Re: Office 2003 SP1 setup error
From: GrahamU (GrahamUnd_NoSpamHere_at_supanet.com)
Date: 07/27/04
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Date: Tue, 27 Jul 2004 21:52:57 +0100
On Tue, 27 Jul 2004 20:30:06 GMT, "RICHARD STRINGFELLOW"
<richard.stringfellow@verizon.net> wrote:
>"aston@nospam.postalias" <anonymous@discussions.microsoft.com> wrote in
>message news:518b01c473f6$1006d9d0$a501280a@phx.gbl...
>> Hi all,
>>
>> Get the following error when installing the above:
>>
>> "The update cannot be applied."
>>
>> This is after the licence has been accepted and the files
>> are extracted and the "preparing to install"
>> and "Gathering required information" dialogs are displayed.
>>
>> This on XP Pro SP1 fully patched, but without any SP2 RCs
>> etc.
>
>I'm having the same problem - both from the Office update site (where it
>just says the update was unsuccessful) and from the downloaded client
>install of SP1. In fact, I have not been able to update the Outlook Junk
>Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?
>
I'm getting " Installed Failed" with Office 2003 and/or Outlook Junk
mail update. Looking at the event viewer I find this -
Event Type: Failure Audit
Event Source: OfficeUpdateV3
Event Category: None
Event ID: 0
Date: 27/07/2004
Time: 21:23:52
User: N/A
Computer: DESKTOP
Description:
The description for Event ID ( 0 ) in Source ( OfficeUpdateV3 ) cannot
be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following
information is part of the event:
V3_2|511734|INSTALL|OUTLFLTR_6311_INTL||2004-07-27
21:23:48|9|FAIL|00000000|The operation completed successfully.|.
The last line is especially useful - FAIL... The operation completed
successfully ;-) I'm only trying to install on the local PC BTW.
If it' significant I'm using the HUP version of Office.
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