RE: Patch Package Error

From: Mathew Burazin [MSFT] (matb_at_online.microsoft.com)
Date: 04/06/04 

Date: Tue, 06 Apr 2004 05:15:02 GMT

Hi Dave:

In the initial log, you indicated that you received an error message "This
patch
package could not be opened", If I have misunderstood, please let me know.

Your Enviroment is Windows XP + Office 2003.

We will need to Manually remove Office if it cannot be Uninstalled from the
Add/Remove section of Control Panel and then Rerun Setup from CD as
detailed below

1. Quit all running programs.

2. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

3. Delete the following registry keys if they exist:

Note: 904­ mean the registry keys begin with 904, for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF00054038389C
XXX means 3 digitals

HKEY_CLASSES_ROOT\Installer\Products\904

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\90

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904¡­

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts\904
­
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00XX
X409-78E
1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX
0409-600
0-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9011
0409-600
0-11D3-8CFE-0150048383C9}

Note: Please delete all the registry keys under the above "Uninstall" key
similar
to {00XXX409-78E1-11D2-B60F-006097C998E7} or
{9XXX0409-6000-11D3-8CFE-0050048383C9} or
{90110409-6000-11D3-8CFE-0150048383C9}:

4. Quit Registry Editor.

5. Delete the "Microsoft Office" folder located in the C:\Program Files.

Note: If some files cannot be deleted, please ignore them.

6. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

7. Empty the %Temp% folder.

8. Empty the Recycle Bin.

9. Restart your computer and install a full version of Office.

10. Go to Office Product Updates Web site to check for all available
updates:
http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and update me with the results at your
earliest convenience.

Regards
Mathew Burazin
OfficeSupportProfessional - Desktop Applications Support
South Pacific Regional Support Center
MCP, MCSE, MCP+I, MCSA, Microsoft®OfficeSpecialist ("MOS") Expert

Email - matb@online.microsoft.com
++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Microsoft Security Announcement: Have you installed the patch for Microsoft
Security Bulletin MS04-007? If not, Microsoft strongly advises you to
review the information at the following link regarding Microsoft Security
Bulletin MS04-007
http://www.microsoft.com/technet/security/bulletin/MS04-007.asp and/or to
visit Windows Update at http://windowsupdate.microsoft.com to install the
patch. Running the Windows Update scan will help to ensure you are current
with all security patches, not just MS04-007.

Microsoft also highly recommends to all customers that you visit the
http://www.microsoft.com/protect site and perform the three straightforward
steps listed to improve your computer's security.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++
--------------------
| Content-Class: urn:content-classes:message
| From: "Dave C" <anonymous@discussions.microsoft.com>
| Sender: "Dave C" <anonymous@discussions.microsoft.com>
| Subject: Patch Package Error
| Date: Sat, 3 Apr 2004 04:56:33 -0800
| Lines: 15
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|
| I recently iinstalled a new hard drive and cloned
| everything from the original drive. Now when I launch MS
| Office 2003 products, it tries to do some sort of install,
| and then gives an error meesage about "Patch package could
| not be opened......." My guess is that it has something
| to do with the activation, or something concerning the
| registry. I found something about .msp or some kind of
| files, but it gave no fix. The orig cd. will not work to
| do any repair, or reinstall, etc. There has got to be an
| easy fix, as people will be putting new drives in all the
| time!!
|
| Thanks Dave C
|
|
|

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