RE: Office 2003 uninstall/reinstall problems

From: Jerryn3 (Jerryn3_at_discussions.microsoft.com)
Date: 08/02/04

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Date: Mon, 2 Aug 2004 07:39:02 -0700

One other thing I wanted to mention. When I try to install Office, I get to the screen to put in the Product Key, and when I start to enter the key, it just disappears.

Thanks for any help!

Jerry

"Jerryn3" wrote:

> I kept getting errors trying to Update my Office 2003 with SP1 so I figured I'd uninstall and reinstall. Now I am getting error 1603. Here is the log file:
> Detected Windows Info:
> PlatformId = 2
> MajorVersion = 5
> MinorVersion = 1
> ServicePackLevel = 1
> - - - - - - - - - - - - - - - - - - - - - - -
> Launch Setup
> 8/2/2004 6:37:16 AM
> Recognized command line switch AUTORUN
> Setup path: D:\SETUP.EXE
> Trying to get version of
> D:\SETUP.EXE
> ...succeeded.
> D:\SETUP.EXE is version 11.0.5510.0
> Current version of Setup.exe: 11.0.5510.0
> Searching for .INI file: SETUP.INI
> D:\FILES\SETUP\SETUP.INI
> Settings file located: D:\FILES\SETUP\SETUP.INI
> GetTempPath returned: C:\DOCUME~1\JERRY~1.O2I\LOCALS~1\Temp\
> Setup has detected a previously failed installation - Verbose Logging ON
>
> Reading settings file
> D:\FILES\SETUP\SETUP.INI
> Located: D:\PRO11.MSI
> Package to install: D:\PRO11.MSI
> Reading from "D:\FILES\SETUP\SETUP.INI": "Product\SkipLangCheck" (Default: 0)
> Value: 0
> Reading from "D:\FILES\SETUP\SETUP.INI": "Product\CheckUpdates" (Default: 0)
> Value: 0
> Product {90110409-6000-11D3-8CFE-0150048383C9} is not installed for the user.
> Checking for Windows Installer....
> C:\WINDOWS\System32\MSI.DLL
> .. succeeded.
> Checking for any beta version of the product.
> dwNoLtCoExist = 0
>
> autorun
>
> Reading from "D:\FILES\SETUP\SETUP.INI": "Cache\CDCache" (Default: 0)
> Value: auto
> General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\" SETUPEXENAME="SETUP.EXE"
>
> Writing Task: Main - Microsoft Office 2003
> Path: C:\WINDOWS\System32\msiexec.exe
> CmdLine: /I D:\PRO11.MSI LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\" SETUPEXENAME="SETUP.EXE"
>
> Looking for setup tasks to process.
> 8/2/2004 6:37:20 AM WaitForMsiExecDone...
> 8/2/2004 6:37:20 AM WaitForMsiExecDone exits
> Verifying install package is available
> Reading from "D:\FILES\SETUP\SETUP.INI": "Cache\CDCache" (Default: 0)
> Value: auto
> Reading from "D:\FILES\SETUP\SETUP.INI": "Cache\Purge" (Default: 0)
> Value: 0
> Reading from "D:\FILES\SETUP\SETUP.INI": "Cache\DeletableCache" (Default: 0)
> Value: 1
> SetupXml is at: D:\Files\Setup\PRO11.xml
>
> Parsing Download Info
> Starting to load install configuration
> Download Info:
> Download Code : 90000409-6000-11D3-8CFE-0150048383C9
> Source Path : D:\
> Product Code : {90110409-6000-11D3-8CFE-0150048383C9}
> Prod Src Path : PRO11.MSI
> Use Windows Installer : false
>
> Files to Download:
> File: FILES\WINDOWS\INF\AER_1033.ADM (DW20.ADM_1033)
> File: FILES\PFILES\COMMON\MSSHARED\DW\DW20.EXE (DW20.EXE_0001)
> File: FILES\PFILES\COMMON\MSSHARED\DW\DWDCW20.DLL (DWDCW20.DLL)
> File: FILES\PFILES\COMMON\MSSHARED\DW\1033\DWINTL20.DLL (DWINTL20.DLL_0001_1033)
> File: FILES\PFILES\COMMON\MSSHARED\DW\DWTRIG20.EXE (DWTRIG20.EXE)
> File: FILES\PFILES\MSOFFICE\OFFICE11\OCLEAN.DLL (OCLEAN.DLL_1033)
> File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCORE.OPC (OCLNCORE.OPC_1033)
> File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCUST.OPC (OCLNCUST.OPC_1033)
> File: FILES\PFILES\MSOFFICE\OFFICE11\1033\OCLNINTL.OPC (OCLNINTL.OPC_1033)
> File: FILES\PFILES\MSOFFICE\OFFICE11\OFFCLN.EXE (OFFCLN.EXE_1033)
