanks for the help.. your input is much
>> >> >> | appreciated :-)
>> >> >> |
>> >> >> | "Milly Staples [MVP - Outlook]" wrote:
>> >> >> |
>> >> >> || What do you have set for the authentication type?  I just
>> >> >> || reinstalled a laptop with XP SP-2 and Office XP (for use in
>> >> >> || answering questions in news groups - I much prefer Office 2003).
>> >> >> If
>> >> >> || you set the authentication to None, does it work?
>> >> >> ||
>> >> >> || --
>> >> >> || Milly Staples [MVP - Outlook]
>> >> >> ||
>> >> >> || Post all replies to the group to keep the discussion intact. 
>> >> >> Due
>> >> >> to
>> >> >> || the (insert latest virus name here) virus, all mail sent to my
>> >> >> || personal account will be deleted without reading.
>> >> >> ||
>> >> >> || After searching google.groups.com and finding no answer, Joe 
>> >> >> McCann
>> >> >> || asked:
>> >> >> ||
>> >> >> ||| I've recently taken a dummy machine and formatted it,
>> >> >> ||| reinstalling XP SP2 (from a slipstreamed CD) and started
>> >> >> ||| from scratch.  The computer exists in a domain in an
>> >> >> ||| organizational unit having applied to it a GPO preventing
>> >> >> ||| the use of Windows Firewall.  Everything works great, firewall
>> >> >> ||| is administratively disabled, but...
>> >> >> ||| Microsoft Outlook 2003 (SP1) seemingly can't connect to
>> >> >> ||| the Exchange (2003) server.  During the initial "add
>> >> >> ||| account" wizard it resolves the user names to their "full
>> >> >> ||| name" just fine (and netbios server name to FQDN), but the
>> >> >> ||| next step returns the error:
>> >> >> |||
>> >> >> ||| "Unable to open your defualt e-mail folders."
>> >> >> ||| This error can occur if you attempt to run Outlook from a 
>> >> >> Terminal
>> >> >> ||| Server session when the OST file is in use by the console 
>> >> >> session.
>> >> >> ||| To access this instance of Outlook, exit the current Terminal
>> >> >> Server
>> >> >> ||| session and start a new session by using the following Run 
>> >> >> command
>> >> >> ||| (click Start, then click Run):
>> >> >> ||| mstsc.exe /CONSOLE
>> >> >> |||
>> >> >> ||| The error seems to think that I'm trying to run Outlook
>> >> >> ||| 2003 from a terminal server session, which I am most
>> >> >> ||| assuredly not.
>> >> >> |||
>> >> >> ||| Any ideas?  Outlook 2003 sp1 works fine on all other
>> >> >> ||| machines without xp sp2.
>> >> >> |||
>> >> >> ||| Thanks for the help!!  You're great for replying.
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
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