Re: Re-Installing XP Office
From: Quaoar (quaoar_at_tenthplanet.net)
Date: 04/07/04
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Date: Wed, 7 Apr 2004 12:57:04 -0600
Ron Spencer wrote:
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:<uHK2W73GEHA.3592@TK2MSFTNGP10.phx.gbl>...
>> Ron Spencer wrote:
>>> Can Anyone help me please?
>>> I am trying resolve a problem I have with re-installing my Microsoft
>>> Office software!!
>>>
>>> Each time I insert the CD I received the following message The patch
>>> package could not be opened, Verify that the patch package exists?
>>> And that you can access it. I used Microsoft Knowledge base and
>>> otained the following details This article was previously published
>>> under Q294978
>>> SYMPTOMS
>>> When you run Setup, you may receive the following error message:
>>> This installation package could not be opened. Verify that the
>>> package exists and that you can access it, or contact the
>>> application vendor to verify this is a valid Windows Installer
>>> package.
>>> CAUSE
>>> This error message can occur if the name of the network share from
>>> which you are running Setup is more than 12 characters in length (13
>>> characters or more). For example, you receive the error message if
>>> the path to Office Setup is:
>>> \\server\long_share_name\Off2002\CD1\Setup.exe
>>> In the preceding path, the long_share_name is more than 12
>>> characters. RESOLUTION
>>> To resolve this problem, rename the network share from which you are
>>> running Setup. For example, if the path to Office Setup is
>>> \\server\long_share_name\Off2002\CD1\Setup.exe
>>> rename the network share to share_name. This makes the new path to
>>> Office Setup the following:
>>> \\server\share_name\Off2002\CD1\Setup.exe
>>> Because share_name is 12 characters or fewer, you will not receive
>>> the error message when you run Setup for Office.
>>> STATUS
>>> Microsoft has confirmed that this is a problem in the Microsoft
>>> products that are listed at the beginning of this article.
>>>
>>>
>>>
>>> What the article does not do is advise you how and where I can
>>> correct this error. Can anyone help please, as I cannot find any
>>> other details from Microsoft?
>>>
>>>
>>>
>>> Many thanks
>>> Ron (Spencer)
>>> rwsbookham@tiscali.co.uk
>>
>> Try this one
>>
>> http://support.microsoft.com/default.aspx?kbid=295823
>> OFF: Error Message: This Patch Package Could Not Be Opened ...
>>
>> Q
>
> Thanks for your suggestion having installed 'Windows Install Clean up'
> I am sill receiving the same message when I try install the 'office
> Program.
>
> What I would like to do is try the Microsoft Soft resolution in my
> original message if you colud tell me how to do it please? Message
> reads;
> RESOLUTION
> To resolve this problem, rename the network share from which you are
> running Setup. For example, if the path to Office Setup is
> \\server\long_share_name\Off2002\CD1\Setup.exe
> rename the network share to share_name. This makes the new path to
> Office Setup the following:
> \\server\share_name\Off2002\CD1\Setup.exe
> Because share_name is 12 characters or fewer, you will not receive
> the
> error message when you run Setup for Office.
>
> Many thanks
>
> Ron (Spencer)
Well, are you installing from a network share; i.e., a directory on a
hard drive attached to a file server or another computer? If so, then
change the server directory name to conform to the twelve characters.
If you are not installing from a network share (the setup files are in a
folder or directory on a server from which you execute setup.exe) then
you cannot implement the solution.
Q
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