> File: FILES\SETUP\OSE.EXE (OSE.EXE)
> File: PRO11.MSI (PRO11.MSI)
> File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10O.CHM (PSS10O.CHM_1033)
> File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10R.CHM (PSS10R.CHM_1033)
> File: FILES\PFILES\MSOFFICE\OFFICE11\1033\SETUP.CHM (SETUP.CHM_1033)
> File: SKU011.XML (SKU011.XML_0002_1033)
> File: A2561405.CAB (A2561405.CAB)
> File: A3561405.CAB (A3561405.CAB)
> File: A4561405.CAB (A4561405.CAB)
> File: AV561403.CAB (AV561403.CAB)
> File: CC561401.CAB (CC561401.CAB)
> File: CD561401.CAB (CD561401.CAB)
> File: CF561401.CAB (CF561401.CAB)
> File: CL561401.CAB (CL561401.CAB)
> File: CM561401.CAB (CM561401.CAB)
> File: CP561401.CAB (CP561401.CAB)
> File: CR561401.CAB (CR561401.CAB)
> File: CS561401.CAB (CS561401.CAB)
> File: E2561410.CAB (E2561410.CAB)
> File: E3561405.CAB (E3561405.CAB)
> File: E4561410.CAB (E4561410.CAB)
> File: EV561405.CAB (EV561405.CAB)
> File: G3561403.CAB (G3561403.CAB)
> File: GV561403.CAB (GV561403.CAB)
> File: IJ561401.CAB (IJ561401.CAB)
> File: IS561401.CAB (IS561401.CAB)
> File: IU561401.CAB (IU561401.CAB)
> File: L2561403.CAB (L2561403.CAB)
> File: L3561403.CAB (L3561403.CAB)
> File: L4561403.CAB (L4561403.CAB)
> File: L9561403.CAB (L9561403.CAB)
> File: LV561403.CAB (LV561403.CAB)
> File: M2561406.CAB (M2561406.CAB)
> File: M3561404.CAB (M3561404.CAB)
> File: M4561403.CAB (M4561403.CAB)
> File: M9561403.CAB (M9561403.CAB)
> File: MA561403.CAB (MA561403.CAB)
> File: MC561403.CAB (MC561403.CAB)
> File: MG561403.CAB (MG561403.CAB)
> File: MH561401.CAB (MH561401.CAB)
> File: MO561403.CAB (MO561403.CAB)
> File: MT561403.CAB (MT561403.CAB)
> File: O0561401.CAB (O0561401.CAB)
> File: O1561403.CAB (O1561403.CAB)
> File: O9561403.CAB (O9561403.CAB)
> File: P2561401.CAB (P2561401.CAB)
> File: P3561401.CAB (P3561401.CAB)
> File: P4561402.CAB (P4561402.CAB)
> File: PA561401.CAB (PA561401.CAB)
> File: PR103368.CAB (PR103368.CAB)
> File: PR103678.CAB (PR103678.CAB)
> File: PR308246.CAB (PR308246.CAB)
> File: PV561401.CAB (PV561401.CAB)
> File: PW561401.CAB (PW561401.CAB)
> File: Q2561405.CAB (Q2561405.CAB)
> File: Q3561405.CAB (Q3561405.CAB)
> File: Q4561405.CAB (Q4561405.CAB)
> File: QV561405.CAB (QV561405.CAB)
> File: SKU011.CAB (SKU011.CAB)
> File: TR103621.CAB (TR103621.CAB)
> File: TR308222.CAB (TR308222.CAB)
> File: V3561403.CAB (V3561403.CAB)
> File: W2561405.CAB (W2561405.CAB)
> File: W3561405.CAB (W3561405.CAB)
> File: W4561405.CAB (W4561405.CAB)
> File: WV561405.CAB (WV561405.CAB)
> File: X2561401.CAB (X2561401.CAB)
> File: X3561401.CAB (X3561401.CAB)
> File: YA561403.CAB (YA561403.CAB)
> File: YB561408.CAB (YB561408.CAB)
> File: YC561403.CAB (YC561403.CAB)
> File: YH561403.CAB (YH561403.CAB)
> File: YI561401.CAB (YI561401.CAB)
> File: YL561402.CAB (YL561402.CAB)
> File: YM561403.CAB (YM561403.CAB)
> File: YO561403.CAB (YO561403.CAB)
> File: YS561401.CAB (YS561401.CAB)
> File: YT561401.CAB (YT561401.CAB)
> File: ZA561401.CAB (ZA561401.CAB)
> File: ZC561402.CAB (ZC561402.CAB)
> File: ZD561402.CAB (ZD561402.CAB)
> File: ZE561406.CAB (ZE561406.CAB)
> File: ZF561402.CAB (ZF561402.CAB)
> File: ZG561401.CAB (ZG561401.CAB)
> File: ZH561403.CAB (ZH561403.CAB)
> File: ZI561402.CAB (ZI561402.CAB)
> File: ZJ561401.CAB (ZJ561401.CAB)
> File: ZK561401.CAB (ZK561401.CAB)
> File: ZM561401.CAB (ZM561401.CAB)
> File: ZN561401.CAB (ZN561401.CAB)
> File: ZO561401.CAB (ZO561401.CAB)
> File: ZQ561401.CAB (ZQ561401.CAB)
> File: ZR561403.CAB (ZR561403.CAB)
> File: ZS561401.CAB (ZS561401.CAB)
> File: ZT561401.CAB (ZT561401.CAB)
> File: ZU561401.CAB (ZU561401.CAB)
