Re: Re-Installing XP Office
From: Quaoar (quaoar_at_tenthplanet.net)
Date: 04/07/04
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Date: Wed, 7 Apr 2004 13:04:47 -0600
Ron Spencer wrote:
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:<uHK2W73GEHA.3592@TK2MSFTNGP10.phx.gbl>...
>> Ron Spencer wrote:
>>> Can Anyone help me please?
>>> I am trying resolve a problem I have with re-installing my Microsoft
>>> Office software!!
>>>
>>> Each time I insert the CD I received the following message The patch
>>> package could not be opened, Verify that the patch package exists?
>>> And that you can access it. I used Microsoft Knowledge base and
>>> otained the following details This article was previously published
>>> under Q294978
>>> SYMPTOMS
>>> When you run Setup, you may receive the following error message:
>>> This installation package could not be opened. Verify that the
>>> package exists and that you can access it, or contact the
>>> application vendor to verify this is a valid Windows Installer
>>> package.
>>> CAUSE
>>> This error message can occur if the name of the network share from
>>> which you are running Setup is more than 12 characters in length (13
>>> characters or more). For example, you receive the error message if
>>> the path to Office Setup is:
>>> \\server\long_share_name\Off2002\CD1\Setup.exe
>>> In the preceding path, the long_share_name is more than 12
>>> characters. RESOLUTION
>>> To resolve this problem, rename the network share from which you are
>>> running Setup. For example, if the path to Office Setup is
>>> \\server\long_share_name\Off2002\CD1\Setup.exe
>>> rename the network share to share_name. This makes the new path to
>>> Office Setup the following:
>>> \\server\share_name\Off2002\CD1\Setup.exe
>>> Because share_name is 12 characters or fewer, you will not receive
>>> the error message when you run Setup for Office.
>>> STATUS
>>> Microsoft has confirmed that this is a problem in the Microsoft
>>> products that are listed at the beginning of this article.
>>>
>>>
>>>
>>> What the article does not do is advise you how and where I can
>>> correct this error. Can anyone help please, as I cannot find any
>>> other details from Microsoft?
>>>
>>>
>>>
>>> Many thanks
>>> Ron (Spencer)
>>> rwsbookham@tiscali.co.uk
>>
>> Try this one
>>
>> http://support.microsoft.com/default.aspx?kbid=295823
>> OFF: Error Message: This Patch Package Could Not Be Opened ...
>>
>> Q
>
> Thanks for your suggestion having installed 'Windows Install Clean up'
> I am sill receiving the same message when I try install the 'office
> Program.
>
> What I would like to do is try the Microsoft Soft resolution in my
> original message if you colud tell me how to do it please? Message
> reads;
> RESOLUTION
> To resolve this problem, rename the network share from which you are
> running Setup. For example, if the path to Office Setup is
> \\server\long_share_name\Off2002\CD1\Setup.exe
> rename the network share to share_name. This makes the new path to
> Office Setup the following:
> \\server\share_name\Off2002\CD1\Setup.exe
> Because share_name is 12 characters or fewer, you will not receive
> the
> error message when you run Setup for Office.
>
> Many thanks
>
> Ron (Spencer)
Re-reading your OP several times, you are not installing Office from a
network share. You are installing locally and as a limited user.
Therefore, you cannot apply the solution you want to apply - it is
irrelevent to the problem you have.
The solution in the KB I posted appears to be relevant. One question:
did you RUN the Office cleanup tool? If you just installed it, nothing
will happen unless you select the tool from the Start menu and let it do
the cleanup process. Then, in order to prevent having a handful of
duplicate Office files on the HD, when the Office setup program runs,
YOU must select (Browse...) the folder in which Office was first
installed to do the re-install.
Q
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