Re: Cannot get around prompt for CD (Office 2000)
From: Bob Buckland ?:-\) ("Bob)
Date: 06/29/04
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Date: Tue, 29 Jun 2004 08:08:38 -0700
Hi Julie,
Windows in place upgrades can be such 'fun'. :(
There are no entries for 2000 series products in Add/Remove Programs?
What is the exact error message you're getting?
Are you using the current version of the Cleanup Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&FR=1
and the current version of MSI?
This article may help in removing Office 2000 manually
http://support.microsoft.com/default.aspx?scid=kb;en-us;219423&FR=1
=========
<<"Julie" <julie@somewhere.com> wrote in message news:uieAf0YXEHA.2716@tk2msftngp13.phx.gbl...
Client upgraded the operating system on their computer which has
Office 2000 Small Business Edition from Win98 to Windows 2000.
As usually happens, they now get bombarded with prompts for the
Office installation CD whenever they try to use any Office program.
And, as is usually the case, they no longer have that CD. However
they do have the installation CD for Office 2000 Premium that was
used for a machine that has since been junked, so it seemed like a
likely candidate to install in place of the SBE.
In the past, I've been able to resolve this dilemma by using the MSI
cleanup utility from Microsoft. But when I run it on this machine,
there are no entries shown at all for Office. And Eraser2k doesn't
solve the problem either.
So what can I do? Any help will be greatly appreciated.
Thanks. >>
-- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*
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