> File: ZV561401.CAB (ZV561401.CAB)
> File: ZY561401.CAB (ZY561401.CAB)
> File: ZZ561401.CAB (ZZ561401.CAB)
> File: FILES\SETUP\SETUP.INI (PRO11.INI)
> File: SETUP.EXE (SETUP.EXE_1033)
> Using Office Source Engine at path: D:\FILES\SETUP\OSE.EXE
> Connected to Office Source Engine.
> Checking version of Office Source Engine...
> Version: 11.0.5525.0
>
> Using Local Cache Drive of already installed product: C:\.
> Found pre-existing download, will use this as default drive for local cache.
> Found enough space on drive "C:\" to cache all feature cabinets.
> (CDCACHE=AUTO) - There is enough space to cache some or all of the image. Drive for this download is C:\
> Completed download for file: DW20.ADM_1033.
> Completed download for file: DW20.EXE_0001.
> Completed download for file: DWDCW20.DLL.
> Completed download for file: DWINTL20.DLL_0001_1033.
> Completed download for file: DWTRIG20.EXE.
> Completed download for file: OCLEAN.DLL_1033.
> Completed download for file: OCLNCORE.OPC_1033.
> Completed download for file: OCLNCUST.OPC_1033.
> Completed download for file: OCLNINTL.OPC_1033.
> Completed download for file: OFFCLN.EXE_1033.
> Completed download for file: OSE.EXE.
> Completed download for file: PRO11.MSI.
> Completed download for file: PSS10O.CHM_1033.
> Completed download for file: PSS10R.CHM_1033.
> Completed download for file: SETUP.CHM_1033.
> Completed download for file: SKU011.XML_0002_1033.
> Finished CDCache Download, retrieving msi download info
> 8/2/2004 6:37:27 AM
> Package was: D:\PRO11.MSI.
> Setting Package to: C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI.
> Done with CD Caching, cached MSI to: C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI
> 8/2/2004 6:37:27 AM
> Parsed arg: /I
> Parsed arg: D:\PRO11.MSI
> Parsed arg: LAUNCHEDFROMSETUP=1
> Parsed arg: SETUPEXEPATH=D:\
> Parsed arg: SETUPEXENAME=SETUP.EXE
> Reading from "D:\FILES\SETUP\SETUP.INI": "Cache\Purge" (Default: 0)
> Value: 0
> Finished local caching successfully.
> DWSETUPLOGFILE="C:\DOCUME~1\JERRY~1.O2I\LOCALS~1\Temp\Microsoft Office 2003 Setup(0012).txt"
> DWMSILOGFILE="C:\DOCUME~1\JERRY~1.O2I\LOCALS~1\Temp\Microsoft Office 2003 Setup(0012)_Task(0001).txt"
> Command Line Logging Parameters: /lpiwaeov "C:\DOCUME~1\JERRY~1.O2I\LOCALS~1\Temp\Microsoft Office 2003 Setup(0012)_Task(0001).txt" LOGVERBOSE=1
> 8/2/2004 6:37:28 AM
> Executing Task:
> Microsoft Office 2003
> "C:\WINDOWS\System32\msiexec.exe" /I "C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI" LAUNCHEDFROMSETUP=1 SETUPEXEPATH=D:\ SETUPEXENAME=SETUP.EXE /lpiwaeov "C:\DOCUME~1\JERRY~1.O2I\LOCALS~1\Temp\Microsoft Office 2003 Setup(0012)_Task(0001).txt" LOGVERBOSE=1 STANDALONEOSE="C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\FILES\SETUP\OSE.EXE" CDCACHE="2" DELETABLECACHE="1" LOCALCACHEDRIVE="C" DWSETUPLOGFILE="C:\DOCUME~1\JERRY~1.O2I\LOCALS~1\Temp\Microsoft Office 2003 Setup(0012).txt" DWMSILOGFILE="C:\DOCUME~1\JERRY~1.O2I\LOCALS~1\Temp\Microsoft Office 2003 Setup(0012)_Task(0001).txt"
> Type: msi
> Ignore Return Values: False
> Reboot: False
>
>
> Successfully launched MsiExec....
> 8/2/2004 6:38:31 AM Chained install return code: 1603
>
> Exit code was an error.
> Shutting down chained setup processing.
> Error returned from install, removing cache.
> Using Office Source Engine at path: D:\FILES\SETUP\OSE.EXE
> Connected to Office Source Engine.
> Checking version of Office Source Engine...
> Version: 11.0.5525.0
>
> Set Verbose logging for subsequent setup.
>
>
> ***** Setup exits
> 8/2/2004 6:38:33 AM
> (return = 1603)
>
>

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